Vaishali Rajput

Operations Associate

New Delhi, Delhi, India8 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

8+ years in HR operations across multiple regions.
Expert in Workday implementations and HRIS transformations.
Proven track record in driving process efficiency and automation.

Stackforce AI infers this person is a seasoned HR Operations leader with expertise in global shared services and HR technology.

Contact

Skills

Core Skills

Hr OperationsHr Shared Services

Other Skills

HR TransformationWorkdayServiceNowZendeskFreshworksAutomationProcess OptimizationProject ImplementationEscalations ManagementMicrosoft OfficeGlobal Human Resources ManagementArtificial Intelligence (AI)Content Management Systems (CMS)HR StrategyKPI Dashboards

About

HR Operations & Shared Services Leader with 8+ years of experience driving end-to-end HR operations across APAC, EMEA, and AMER, supporting large, multi-LOB environments. Currently leading HR Shared Services spanning Payroll, C&B, Employee Data Management, HR Contact Center, and TA Operations, with a strong focus on delivering scalable, high-quality employee experience. Hands-on experience in Workday implementations and HRIS transformations, including large-scale migrations from SAP, Salesforce, and PEGA to Workday and ServiceNow, enabling streamlined operations and improved data accuracy. Proven track record of driving process efficiency through automation and governance, strengthening SLA adherence, and leveraging HR analytics (headcount, attrition, service performance) to support business decision-making. Recognized for stakeholder management, leading high-performing teams, and building compliant, globally aligned HR operations frameworks.

Experience

8 yrs 3 mos

Total Experience

1 yr 7 mos

Average Tenure

3 yrs

Current Experience

Daikin airconditioning india pvt. ltd.

2 roles

Deputy Manager - HR Operations

Promoted

Apr 2025 – Present · 1 yr

Promoted to Deputy Manager role, taking on wider responsibility across HR Shared Services.
Managing a team of 12–13 members and overseeing service delivery across SEA & Australia.
Driving improvements in processes, automation, and overall service quality.

HR TransformationHR Operations

Assistant Manager - HR Operations

Mar 2023 – Mar 2025 · 2 yrs

Transitioned to client role from IBM (DBOT model) in recognition of strong performance and leadership in HR Shared Services.
Leading end-to-end HR Shared Services across Payroll, C&B, EDM, TA Operations, and Contact Center.
Drove 30% efficiency gains through automation and process optimization.
Designed HR dashboards for headcount, attrition, and SLA tracking.
Led Workday, ServiceNow, Zendesk & Freshworks implementations.
Managed transitions from IBM to Daikin and across SEA & Australia.
Recognized with multiple awards for leadership and performance excellence.

HR TransformationWorkdayServiceNowZendeskFreshworksHR Shared Services

Ibm

Assistant Manager - HR Operations

Oct 2022 – Feb 2023 · 4 mos · Gurugram · On-site

Managed six HR functions—Payroll, C&B, Employee Data, TA, Contact Centre, and L&D—within a global shared services setup.
Handled high-volume HR operations, ensuring data accuracy, timely payroll processing, and query resolution within defined SLAs.
Acted as a key SPOC during transitions, supporting knowledge transfer, documentation, and process readiness.
Worked extensively on HR systems and tools, ensuring data integrity and smooth day-to-day operations.

Project ImplementationEscalations ManagementHR Operations

Jll

HR Shared Services Analyst

Sep 2021 – Oct 2022 · 1 yr 1 mo · Gurugram

Managed end-to-end HR operations (hire to retire) for APAC within a shared services environment.
Handled employee data, onboarding/offboarding, payroll inputs, and HR queries, ensuring accuracy and SLA adherence.
Worked with regional stakeholders to maintain smooth and consistent HR operations.
Supported HR reporting and maintained data integrity across systems.
Contributed to process improvements to enhance efficiency in day-to-day operations.

HR TransformationMicrosoft OfficeHR Operations

Wipro hr services pvt ltd

Human Resources Analyst

Nov 2018 – Sep 2021 · 2 yrs 10 mos · Gurgaon, India

Executed high-volume HR lifecycle transactions across EMEA and AMER, including onboarding, transfers, promotions, and exits.
Managed employee data and payroll-impacting changes in Workday and SAP, ensuring accuracy in compensation updates and transactions.
Performed bulk data uploads (EIB) and supported payroll validation to ensure timely and accurate processing.
Handled employee queries related to payroll, leave, and HR processes, ensuring SLA adherence.
Led daily task allocation and supported team operations during peak periods.

HR TransformationMicrosoft OfficeHR Operations