Jun 2015 – Present · 10 yrs 10 mos · Phagwara, Punjab, India · On-site

• Act as group-level administrative support, providing direct assistance to departmental leadership and management teams.
• Support project management processes, including documentation, reporting, and coordination during process and system transitions.
• Coordinate with internal and external stakeholders to implement administrative and operational initiatives.
• Deliver front office and first-line support services to students, faculty, and staff, ensuring high service standards.
• Support resource and budget management activities, including financial tracking, reconciliation, and reporting.
• Assist with travel coordination, reimbursements, payments, and administrative approvals in collaboration with finance teams.
• Prepare analytical and operational reports to support management decision-making.
• Organise and coordinate large meetings, reviews, and briefings, including scheduling, agendas, minutes, and follow-ups.
• Maintain structured knowledge and records management systems, ensuring confidentiality, accuracy, and compliance.
• Actively participate in the implementation of new administrative processes and digital tools.