Amit Morson

CEO

Israel29 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Achieved record retention rates of 96% and above.
  • Led global teams across multiple regions and functions.
  • Expert in building customer success frameworks in SaaS.
Stackforce AI infers this person is a SaaS and Cybersecurity expert with a strong focus on customer success and technical support.

Contact

LinkedIn

Skills

Core Skills

Customer SuccessCybersecurityCloud SecurityDevsecopsTechnical Support

Other Skills

Customer ExperienceZendeskLeadershipRedmineSalesforceProfessional ServicesInformation SecurityGrafanaCustomer Lifecycle ManagementKPI ImplementationHubSpotGlobal Team ManagementXDRAzure DevOpsMicrosoft Power BI

About

I build, fix, and scale customer-facing technical organizations - without breaking delivery, morale, or compliance. Over 25+ years, I've led global Technical Support, Customer Success, Professional Services, and Pre-Sales teams at cybersecurity and enterprise SaaS companies. From early-stage scaleups to mature organizations supporting mission-critical, high-expectation customers. My work sits at the intersection of technology, operations, and people leadership: - Designing and scaling multi-tier, multiregional support and customer success organizations - Establishing KPI, OKR, and SLA frameworks that drive accountability and reduce churn - Building customer lifecycle processes - from onboarding and adoption through renewal and expansion - Translating complex enterprise products into clear customer workflows and measurable value - Leading escalation management, compliance programs, and executive-level customer engagements - Grooming next-generation leaders and stabilizing teams during high-growth or transitional periods As VP of Customer Services and in Global Director roles, I've rebuilt support organizations from the ground up, defined customer health frameworks and retention metrics, and driven cross-functional alignment between Product, Sales, and Engineering to protect and grow ARR. I'm especially effective in cybersecurity, infrastructure, and enterprise B2B SaaS - environments where customers are deeply technical, SLAs are non-negotiable, and trust is everything. If you're building or fixing a customer-facing organization and need a leader who brings both strategic vision and operational depth - let's connect.

Experience

29 yrs
Total Experience
2 yrs 10 mos
Average Tenure
3 yrs 10 mos
Current Experience

Mazebolt technologies

Vice President Of Services, CISO

Jul 2022 – Present · 3 yrs 10 mos · Ramat Gan, Tel Aviv District, Israel · On-site

  • Achieving record retention rates by implementing CS processes, health scoring and QBR
  • cadence (Retention: 96%, 100%, 100%)
  • Leading multidisciplinary organization of Customer Success, Professional Services, Technical Support, Pre-sales and Research.
  • Designed end-to-end customer lifecycle framework, reducing time-to-value for new accounts.
  • Architected product use methodologies accelerating customer onboarding and deepening platform adoption and maintaining NRR above 100%.
  • Driving company-wide compliance programs (ISO 27001), reducing organizational security risk.
  • Developing and executed a multi-year Cybersecurity Strategic Roadmap aligned with business growth, reducing overall risk.
  • Executive leadership on Cyber Risk Quantification (CRQ) and the impact of the EU AI Act and DORA on product delivery.
  • Establishing a global GRC (Governance, Risk, and Compliance) framework, successfully achieving and maintaining ISO 27001 certifications. (including SBOM)
  • Leading Application Security (AppSec) programs, overseeing Penetration Testing and Threat Modeling.
  • Enhancing Identity & Access Management (IAM) and Least Privilege protocols.
  • Developing incident response playbooks for AI-driven attacks and Data Exfiltration scenarios
  • Ensuring Business Continuity (BCP) and Disaster Recovery (DR) readiness.
  • Directing Threat Intelligence operations to proactively defend against ransomware and advanced persistent threats (APTs).
Customer ExperienceCustomer SuccessZendeskLeadershipRedmineSalesforce+8

Cynet security

Director of Global Technical Support & Professional Services

Mar 2021 – Jul 2022 · 1 yr 4 mos · Tel Aviv District, Israel · On-site

  • Rebuilt global multilevel support organization, establishing team structure and escalation
  • tiers (Israel, UK, USA, Italy, Poland, Ukraine).
  • Defined OKRs and KPIs, enabling data-driven resourcing and performance visibility.
  • Developed methodologies, internal and cross-functional processes to reduce ticket resolution time (by 60%) and improve SLA across all support tiers and engineering.
  • Established a Voice of Customer program feeding product feedback into quarterly roadmap reviews with Product and R&D teams. Program drove 11% increase in CSAT scoring, and 15% increase in feature adoption.
  • Identified and groomed internal leaders into management roles, reducing attrition and external hiring costs.
  • Set organizational indicators of status, trends and performance.
  • Built methodologies to support SOC, XDR, MDR, SIEM and SOAR solutions.
  • Continuously improving MTTR & MTTD quarter over quarter across all teams.
Customer SuccessLeadershipCloud SecurityXDRSalesforceProfessional Services+9

