Sep 2020 – Sep 2022 · 2 yrs

• Worked on the following projects under this role ->
• 1. Service Account Handling -
• Created a self-service workflow solution to automate the provisioning and modification of Service Accounts. Helped in reducing the manual DevOps activities. Requestors have access to specify the roles/access they want for their accounts. The automation is smart enough to figure out the right roles following the Principle of Least Privilege. All requests will go for validation/approvals. Admins can roll back all the changes done by the automation with just 1 click.
• 2. Release Management Plugin -
• Did a POC on the existing Release Management plugin to manage the various tasks involved while deploying CITRUS releases. This includes enhancing the plugin to handle different Releases (Major/Minor), integrate with DevOps, take necessary approvals and track the build/test/deployment phases of the release.

Jul 2019 – Aug 2020 · 1 yr 1 mo

• Worked on the following projects under this role ->
• 1. Access Management
• Provide individuals/groups with the appropriate level of permissions, basis on their business use case to one of the most high-risk instances in ServiceNow. It also involves structuring the permissions following the Least Privilege principle. This requires a deep understanding of the complex protection policies employed at the instance level by ServiceNow.
• 2. PAGA
• Developer for an innovative application "Persona Access Granting Automation" which allows application owners to manage the access/security of their applications in a more intuitive, flexible and efficient manner. Helped reducing the manual DevOps activities by 60%. Product and effort received VP level recognition.
• 3. DevOps-CITRUS Configuration (NowOnNow Initiative)
• Configured the DevOps product to align with our existing CITRUS Deployment processes and make the process more streamlined and efficient. Achieved zero-touch for sub-production deployments. Worked for 6+ months with the product team to provide feedback on the existing features and and give requirements for new features. DevOps expected to generate a revenue of 250,000 $ in 2020.

May 2018 – Jul 2018 · 2 mos · Greater Hyderabad Area

• SOP Automation - Worked on automating some pre-defined SOPs for my team.
• Implementation: This involved downloading multiple (9-14) compressed log files (each >400 MB) in chunks over a server, decompressing those chunks, searching for the root cause (all done parallelly in threads), then updating the root cause on the corresponding ticket and closing it.
• Result: Reduced the time taken to solve each ticket (approx 15 mins per ticket) to <1 min per ticket.