Hemant Kumar Viswakarma

Associate Partner

Mumbai, Maharashtra, India14 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over ten years of experience in BFSI domain.
Expert in SAS programming and data analysis.
Proven track record in stakeholder management.

Stackforce AI infers this person is a seasoned Business Analyst in the BFSI sector with strong analytics and data-driven decision-making skills.

Contact

hemantlohar321@gmail.com LinkedIn

Skills

Core Skills

Stakeholder ManagementData AnalysisAnalytics ManagementSas Data-mart SolutionsBusiness AnalysisMarketing Campaign ManagementCampaign Analytics

Other Skills

SASPythonTableauFraud AnalyticsReportingSAS/EGSQLData VisualizationPegaMidasCampaign ManagementCRM Campaign AnalyticsData-Driven DecisionsReport PreparationCustomer Profiling

About

Senior Business Analyst with more than ten years of experience in the BFSI Domain, specializing in stakeholder management, SAS programming, data analysis, and report generation. Demonstrated track record in developing and implementing extensive SAS data-mart solutions for analytics and reporting. Adept in requirements gathering, stakeholder management, and campaign analysis, with proficiency in SAS/EG, SQL, Python, Tableau, and Power BI. Proficient in driving business growth through actionable insights and strategic guidance. Keen to leverage analytical expertise and industry-specific knowledge to make a meaningful contribution in a dynamic environment.

Experience

14 yrs 7 mos

Total Experience

2 yrs 5 mos

Average Tenure

5 yrs 2 mos

Current Experience

Citi

Assistant Vice President - AVP

Mar 2026 – Present · 2 mos · Mumbai, Maharashtra, India · Hybrid

I’m pleased to share that I’ve been promoted to Assistant Vice President (AVP).
This journey has been a great learning experience and delivering data-driven impact — across SAS, Python, campaign analytics, fraud analytics, and reporting, along with leveraging Tableau for visualization and exploring the best use cases of Generative AI to enhance efficiency and decision-making.
I have joined the Collections & Recovery team, where I am supporting contact strategy to enable more effective and insight-led customer engagement.
I would like to sincerely thank my mentors, leaders, and teammates for their constant guidance and support throughout this journey.
Looking forward to taking on greater responsibilities, driving meaningful impact, and continuing to grow.
#CareerGrowth #Leadership #AVP #Analytics #RiskAnalytics #Collections #Banking #DataDriven #Python #Tableau #GenerativeAI #Gratitude

SASPythonTableauCampaign AnalyticsFraud AnalyticsReporting+2

Citicorp services india private limited

Analytics Manager

Mar 2021 – Present · 5 yrs 2 mos · India · On-site

Technologies Used:
o I extensively use SAS/EG, SQL, Teactia, Teradata, and Tableau for visualization.
Automated SAS Programs:
o Implemented CyberArk SAS code into existing codes, enhancing security and access control measures.
o By creating automated SAS programs, I streamlined data processing and report generation.
Stakeholder Management & Requirements Gathering:
o Proficiency in requirements gathering and stakeholder management is essential for successful projects.
o Understanding business needs and translating them into technical solutions to use across analytics team.
SAS Data-Mart Solutions:
o I developed comprehensive SAS data-mart solutions to enhance data analytics and reporting capabilities.
o These solutions likely involve data storage, transformation, and retrieval for efficient analysis.
Promotion Optimization:
o Conducting audits and assessing customer activities contribute to optimizing promotion fulfillment processes.
o Ensuring that promotions reach the right audience efficiently is critical.
Fraud Agent Assist Application:
o Your work on the Fraud Agent Assist application demonstrates your commitment to system integrity.
o Regular regression testing ensures the application’s reliability.

SAS/EGSQLTableauStakeholder ManagementFraud AnalyticsData Visualization+2

Jpmorgan chase & co.

Business Analyst

Jan 2019 – Feb 2021 · 2 yrs 1 mo · Mumbai Metropolitan Region · Hybrid

Collaborated with campaign managers to grasp marketing campaign requirements.
Translated campaign visions into comprehensive technical documents.
Employed tools such as SAS EG, Pega, and Midas for various tasks.
Managed vendors for multi-channel campaign deployment (online, social media, SMS, etc.).
Ensured the creation of audit files and secured necessary approvals.
Supplied vendors with customer lists for campaign execution.

SASPegaMidasCampaign ManagementData VisualizationBusiness Analysis+1

Accenture

CRM Campaign Analyst

Jun 2018 – Dec 2018 · 6 mos · Mumbai, Maharashtra, India · On-site

I engaged in CRM campaign analytics for Royal Dutch Shell. Working alongside the Analytics and Data Science team, I supported Shell in making data-driven decisions for its marketing strategies by developing reports and providing actionable insights across eleven markets.

CRM Campaign AnalyticsData-Driven DecisionsReport PreparationCampaign Analytics

Tata consultancy services (tcs)

Business Analyst / SAS Programmer

Nov 2014 – Jun 2018 · 3 yrs 7 mos · Mumabi, India · On-site

It involves collecting data on customer demographics, behavior, preferences, and needs through methods like surveys, focus groups, and analysis of purchase history.
The benefits of customer profiling include improved customer satisfaction, increased loyalty, and more effective marketing strategies that lead to higher conversion rates.
To create a customer profile, you can follow a step-by-step process that includes gathering data, analyzing it, and creating a document that outlines the key characteristics of your target segments.

Customer ProfilingData AnalysisStakeholder ManagementBusiness Analysis