Jagriti S.

Chief Operating Officer

India7 yrs 4 mos experience
Most Likely To Switch

Key Highlights

  • Expert in driving DTC growth through retention marketing.
  • Successfully managed campaigns for over 200 DTC brands.
  • Proven track record in elevating brand engagement and revenue.
Stackforce AI infers this person is a MarTech expert specializing in retention marketing for DTC brands.

Contact

Skills

Core Skills

Retention MarketingEmail StrategySms MarketingEmail MarketingProduct LaunchMarketing StrategyClient RetentionSalesMarketing

Other Skills

Direct MailMarketing AutomationAnalyticsKlaviyoStakeholder ManagementCommunicationBusiness StrategyEntrepreneurshipTeachingFacebook MarketingSocial Media StrategistSocial Media MarketingBusiness DevelopmentSocial Media ManagementOnline Advertising

About

I built Dash to help DTC brands stop bleeding revenue through bad retention marketing. After working with 200+ DTC brands, I kept hearing the same stories: → Agencies missed launch deadlines → Sent copy that didn’t sound like your brand → Focused on vanity metrics over real growth → Used cookie-cutter strategies that killed deliverability At Dash, we do things differently. We act as an extension of your in-house team, not an outsourced vendor. You review once; we execute fast and precisely, so you never miss revenue opportunities. We work on email, SMS and Direct Mail that drive LTV, repurchase rate, and customer love (not just open rates). Our brands don’t just see better metrics; they see real growth. “We were pleased to see the performance in Nov/Dec. Thank you for putting this all together so swiftly. We decided to make these changes in our plan very last minute, and I appreciate your help implementing them." - Studiocult "Partnering with Dash was the best decision! They elevated our brand with strategic, beautifully designed emails." — Livefreewell If you’re running a 7–9 figure DTC brand and tired of agency disappointment, let’s talk. 📩 Book a free audit: jagriti@dashagency.in (We’ll show you missed revenue streams — even if you never work with us.) Also, yes — we respond in Slack. 😉

Experience

7 yrs 4 mos
Total Experience
2 yrs
Average Tenure
3 yrs
Current Experience

Dash agency

Chief Operating Officer

May 2023Present · 3 yrs · Remote

  • We help DTC brands convert website visitors into buyers and first-time customers into repeat ones through beautifully crafted Emails and SMS. We believe emails are no longer just revenue machines but are also about community building and engagement. You must always remain on the top of your customers' heads when they are in the market to make a purchase and Dash can help you achieve just that.
  • We take care of your email, list building, SMS and Direct Mail marketing so you can free up your bandwidth and go for what matters the most - meeting your company's big-picture goals.
  • Over 50+ brands served.
Email MarketingSMS MarketingDirect MailMarketing AutomationAnalyticsRetention Marketing+1

E/x

3 roles

Head of SMS (Attentive) + New Partnership & Service Research

Promoted

Mar 2023Feb 2024 · 11 mos

  • Working on high-end journey and campaigns strategies for 30+ clients on Attentive.com (Platinum Partner)
  • Streamlining the SMS Department
  • Leading Email Marketing strategies with Account Managers
  • Working with the Retention.com team to skyrocket existing Email monthly revenue by 2-4X
  • Working on new service opportunities such as Chatbots ( not launched yet!)
KlaviyoMarketing AutomationSMS MarketingEmail Marketing

Production Leader + Head of SMS Department - D2C

May 2022Feb 2023 · 9 mos

  • Streamlining SMS Marketing Department (Attentive.com)
  • Leading a team of new-age designers and copywriters - Emails and SMS for multiple brands (15 accounts under my belt)
  • Managing Email (klaviyo.com) and SMS Strategy of a couple of accounts
KlaviyoMarketing AutomationSMS MarketingEmail Marketing

Production POD Leader

Jul 2021May 2022 · 10 mos

  • Leading a team of copywriters, email designers, Klaviyo flow masters, and managing email marketing strategy for more than 15 E-comm clients.
KlaviyoMarketing AutomationEmail Marketing

