Shareese R.

Product Manager

Atlanta, Georgia, United States3 yrs 8 mos experience

AI Enabled

Key Highlights

Expert in ServiceNow platform development and ITSM best practices.
Strong background in web accessibility and inclusive technology.
Proven ability to translate complex requirements into user-friendly solutions.

Stackforce AI infers this person is a SaaS-focused developer with expertise in accessibility and IT service management.

Contact

Skills

Core Skills

Servicenow AdministrationIt Service ManagementWeb DevelopmentAccessibilityEmail MarketingElectronic Health Records (ehr)Medical CommunicationsSpeech-language Pathology

Other Skills

Artificial Intelligence (AI)Flow DesignerScriptingUI PoliciesClient ScriptsBusiness RulesServiceNow Platform FundamentalsHTMLCSSJavaScriptPHPWCAGTroubleshootingCascading Style Sheets (CSS)Confluence

About

Hi, I'm Shareese, a Developer and Certified ServiceNow System Administrator (CSA) with a background in web development, accessibility, and speech-language pathology. I build solutions that simplify processes, automate workflows, and create inclusive digital experiences. I bring a front-end mindset to my work, emphasizing clarity, usability, and thoughtful configuration. My experience as a speech-language pathologist helps me approach systems with empathy, translating complex requirements into accessible and user-friendly workflows. As a RiseUp program participant, I’ve developed custom applications, dashboards, and automated workflows, applying ITSM best practices to real-world enterprise challenges. I’m passionate about the intersection of ServiceNow and accessible technology, helping teams create efficient, thoughtful, and intuitive systems for the people who use them. Always happy to connect and collaborate, especially around ServiceNow, accessibility, and inclusive tech.

Experience

3 yrs 8 mos

Total Experience

1 yr 10 mos

Average Tenure

Current Experience

Servicenow

RiseUp with ServiceNow Advanced AI Foundations Program

Jan 2026 – Present · 3 mos

Completing a competitive developer training program featuring instructor-led, on-demand, and
hands on training in IT Service Management (ITSM) fundamentals and ServiceNow platform development
Configuring and customizing core ServiceNow modules, utilizing UI policies, scripting (Client Scripts and Business Rules), Flow Designer, and low-code App Engine Studio to automate workflows and improve user experience
Applying AI and intelligent automation concepts, exploring ServiceNow AI Essentials for smarter workflows and process efficiency
Collaborating with a team of 5 to design and build a platform application, applying ITSM best practices and Agile methodologies
Micro-Certifications
ServiceNow Micro-Certification - Service Portal Fundamentals, 2026
ServiceNow Micro-Certification - Intro to App Engine Studio, 2026
ServiceNow Micro-Certification - Flows, 2026

ServiceNow AdministrationIT Service ManagementArtificial Intelligence (AI)Flow DesignerScriptingUI Policies+3

University library – web development & accessibility

Web Application Developer

Mar 2025 – Present · 1 yr 1 mo

Maintain 100+ Library websites, troubleshooting, implementing enhancements, and optimizing accessibility
Develop web applications using HTML, CSS, JavaScript, and PHP, translating requirements into functional, user-friendly interfaces
Conduct accessibility audits and implement WCAG-compliant enhancements, improving inclusivity and
user experience across the Library's digital presence
Collaborate with stakeholders to implement feature requests and deliver dynamic web solutions

HTMLCSSJavaScriptPHPWeb DevelopmentAccessibility+2

Academic medical research institute – clinical research

Analyst Programmer

Jan 2023 – Feb 2025 · 2 yrs 1 mo · Remote

Developed websites and maintained existing ones (i.e. adding features, enhancing design, or improving functionality) in support of research programs and studies
Collaborated with designers, developers, and stakeholders to translate requirements into user-friendly interfaces and solutions
Documented best practices and system enhancements to support knowledge-sharing across teams
Participated in sprints, code reviews, and troubleshooting to improve site performance, reliability, and usability
Conducted accessibility testing for websites, ensuring alignment with WCAG and Section 508 standards
Administered and optimized email marketing systems (Constant Contact) for efficient and effective communication campaigns

Cascading Style Sheets (CSS)ConfluenceGitHubPHPProblem SolvingWeb Development+2

Healthcare technology company – speech/ai solutions

Quality Documentation Specialist

Jun 2021 – Jan 2023 · 1 yr 7 mos · Remote

Used Dragon Ambient eXperience (DAX) artificial intelligence technology to summarize, review, and correct medical facts in physician-patient clinical reports
Delivered completed clinical documents in one to four hours depending on specific case urgency, maintaining a consistent turnaround time (TAT)
Enforced high quality standards and account-specific documentation delineating stakeholder documentation requirements, upholding a minimum 97% quality audit (QA) score for monthly audits
Attained proficiency in navigating Electronic Health Records (EHRs)/EPIC by entering clinical data and reports directly into customer EHRs, adhering to specific clinic guidelines and workflows
Trained new team members in effectively performing tasks within assigned electronic health record (EHR) systems, and resolved technical EHR issues to ensure seamless documentation workflows
Partnered with managers to evaluate and incorporate provider feedback
Electronic Health Record Systems: Epic, Exscribe, Allscripts, Modernizing Medicine

Electronic Health Records (EHR)Epic SystemsAllscriptsData EntryClinical DataMedical Communications

Private pediatric therapy practice

Speech Language Pathologist

Dec 2019 – Nov 2020 · 11 mos · Clermont, Georgia

Designed and implemented therapy plans centered around routine and play-based activities to deliver high-quality speech and language services
Collaborated cross-functionally with physical and occupational therapists and educated caregivers to enhance treatment outcomes and improve care continuity
Administered diagnostic assessments, which led to an increased caseload at the facility

Problem SolvingEasily AdaptableCritical ThinkingTeamworkSpeech-Language Pathology

Public elementary school – special education/support services

Speech Language Pathologist

Jul 2019 – Dec 2019 · 5 mos · Clarkesville, Georgia

Managed a caseload of 62 students (Pre-K to 5th grade) by delivering targeted speech and language therapy services
Enhanced student progress by coordinating efforts with teachers and special education teams, ensuring effective goal-setting and intervention plans
Regularly communicated progress through detailed reports and Individualized Education Programs (IEPs), contributing to the students' success and goal achievement

Problem SolvingEasily AdaptableCritical ThinkingTeamworkSpeech-Language Pathology