Daniel Johnson

Associate Consultant

Herndon, Virginia, United States14 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

8+ years of IT support experience
Expert in vendor management and governance
Proven track record in problem-solving and project management

Stackforce AI infers this person is a Technical Support Specialist in IT Services with strong vendor management expertise.

Contact

Skills

Core Skills

Project ManagementCorporate GovernanceDesktop Application SupportProblem SolvingTechnical Support

Other Skills

Workflow ManagementBusiness WorkflowsBusiness PlanningServiceNowService DeskIT Hardware SupportCreative Problem SolvingJamfSystem InstallationsClaude SkillsAnthropic ClaudeAgentic AIData AnalysisData MiningBig Data

About

I am a logical, solution-focused IT professional with 8+ years of remarkable experience in providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.

Experience

14 yrs

Total Experience

2 yrs 4 mos

Average Tenure

8 yrs 8 mos

Current Experience

Servicenow

2 roles

Senior ITAM Vendor Governance Analyst

Promoted

Jan 2024 – Present · 2 yrs 4 mos

Leads Supplier Lifecycle operations and continues to drive the Strategic Supplier model for DT (Digital Technology)
Manage and maintain external vendor relations within Digital Technology.
Perform as a functional bridge amongst external vendors as well as internal DT stakeholders.
Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
Ensure enterprise-wide needs for due diligence, risk assessment, and continuing vendor monitoring are being accomplished.
Troubleshoot all vendor problems and present them to management as required.
Initiate SOW PURs and manage them until PO creation by working with various internal stakeholders, e.g., Sourcing, Procurement, Legal, Finance, Supplier enablement, etc. teams.
Responsible for Project performance management, performance trending and corrections and maintain performance management recalibration.

Problem SolvingProject ManagementCorporate GovernanceWorkflow ManagementBusiness WorkflowsBusiness Planning

Senior IT Systems/Support Analyst

Sep 2017 – Jan 2024 · 6 yrs 4 mos

Imaging Windows and MacBook machines using Landesk, SCCM, Microsoft Azure and JAMF.
Providing white-glove support for internal employees including C-Suite personnel.
Track all issues and ensure timely resolution of problems, reducing SLA time from 24 hours to immediate.
Support a wide range of remotely hosted applications covering all technical aspects.
Provide onboard support activities for new-hire employees, remotely or in-person.
Production support for the A/V & Collaboration team with in-person & remote corporate events.

ServiceNowDesktop Application SupportProblem SolvingService DeskIT Hardware SupportCreative Problem Solving+2

Nexus systems, llc

Technical Support Analyst

Aug 2016 – Aug 2017 · 1 yr · Falls Church, VA

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
Maintain customer satisfaction in every step of the service delivery.
Respond to client support request tickets, calls & emails using Zendesk ticketing software.
Maintain high degree of confidentiality when dealing with external clients and internal staff
Assist and support client services’ implementation managers by performing tasks related to the setup, configuration, and testing of client application instances

Desktop Application SupportProblem SolvingService DeskTechnical Support

Alectrona

Senior Field Technician

Feb 2015 – Aug 2016 · 1 yr 6 mos · Arlington, VA

Technical lead in an organization specializing in white-glove, Apple centric support for small to medium sized businesses.
During 6 months within the company, help manage growth from six employees to thirteen.
Provide extensive on-site and remote help desk support to over twenty organizations, ranging from 5-40 seats.
Manage and oversaw deployment of new Macs at organizations migrating from Windows environments.
Assist with migration to Google Apps for Work from less-efficient IMAP/POP/Exchange email solutions.
Technical assistance with setting up new workstations for clients as well as VoIP phone systems.

Desktop Application SupportProblem SolvingService DeskJamfTechnical Support

K12

Document Processor / Personal Admissions Liaison

Apr 2013 – Oct 2013 · 6 mos · Herndon, VA

Spoke to parents to help with their student’s enrollment.
Provided strict guidelines about the virtual academy & all documents needed for enrollment.
Processed documents to ensure complete accuracy.
Communicated with legal guardians to ensure all documents were submitted in a timely matter before the deadline.

Problem Solving

Marketstar

Sales Representative

Oct 2012 – Apr 2013 · 6 mos · Fairfax, VA

Ensured customer satisfaction by creating a network of new subscribers.
Focused on quota attainment and exceeding.
Responsible for company integrity and professional salesmanship.
Consistent in accomplishing all training for product knowledge and continued sales education.

Defense logistics agency

Analyst

Jun 2008 – Apr 2010 · 1 yr 10 mos

Developed strong partnerships with co-workers and management in maintaining teamwork.
Supported DESC-T & DESC-N in implementing the records management project.
Interacted with manager and various departments to coordinate project completion.
Performed extensive data entry in various databases containing project’s milestones and actions.
Developed a filing system for records management documentation.
Performed office duties such as answering calls, filing, copying, and faxing.
Received an award in recognition of excellence and teamwork.