Oct 2022 – Jul 2024 · 1 yr 9 mos

• Led two product themes focused on 1. UX improvements and 2. integrations with new data sources such as MDMs, cloud storage services, and IDaaS platforms
• ・Promoted from Leader (L4) to Manager (L6)
• Award
• ・President Award × 2, for successful GTM (awarded as a member of five-person team, across all Raksul businesses)
• ・Value Award (awarded for cross-functional contribution as PM, CSM and Pre-sales)

Oct 2022 – Jun 2023 · 8 mos

• ・As the first CSM in the company, established onboarding process by defining appropriate health scores, designing kick-off MTG, and coordinating with Sales on hand-over. Achieved onboarding completion rates and adoption rates well above the target
• ・Worked with the product/engineering team to improve adoption for our key features by analyzing metrics with Pendo, proposing UX improvements and facilitating usage among customers through various means including in-app guides, emails, and high-touch support
• ・Implemented Freshdesk solution to handle incoming customer inquiries and requests in a more scalable and reliable manner for our Customer Support team
• ・Contributed to the hiring of two CSMs and one Support member as the co-hiring owner

Apr 2022 – Sep 2022 · 5 mos

• ・As a PM, led a team of five engineers to develop new features for the in-house SFA/CRM system to improve productivity
• ・Implemented BI solution (Metabase) which enables no-code data analysis to empower the workforce with data-driven decisions

Feb 2021 – May 2022 · 1 yr 3 mos

• ・Supported top VC-backed tech startups with their hiring and executive search
• ・Over-achieved FY2022 quota, promoted to Senior Consultant
• ・Contributed to the overhaul of the onboarding program for new employees to improve engagement and performance

Aug 2020 – Jan 2021 · 5 mos · Tokyo, Tokyo, Japan

• ・Software Engineer for new product
• ・Unity3D、AWS、C#、C++

Oct 2019 – Feb 2021 · 1 yr 4 mos · Tokyo, Japan

• Project themes: AI, self driving, personalised healthcare, marketing, open innovation

May 2019 – Aug 2019 · 3 mos

• ・KubernetesやTerraformなどのInfrastructure as Code向けサポートツール「Kapitan」の機能開発
• ・Deepmind（Google London）チームによるメンタリングのもと、Summer of Code参加者として貢献
• ・開発環境：python3、go

May 2018 – Jul 2018 · 2 mos · Singapore

• Cybersecurity, Production Management Team
• ・Ansible、python3、Java

May 2017 – Nov 2017 · 6 mos · Singapore

• ⬩ extended automated testing system for ePlanner, URA’s urban planning web portal（react, flux, django）
• ⬩ developed Proof-of-Concept Microsoft Hololens MR application for urban planners
• ⬩ developed an extension for ArcGIS Pro desktop in .NET framework