Aqua security

Senior Manager, ROW Support

Jan 2018 – Mar 2021 · 3 yrs 2 mos · Ramat Gan, Tel Aviv District, Israel

  • Built ROW support from the ground up, growing the team from 3 to 35+ engineers across three regional teams (EMEA, APAC, Commercial) through direct hiring and structured onboarding.
  • Reduced escalation volume by defining SLA thresholds and cross-functional handoff
  • procedures.
  • Built performance indicators providing leadership real-time visibility into team health and
  • customer satisfaction.
  • Established support KPIs including CSAT, TTFR, and escalation rate, reduced critical
  • escalations year over year.
  • Streamlined cross functional processes cutting average resolution time and improving
  • first-contact resolution rate.
  • Acted as first hands-on Customer Success Manager before function was created.
  • Led DevSecOps teams to integrate Aqua's CNAPP, CSPM, CI/CD pipelines, Supply Chain Security, Runtime Protection and Serverless Security.
  • Architected deployment on all major clods, including AWS, Azure, GCP and others.
DevSecOpsCNAPPRuntime ProtectionCustomer SuccessZendeskLeadership+14

Mcafee (formally sentrigo)

Technical Support Architect

Jan 2010 – Jan 2018 · 8 yrs · Kfar Saba, Israel

  • Owned and scaled the product knowledge base, driving consistent knowledge
  • distribution across global engineering teams.
  • Managed critical and complex customer situations as the final technical authority.
  • Designed and delivered implementation solutions for enterprise deployments.
  • Developed and delivered training programs for internal engineers and customers.
  • Mentored and onboarded new engineers, accelerating ramp-up and capability.
LeadershipProfessional ServicesInformation SecurityCybersecurityTechnical Support

Comverse

Senior R&D integration Engineer

Jan 2008 – Jan 2010 · 2 yrs · Tel Aviv, Israel

  • Managed end-to-end installation, upgrade, and migration processes for customers
  • Built automation tools for installation kits, reducing manual effort and deployment errors.
  • Designed and developed system integration scripts using Shell, Perl, and SQL.
  • Served as final escalation point for support and deployment technical issues.

Girafa.com

Senior System Administrator/ Web Developer

Mar 2004 – Dec 2007 · 3 yrs 9 mos · Tel Aviv, Israel

  • Managing a large array of servers (Windows, Linux, OpenBSD), hosted and local.
  • Designing and developing internal and external data management systems.
  • Developing an automated user registration system interfacing payment APIs.
  • Enhancing of system tools and infrastructure to increase capacity without expenditure.
  • Supporting development efforts, such as code porting and technological evaluation.

Elva corp.san f

Technology Infrastructure Manager

Nov 2001 – Aug 2003 · 1 yr 9 mos · San Francisco, CA, USA

  • Set up the technological foundations and infrastructure for an import/export operations and local retail/wholesale systems.
  • Built custom-made inventory, invoicing, shipping and delivery follow-up systems on top of MySQL database using Perl and JavaScript.
  • Supporting all hardware and software company wide.

Iphrase technologies (banter)

Senior Application Engineer / Methodology & Best Practices Manager

Jun 1999 – Nov 2001 · 2 yrs 5 mos · San Francisco, CA, USA

  • Installed and customized Banter’s CRM application on Solaris & Windows integrating with various system services and other CRM systems such as Siebel, Remedy and Kana.
  • Configured Banter’s application according to the customer’s business process and technological needs.
  • Initiated, built and managed the professional services methodologies and best practices.
  • Performed training sessions to customer’s technical staff.

The open university of israel

Senior Network Administrator.

Aug 1998 – Jun 1999 · 10 mos · Tel Aviv, Israel

  • Daily maintenance of campus Unix/Windows networks and servers with ongoing modification and tool enhancement.
  • Designed, developed and maintained new intranet and internet web services.
  • Participated in the development of a large scale Oracle based web system serving thousands of users.
  • Performed and managed various internal network projects.

Shani information technologies ltd.

Web Department Manager

Aug 1996 – Jul 1998 · 1 yr 11 mos · Tel Aviv, Israel · On-site

  • Started as a sole Webmaster while creating, managing and forming the new web crew.
  • Developed, deployed and maintained various web systems on UNIX, NT and Macintosh servers.
  • Managed dozens of sites including static and dynamic websites such as shopping malls, discussion forums and others.
  • All web systems developed in-house, preceding any Off-The-Shelf systems.

Education

San Francisco State University

Bachelor of Science - BS — Computer Science

Sep 2000 – Jun 2003

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