Aug 2015 – Apr 2017 · 1 yr 8 mos · Mumbai Metropolitan Region

• Worked in Transaction Banking division in different roles.
• Product Management
• Product Manager UPI and New Digital Initiatives in Payments and Collections
• Designed and implemented uses cases on UPI, IMPS, and IMT
• Prepared product roadmaps, wireframes, BRDs and solution documents
• Implemented UPI In-App SDK for merchants working with NPCI and vendors
• Digital strategy for the bank in Cash with focus on initiatives like Super Connect, e-NACH, Open APIs etc.
• Worked with Marketing team to run a print campaign on UPI (Ad was published in TOI and ET)
• Worked to set up a dedicated website (https://www.sc.com/upi/) explaining UPI use cases
• Set up the process for daily tracking of CASA balances with mapping to respective divisions and account managers
• Set up a process to identify expired escrow accounts as part of the Operational Risk Identification Process
• Prepared a report on the scope of Gold custody and process of implementation
• Transaction Banking Sales for Global Corporates
• Handled portfolio of New to Banks clients in TMT space for different product categories viz. Cash, Trade and Securities Services
• UPI commercialization strategy for large Indian and MNC corporates; won 20+ mandates across different sectors
• Worked with Head of Sales to track team performance and cross-sell strategy for new products

Apr 2015 – Jul 2015 · 3 mos · Mumbai Metropolitan Region

• PharmEasy is a tech startup in healthcare sector offering home delivery of drugs & home based diagnostics. I joined them in early phase and worked in both medicine retail and diagnostics section. Later I handled operations of Diagnostic unit and was involved in setting up processes, business tie-ups and product development of diagnostic module in PharmEasy app.
• Some of the initiative undertaken are highlighted as below
• Established the diagnostics unit which included lab tie ups, recruitment, process design, procurement etc.
• Conceptualized product design, user flow and features in mobile app leading to reduction in duplication & increase in orders
• Responsible for Product integration & customer support; designed the update, accounts management process; set up a customer feedback process with survey of more than 10,000 customers
• Optimization of delivery process of medicine resulting in reduction of last mile delivery time by 24 hours

Apr 2014 – Feb 2015 · 10 mos

• Events Lead
• Infra Lead Ensemble’14 ,handling a budget of 10+ lakhs and prize money of 8 lakhs
• Events Lead for Prometheus and Circus Maximus which had participation from 50+ B schools

Apr 2014 – Jun 2014 · 2 mos · Mumbai

• TRANSACTION BANKING, WHOLESALE BANKING
• Awarded a Pre-Placement Offer (PPO) in the International Graduate Program at SCB.
• SECURITIES SERVICES
• Capability Benchmarking of Securities Services in India
• Evaluated the performance of SCB securities services on key parameters (Clearing and settlement platform, corporate actions, reporting capabilities) in areas like Product and Technology, Channels, Operations and Service
• Conducted Primary Research; meeting 10+ clients which included FIIs, Mutual Funds, Insurance Funds & Broker Dealers
• OUTCOMES
• Recommended new approaches to improve Time to market , Channel and Perception management with clients
• Developed a relative scale to rank competition and SCB on identified parameters viz Cut off Timings, Operational Support Hours, Staffing, and Exception Handling.
• Recommended new approaches to improve Time to market , Channel and Perception management with clients
• Developed a relative scale to rank competition and SCB on identified parameters viz. Cut off Timings, Operational Support Hours, Staffing, and Exception Handling.

Jul 2011 – May 2013 · 1 yr 10 mos · Pune/Pimpri-Chinchwad Area

• RESPONSIBILITIES
• Worked on-site for a leading domestic telecom client in the performance testing team
• Project manager for building a software application named “RoTS”- A repository of test scenarios
• Led a team of 4 members for the execution and identification of bottlenecks in applications
• Prepared & presented proposals for buying licenses required to do automation testing at client end-
• ACHIEVEMENTS
• Top performer of the year with an appraisal rating of 1 in first year of service at IBM
• Awarded Orion award in recognition of eminence and excellence as an individual and a team player
• Implemented virtual services with a vendor significantly reducing the bottleneck identification time