Chandana K

Business Development Executive

Bengaluru, Karnataka, India5 yrs 11 mos experience

Highly Stable

Key Highlights

Proven expertise in process optimization and stakeholder management.
Strong analytical thinker with a focus on quality outcomes.
Transitioning into finance with recent investment banking certification.

Stackforce AI infers this person is a B2B Operations Specialist with a focus on process optimization and customer experience management.

Contact

Skills

Core Skills

Process OptimizationStakeholder Coordination

Other Skills

ASQ Senior MemberAnalyst RelationsOperational AnalysisCustomer ServiceData ReportingSales OperationsProblem SolvingStakeholder ManagementClient Portal ManagementData AccuracySLA CompliancePricing ValidationContract ManagementRevenue AccuracyStartups

About

Results-driven Senior Associate with experience in operations and customer experience management. Skilled in process optimization, stakeholder coordination, and performance improvement. Recently completed certification in Investment Banking with a strong interest in transitioning into Finance roles. Known for analytical thinking, ownership mindset, and delivering quality outcomes under pressure.

Experience

5 yrs 11 mos

Total Experience

2 yrs 11 mos

Average Tenure

Current Experience

Hp

Senior Sales Operations

May 2022 – Dec 2025 · 3 yrs 7 mos · India · Hybrid

Led end-to-end client portal, catalog, and vendor management across global accounts, ensuring 100% SLA compliance and data accuracy.
Managed pricing validation, product classification, and contract alignment to ensure revenue accuracy and commercial compliance.
Owned customer onboarding, enablement, and escalation management processes, improving response efficiency and stakeholder satisfaction.
Conducted proactive quality controls to minimize operational errors and prevent revenue leakage.
Collaborated closely with Sales, Pricing, Finance, and Operations teams to align contracts, margins, and business objectives.
Delivered data-driven insights through advanced Excel reporting, KPI tracking, and performance dashboards to support decision-making.
Supported automation (BOT) initiatives to enhance operational efficiency and improve catalog governance.
Contributed to process optimization initiatives that improved turnaround time and strengthened cross-functional transparency.

ASQ Senior MemberAnalyst RelationsOperational AnalysisCustomer ServiceData ReportingSales Operations+4

Accenture

Transaction Processing Representative

Dec 2019 – Apr 2022 · 2 yrs 4 mos · India · Hybrid

Managed global HP catalogs, deal structures, CBNs, and order processing across EMEA and APJ regions.
Performed pricing checks and deal validations to ensure contractual compliance and revenue accuracy.
Coordinated with cross-functional stakeholders to resolve order discrepancies and prevent financial impact.
Maintained high data integrity standards while meeting strict SLAs and quality benchmarks.
Supported reporting and operational tracking through Excel-based analysis and performance monitoring.