Apr 2025 – Nov 2025 · 7 mos · City of Johannesburg, Gauteng, South Africa · On-site

• Collaborated closely with account managers to understand client IT hiring needs and business objectives
• Provided strategic sourcing support by leveraging platforms like LinkedIn, job portals, referrals, and networks
• Screened CVs and conducted interviews to assess candidates’ technical competencies and cultural alignment
• Drafted and posted engaging, role-specific IT job adverts based on briefs received from account managers
• Supported the promotion of client employer brands to attract top-tier IT candidates
• Scheduled and coordinated interviews between candidates and internal stakeholders or client-facing colleagues
• Maintained ongoing communication with candidates to guide them through the recruitment process
• Assisted with offer stage tasks, including relaying salary expectations and supporting negotiations when required
• Managed candidate resignations and counteroffers with discretion and professionalism
• Ensured accurate and timely updates in the recruitment database/CRM for all candidate records
• Built and nurtured talent pipelines for high-demand roles such as software engineers, DevOps, and cybersecurity professionals
• Kept abreast of IT industry trends and competitive talent movements to inform sourcing strategies
• Assisted account managers with market intelligence regarding salary benchmarks and hiring timelines
• Ensured adherence to internal recruitment processes and compliance with labor and data protection laws
• Tracked internal performance metrics such as CV submissions, interview coordination, and placement outcomes
• Contributed to achieving team-based hiring and placement goals on a monthly and quarterly basis

Jul 2024 – Jan 2025 · 6 mos · Sandton · Hybrid

• Assisted two Account Managers in sourcing and identifying top-tier executive and specialist candidates for client vacancies
• Conducted detailed screening of CVs to assess candidate suitability against job specifications
• Performed first-round interviews to evaluate candidate experience, technical expertise, and cultural fit
• Maintained and updated the internal candidate tracking system to ensure accurate data and smooth recruitment workflows
• Built and maintained a targeted talent pipeline for ongoing and future roles across various industries
• Ensured timely and professional communication with candidates to keep them engaged throughout the process
• Played a critical backend role in preparing high-quality candidate submissions for Account Managers without direct client interaction
• Participated in internal CSR initiatives by researching and identifying credible Non-Profit Organisations (NPOs) for potential donations or partnerships
• Provided general recruitment support and administrative assistance to help streamline day-to-day operations
• Generated R94,320 in 2024 and R59,400 in 2025, boosting company revenue

Feb 2024 – Apr 2024 · 2 mos · Fourways, Johannesburg · Hybrid

• Implemented cutting-edge recruiting strategies, driving R216,000 in revenue growth through the placement of top-tier talent in strategic roles
• Efficiently assessed resumes and applications to shortlist high-caliber candidates
• Leveraged databases, social media, and industry networks to reduce time-to-hire by 15%
• Conducted thorough pre-interview screenings, enhancing hiring accuracy and candidate retention
• Matched candidates to diverse roles, resulting in a 20% boost in client satisfaction
• Fostered strong relationships with job seekers, providing valuable career guidance and enhancing the candidate experience
• Facilitated seamless agreements between candidates and employers, ensuring smooth onboarding processes

Mar 2021 – Feb 2024 · 2 yrs 11 mos · Roodepoort, Gauteng, South Africa · Remote

• Achieved remarkable revenue growth, generating R91,300 in 2021, R434,000 in 2022, R13,200 in 2023, and R25,260 in 2024 through strategic candidate placements
• Proactively expanded client base by headhunting new clients and nurturing long-term partnerships
• Negotiated tailored Service Level Agreements (SLAs) to align with client needs and drive profitability
• Leveraged top job portals including PNET, LinkedIn, and Indeed to source premium, high-quality candidates
• Crafted compelling job descriptions that attracted top talent for diverse roles
• Standardized candidate CVs for enhanced presentation and client submissions
• Conducted comprehensive interviews to ensure optimal candidate-role alignment
• Streamlined candidate application management and maintained client communication for operational efficiency
• Executed meticulous background and reference checks to guarantee candidate reliability
• Amplified role visibility through strategic promotion on company social media platforms, attracting elite talent
• Managed client invoicing for placements, ensuring prompt payment and effective revenue tracking

Jul 2020 – Oct 2020 · 3 mos · City of Johannesburg, Gauteng, South Africa · On-site

• Professionally responded to social media queries within SLA, acknowledging and escalating issues as needed
• Efficiently resolved customer requests by coordinating with relevant departments and agents
• Communicated inquiries, feedback, and service information while educating customers on self-help tools
• Tracked parcels, forwarded collection requests, and provided proof of delivery within set timeframes
• Maintained courteous communication with all stakeholders and generated reports as required
• Addressed DropBox queries, updated case records, and arranged special trips when necessary
• Kept customers informed about delays and operational issues while ensuring cost-effective service delivery aligned with Aramex’s terms and conditions

Feb 2020 – Mar 2021 · 1 yr 1 mo · City of Johannesburg, Gauteng, South Africa · Remote

• Managing social media pages for Citycruit Recruitment

Feb 2019 – Dec 2019 · 10 mos · Allens Nek · On-site

• Orchestrated client events to drive business growth and cultivate lasting relationships for recurring opportunities
• Supervised office administration, conducted monthly reporting, and managed switchboard operations to ensure smooth processes
• Coordinated job vacancy distribution, created targeted advertisements, and analyzed market trends to elevate recruitment strategies
• Directed candidate sourcing, conducted interviews, facilitated background checks, and provided onboarding support for optimal integration
• Ensured consistent client communication, organized interviews, and facilitated high-quality hires to meet workforce needs
• Evaluated CVs for precision and alignment with client requirements, ensuring the best candidate fit
• Oversaw website content management, boosted social media engagement, and utilized mystery shopping insights to enhance service delivery

Aug 2017 – Nov 2017 · 3 mos · Hydepark · On-site

• Analyzed data and processed client deposits, enabling account managers to compile accurate sales reports and track performance effectively
• Monitored team progress on leads and deposits, ensuring precision and driving performance excellence
• Served as a liaison between departments, facilitating seamless operations and collaboration
• Managed training for new agents, overseeing attendance, incentive structures, and policy compliance to foster a high-performance culture
• Provided operational support by managing communication channels, updating systems, and swiftly resolving technical issues
• Assisted with special projects to align operational strategies with business objectives, driving growth and efficiency

Oct 2014 – Dec 2014 · 2 mos · Honeydew · On-site

• Delivered exceptional administrative support to optimize office operations, expertly managing calls, meetings, and visitor coordination
• Streamlined documentation and scheduling processes, ensuring timely project completion and effective workflow
• Coordinated travel arrangements and accommodations for stakeholders, enhancing overall operational efficiency
• Maintained professional communication and facilitated organizational tasks to support team productivity
• Fostered staff development initiatives while ensuring the maintenance of office equipment for uninterrupted operations
• Efficiently managed inventory and supply orders, contributing to a seamless and effective workplace environment

Jan 2012 – Dec 2012 · 11 mos · Marisburg · On-site

• Delivered exceptional first impressions by greeting and directing visitors promptly and courteously
• Ensured operational efficiency by notifying staff of visitor arrivals in a timely manner
• Enhanced office safety and efficiency by managing security and telecommunications systems
• Provided accurate information to inquiries, ensuring quick resolution through effective referrals
• Maintained current employee and department directories for seamless visitor direction
• Upheld a professional reception area by adhering to office policies and cleanliness standards
• Supported overall office operations by collaborating with team members on various tasks