Nov 2022 – Jul 2023 · 8 mos · Toronto, Ontario, Canada · Hybrid

• My role at PC Optimum, Canada’s Largest loyalty program, is to create, execute and deliver on customer and business expectations from the PC Optimum App. My team is also responsible for launching the next set of experiences to increase the value Loblaw delivers to millions of customers through its PC Optimum Program.

Jan 2022 – Mar 2023 · 1 yr 2 mos · Toronto, Ontario, Canada

• Provide strategic and operational guidance on Payment related products.

Jul 2021 – Oct 2021 · 3 mos

• Led Paytm's product ambitions in the North American (Canada and US) market.

Aug 2018 – Jul 2021 · 2 yrs 11 mos

• PayPay Corporation is a joint venture between Paytm, Softbank and Yahoo Japan. I was seconded to PayPay to launch Paytm like services in Japan.
• Led the opportunity assessment, feasibility, product strategy and create a path to launch a mobile payment service in Japan.
• Built and delivered on the “Zero to One” objectives of launching a QR based mobile Payment service in Japan within 4 months. I was responsible for product management, design and product engineering including risk operations for Day 1 launch.
• Led the entire product organization including Product Management, Product Design, and Product Engineering, and Product Marketing ("zero spend" product growth) comprising 250+ people from 30 different countries.
• Key products launched include - PayPay Wallet for Offline and Online Payments, Bill Payments, P2P, Developer program, PayPay Mini App Program, PayPay Coupons, and PayPay Food Pick Up.
• The PayPay product achieved product-market fit leading to 40million users in just 3 years and with a 60%+ market share in Japan.

Aug 2017 – Aug 2018 · 1 yr

• Led the “Zero to one” launch of Paytm’s Bill Payment App in Canada. I managed the product management, design and product operations including risk/AML operations and customer service operations teams.
• Managed and planned online and offline initiatives (~$1mn) to acquire and retain users and grow transactions.
• Lead the business partnerships team for the creation of the Paytm Points program. Onboarded 8 brands in 3 weeks.

Jun 2016 – Aug 2017 · 1 yr 2 mos

• Managed the launch of internal tools to improve targeting of promotional communications (email, push and SMS) to improve funnel improvements.
• Repurposed the above tool to deliver recommendations to optimized and automate category management based on business KPIs of each category.

Sep 2015 – Aug 2016 · 11 mos

• Helped create and operate various business processes related to setting up a business/office. The duties included creating a procurement process, first version of HR policies, expense management and payroll management.

May 2015 – Aug 2015 · 3 mos · Greater Toronto Area, Canada

• As part of the Strategy Practice at Normative, my role was to work with the Strategy and Design Director to deliver on an engagement for a large Canadian telecom and cable TV services provider.
• Led the service strategy and design for a new service targeted towards 6.2 million travelling professionals acclimatise to a new city. The team used the Human-Centered Design principles for concept generation and prototyping.
• Wrote a primer on "Why and How Company's in Personal Finance Industry should take note of Bitcoin/Blockchain"

Mar 2012 – Jul 2014 · 2 yrs 4 mos

• Led product management with complete ownership of feature and UX roadmap for a product based on Android's Launcher Framework for smartphone and tablet devices. The primary goal of the product was to deliver a branded, unified experience of all major products of the company through a single product.
• Managed a team of 7 product managers and a team of UX/UI designers from a Finnish design agency to deliver user experience for all Reliance Jio products.
• Created detailed Business Case, Market Requirements Document (MRD), Product Requirement documents (PRDs), Monetization strategies, and Revenue projections.
• Led creation of detailed user experience artefacts like information architecture, detailed wireframes, and visual designs in alignment with product requirements for VoD, Cloud and Chat services maintaining UX and Brand consistency across products.
• Created and delivered a seamless user experience journeys by driving process and systemic changes in IT system, customer service organisation, while ensuring compliance to regulatory requirements.
• Worked in an Agile Development Framework to define and prioritise features in each scrum. Worked in Jira to manage scrums.
• Evangelized the product by working closely with cross functional teams such as engineering, sales, business development, evangelists and marketing to define, design and execute product integration plans. Worked closely with corporate marketing and branding team to produce UX/UI that is in alignment with brand guidelines and target user segment.
• Negotiated and draft high-level MoU and contract terms with vendors for proof of concept implementation and well as detailed multi million dollar Long Form Agreements.
• Developed and manage relationships with device OEMs, software vendors, and content providers required for special strategic initiatives

Oct 2010 – Mar 2012 · 1 yr 5 mos

• Part of the start-up team at RIL's 4G business to define product strategy at launch.
• As the lead product manager for eCommerce portfolio including App Store and Digital Magazines, created the entire business and execution plan including a developer focused marketing roll out plan for a Multi-OS Mobile App Store targeted for the Indian users.
• Created detailed MRDs, PRDs, vendor analysis, vendor selection and product implementation project plan.
• Negotiated and drafted high-level MoU and contract terms with vendors for proof of concept implementation and well as detailed long form agreements.

Aug 2008 – Oct 2010 · 2 yrs 2 mos · Mumbai Metropolitan Region

• As the Executive Assistant to EVP & Global Head of TCS' Global Consulting Practice (GCP), I assisted in management of unit with over $150 million in revenues spread over US, UK and Australia.
• Actively track and create business technology and consulting trend in collaboration with industry specialists and geography heads in North America, UK and Australia for business planning & research purposes.
• Worked on eCommerce strategy and execution roadmap for one of India's largest CDIT and white goods retailer.

Oct 2005 – Oct 2010 · 5 yrs · Mumbai Metropolitan Region

• Co-founded and scaled company operations to be the largest podcast network for India centric content. Led product design team of software engineers and content specialists to create a hybrid media delivery platform for the web, mobile apps and telephony voice portal serving over a million listeners.
• Led all business development activities including partnership with Apple making Indicast the only Indian company to be listed as a Featured Content Provider on iTunes Podcast Directory.
• Led content partnership activities with leading national publication like Forbes India Magazine, Business World and Sakal Group. Formed partnership for Sports content with sports celebrities and expert commentators for Indian Premiere League (IPL), Euro Cup, and Fifa World Cup 2010.
• Delivered new media consulting assignments for Kotak Mahindra Bank, WNS Business Services, UTI Mutual Fund and several other mid-sized companies.
• Led Indicast's fund raising activities ($1.5 million) by pitching to more than 25 top venture capitalists and angels in India.
• Other Achievements:
• 1. Featured on NDTV 24x7, CNN-IBN and BBC Radio as a subject matter expert in podcasting.
• 2. Appointed as the Official Media Spokesperson by Apple India in 2007.
• 3. Keynote speaker on the “Rise of New Media” at Manipal Institute of Mass Media,
• 4. Speaker at MET Institute of Mass Media, and Barcamp at IIT Powai on “How Podcasts Impacts Print Publishers”.
• 5. Selected as finalist in the Times of India Power of India Business Plan Competition, TiECON 2007 and was an incubatee company at the Center for Innovation, Incubation and Entrepreneurship at IIM-A.

Aug 2004 – Feb 2006 · 1 yr 6 mos · Stamford, CT, USA

• Part of the Professional Development Program (PDP), a rotational management leadership program, at Pitney Bowes Inc. Each rotation is a year long work assignment with emphasis on strategic & management leadership skills required in an IT organization.
• I completed work rotations in Pitney Bowes Program Management Office and Information Management in SAP Enterprise Application Divisions.