Spaceboat

3 roles

Product & Sales Lead - "Lokus" @SpaceBoat

Sep 2019Mar 2020 · 6 mos

  • Lead the launch of a new product at SpaceBoat - Lokus/Support Role for Curio Launch
  • Lokus/Curio is a neighborhood learning and recreation center for Adults/Children. Technology is fast replacing human interactions and we are trying to bring people together and create communities over shared experiences.
  • The work is challenging and expects the leader to juggle many hats. The major work includes Marketing online (through social media platforms, emails, Online Social media Ads) and offline along with the brand building of the Entrepreneurs coming onboard at Lokus (Curio still under launch stage) to share their knowledge with the outside world.
  • Also, the brand-building involves marketing strategies that also incorporate creating a brand of Lokus independent of the content partners joining in. It requires multifaceted skills starting from Product Design to Marketing, Sales, Event Management and Operations Management.
  • Amazing experience to be with multiple Entrepreneurs helping them design their future as they decide to share their expertise with working professionals, homemakers and senior citizens.
Stakeholder ManagementCommunicationProduct LaunchMarketing Strategy

Head of Product

Promoted

Sep 2018Dec 2019 · 1 yr 3 mos

  • Working on helping content Entrepreneurs grow with us by providing the best classroom experiences and operations assistance to run the center without any hassle.
  • Responsibilities & Achievements:
  • Managed multiple high ticket accounts and partnerships across different product categories.
  • CRM: HubSpot
  • Heading Marketing for SpaceBoat leading to brand building and inbound queries in the B2B context.
  • Client Retention
  • Grown revenue 4X with the team at SpaceBoat.
  • Supply acquisition in Delhi NCR for meeting demand. Footprints grown to more than 75 centers.
  • Handled four education demand categories: Corporates, Professional courses, Entrances and Workshop Categories (with more than 40 use cases) end to end.
  • Problem Solving
  • Product Development - feedback and solution design
Stakeholder ManagementCommunicationClient RetentionMarketing Strategy

Founding Team - Sales Lead & Marketing Manager (B2B) -

Dec 2017Sep 2018 · 9 mos

  • SpaceBoat (www.spaceboat.in) helps Education & Sports Entrepreneurs with new-age ideas, content, and methods to reach out to more students quickly. We are Building a space-sharing platform, focused on Educators.
  • Role & Responsibilities:
  • Inbound marketing (B2B) - Marketing, being my niche has been incorporated to improve inbound sales and brand visibility. The work includes Social Media Strategy, Implementation, Measuring improvement, Analysis of the performance, Coming up with a revised strategy to improve brand appearance and visibility.
  • Sales and Business Development - Sell our services through inbound and outbound Sales efforts (B2B)
  • Client Relationship Management and Retention - My major achievement is managing more than 50 clients and accounts across 5 categories along with new outreaches.
Stakeholder ManagementCommunicationSalesMarketing

Space technology & education pvt ltd

Educator

Jun 2015Oct 2015 · 4 mos · Greater Delhi Area

  • SPACE stands for innovation, passion and commitment towards the popularization of astronomy and space sciences amongst all.
  • The company reaches to more than 20,000 students annually and serves over 250 schools, colleges & universities through its various programmes and partners in locations pan India!
  • It is a member of the Confederation of Indian Industry (CII), India’s premier business association.
  • I worked here as an astronomy educator and managed Indraprastha Global School, Paschim Vihar as a full-timer. The performance was appreciated by the school because of my relationship management and ability to manage students without any external support.

Make a difference

Volunteer (Coach) & PR Intern

Jan 2013Jan 2014 · 1 yr · Lucknow Area, India

  • Make A Difference (MAD) is a youth driven, non-profit organisation working to ensure equitable outcomes for children in orphanages and street shelters. Registered as a non-profit in 2006, Make A Difference reaches out to over 3,460 children in 67 shelters across 23 cities in India, through a highly efficient 3,822 strong volunteer network. Volunteers commit a year and spend between 2 and 10 hours every week mentoring, teaching and interacting with children in order to ensure that they get the support and care they need during childhood.
  • I worked as an educator for a year and taught a batch of 6 students. Also, I worked as a PR intern for 3 months where we covered fundraising events (CSR) and dream camps with the Mentors.

Education

Bbd Northern India Institute Of Technology

Bachelor of Technology — Electrical Engineering

Jan 2010Jan 2014

Inbox Society

Email Copywriting — Marketing

Jan 2019Jan 2020

Bossgram Academy

Business

Jan 2019Jan 2019

Social Media Academy - UPSKILLING

Social Media Manager

Jan 2017Jan 2017

Dan Henry's FAFE - Facebook Ads for Entrepreneurs

Jan 2017Jan 2017

EDITWORKS SCHOOL OF MASS COMMUNICATION,NOIDA (DELHI NCR)

Diploma in digital Marketing — Digital Marketing

Jan 2017Jan 2017

Made Easy

Preparation — Electrical Engineering

Jan 2014Jan 2015

Guru Nanak English School

High School/ Secondary Education Certificates — Mathematics and Computer Science

Jan 2006Jan 2009

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