Mayank Agarwal — Operations Associate

With over 18 years in software architecture, I've seen firsthand how the right technology, strategically implemented, can fundamentally change how a business operates. My focus for the last 14+ years has been mastering a single, powerful platform to drive that change: ServiceNow. From its early days (I started with pre-Aspen releases! ) to harnessing today's AI agentic workflows, my passion is designing elegant, efficient systems that solve complex enterprise challenges. I don't just implement modules; I build roadmaps, lead teams, and partner with business and IT leaders to transform their vision into a reality. This work allows companies to move faster, reduce errors, and free up their most valuable asset—their people, to focus on innovation. Some of my proudest achievements include: → Leading a system refactoring project that saved the company $350k in professional services costs. → Slashing the development release cycle from 5 weeks to just 3 by migrating the process from Waterfall to Agile. → Architecting and designing solutions across the full ServiceNow suite, including ITSM, ITOM, ITBM, Sec-ops, GRC, HR, and Finance. → Creating the official developer guidelines and processes to streamline development and ensure system integrity. → Automating critical business processes like Contract Management, Learning Management, and Visitor Pass systems by building custom applications. I am always open to connecting with IT and business leaders who are looking to maximize their investment in the ServiceNow platform. Feel free to send me a connection request or a direct message. Specialties: ServiceNow Solution Architecture, AI-Powered Workflows , IT Service Management (ITSM) , IT Operations Management (ITOM) , Governance, Risk, and Compliance (GRC) , Team Leadership , System Refactoring , Agile Methodology.

Stackforce AI infers this person is a SaaS architect specializing in ServiceNow solutions and AI-driven workflows.

Location: Singapore, Singapore

Experience: 18 yrs 2 mos