Alex Turnbull — Founder

Groove has been around for 12 years. We built it in public, grew it to 4.5M ARR, and helped thousands of small businesses get better at customer support. Then the world changed. Zendesk, Freshdesk, Help Scout -- built for a world where humans handled every ticket. AI arrived and instead of rebuilding, they bolted it on. A chatbot here. A feature there. Legacy infrastructure with a new price tag. We decided to burn it down and start over. - Groove is being rebuilt from scratch as the first AI-native helpdesk - Designed from day one for a world where AI agents handle the work - Not an add-on. Not a chatbot widget. The foundation. - Our AI agent resolves tickets autonomously, learns your product, gets smarter with every conversation - Up to 65% of tickets resolved without a human - Support operation that scales without headcount - Free helpdesk bundled in. You only pay for AI resolutions. - Built for B2B SaaS teams done paying for complexity they don't need We're not a better version of Zendesk. We're what comes after it. Rebirth of Groove. Launching June 1, 2026.

Stackforce AI infers this person is a SaaS entrepreneur focused on AI-driven customer support solutions.

Location: Newport, Rhode Island, United States

Experience: 13 yrs 1 mo