Oct 2023 – Sep 2024 · 11 mos · United Arab Emirates · On-site

May 2020 – Sep 2023 · 3 yrs 4 mos · United Arab Emirates

Aug 2018 – May 2020 · 1 yr 9 mos

• Helping our Clients, Technology Partners and Market Makers differentiate through IBM's Technology.

Nov 2016 – Aug 2018 · 1 yr 9 mos

Oct 2015 – Oct 2016 · 1 yr · Dubai World Central HQ - UAE

• Overseeing the development and delivery of IT services to DWC users across the lifecycle, by establishing policies designed to ensure consistently high service performance, leading the Service Desk Team and evaluating customer feedback to develop quality and service improvement plans.

Mar 2011 – Oct 2015 · 4 yrs 7 mos · United Arab Emirates

• Trusted business advisor to Microsoft's Services customers, providing valuable guidance in regards to the optimization of their IT operations, infrastructure and investment through quality Service Delivery Management.

Jun 2008 – Mar 2011 · 2 yrs 9 mos · Middle East

• Testing the design, implementation, and operating effectiveness of General Computer Controls, Application Controls, and Security of core applications to gain assurance around the organization’s control processes (covering IT strategy, IT Resource Planning, IT Operations, Information Security, Applications / Networks / Hardware / System Software Change Management, Software Licenses and business continuity), while complying with relevant standards (PCI DSS, ISO 27001, COBIT, etc.)

Jul 2007 – Jun 2008 · 11 mos

• KnowledgeView (KV) is a company that provides solutions for those who manage or deliver news, by a combination of simple but powerful technology and action-based consultancy (convergent newsroom approach). KV’s RAPID Browser is the web front end to the news management and editorial sharing system. Scope of work included development of API toolkits for the software’s functionality to reutilize the code, a mobile interface for the RAPID Browser and localization interfaces.

Aug 2005 – Jul 2007 · 1 yr 11 mos · Beirut, Lebanon

• Designing and teaching several courses including: Introduction to Object oriented Programming, Computer Applications to Pharmacy, Computer Literacy, Java Lab sessions, and Basic Mathematics, as well as assisting in the Strategic Planning process for the School of Arts and Sciences (performed by Papas Consulting Group, USA) and the revision of programs to meet the ABET Accreditation requirements.