Jun 2025 – Sep 2025 · 3 mos

Aug 2021 – May 2025 · 3 yrs 9 mos · Bengaluru, Karnataka, India

• Team 2: Employee Connection APAC - P&C Shared Service (January 1, 2023 - 18 May 2025)
• As a Specialist – People & Culture Ops, I led HR operations for India, driving process efficiency and delivering a consistent employee experience. Partnering with business leaders, HR partners, and employees, I ensured seamless execution of daily operations, reporting, and projects. I played a key role in the India GCC/GBS HR Operation setup and post-merger transformation, spearheading policy harmonization and aligning regional processes into a unified global HR framework.
• Team 1: People & Culture - P&C Ops [Discovery Communications India] (August 16, 2021 - December 31, 2022)
• As a Specialist - People & Culture Operations, I supported strategic HR initiatives and ensured smooth delivery of HR services during the Discovery phase. My role focused on accuracy in HR records, compliance, and employee support, while contributing to departmental efficiency and process improvements.

Jul 2019 – Aug 2021 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Team 1: Tier 1 Support (Transactions - Hire to Retire)
• As the initial point of contact for shared services operations, I managed employee lifecycle transactions and served as the primary interface for HR assistance. My responsibilities included handling queries beyond Tier 0 transactions with accuracy, ensuring the necessary infrastructure and technology were in place, and collaborating with IT to resolve system or tool issues. I acted as the Single Point of Contact (SPOC) for process updates, strictly adhering to change control processes to maintain accuracy and version tracking. Additionally, I delivered classroom and on-the-job training for new joiners, upheld internal quality standards, and managed first-level escalations to ensure service excellence.
• Team 2: Tier 2 Product Support (HR Technology)
• As a Subject Matter Expert, I managed complex employee cases escalated from Tier 0 and Tier 1 while driving continuous process improvements. I re-engineered HR processes, supported the development of new HR policies, and promoted organizational development initiatives to align HR with corporate strategy. I also contributed to HR technology enhancements (SuccessFactors, SAP HR, ServiceNow), ensuring smooth adoption and resolution of issues. In the absence of a Team Lead or Manager, I served as SME, providing operational continuity and guidance to the team.
• Tools used: SAP HR, MYHR (SuccessFactors) Production & test, C4C(ASKHR) Tickets, Folklore, Enterprise directory, Service Now (Snow) & TE HRIS System.

Aug 2016 – Jul 2019 · 2 yrs 11 mos · Bangalore

• Team1: Field Human Resource Support:
• Team2: Recruitment Query Management.
• I consistently demonstrated the ability to quickly learn new processes within a short time frame and effectively took ownership of them, delivering accurate and timely reports. I implemented process improvements, including the design of a macro that streamlined reporting and continues to run smoothly. I made significant contributions to the allocation of career counsellors for all ATCI employees at Accenture in India and successfully managed processes within tight timelines, ensuring error-free execution and achievement of all targets. Alongside field HR support, I managed recruitment query operations, addressing escalations, aligning processes with business requirements, and driving improvements. Known for efficiency, reliability, and readiness to take on new responsibilities, I built strong relationships across ERM, FHRS, and RT Query Management teams, enhancing overall service delivery and employee experience.
• Tools Used: Abacus, Service Now (SNOW) & Other Accenture Tools.

Sep 2015 – Aug 2016 · 11 mos · Bangalore

• As an HR Assistant at the HRSSC, I managed Employee Record Management (ERM) by overseeing the supervision and administration of both digital and paper records. My role covered handling critical business transaction records such as contracts, memos, files, reports, emails, and database entries, while ensuring compliance with organizational policies and standards. I was responsible for maintaining paper records in on-site and off-site facilities and ensuring the proper organization of digital records through cloud and other storage solutions. This position required precision, confidentiality, and strong process adherence, forming the foundation of my expertise in HR operations and record management.
• Tools Used: Utilized the Aconso Tool along with other Accenture-specific tools to effectively manage and maintain records.