Pankaj Pathak

Associate Partner

Delhi, India18 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in exceeding customer expectations.
  • Expertise in resource cost reduction and IT cost optimization.
  • Strong leadership in managing IT infrastructure projects.
Stackforce AI infers this person is a Senior IT Infrastructure Leader with expertise in Service Delivery and Operations Management.

Contact

Skills

Core Skills

Delivery ManagementResource ManagementMessaging & CollaborationActive DirectoryWindows Server

Other Skills

Data CentersInfrastructureIT OperationsInfrastructure ServicesTeam PerformanceInternal AuditsExecutive PresentationsCustomer SupportBudgetingTechnological SolutionsBusiness Case PreparationITILAutomationRisk ManagementInventory Management

Experience

18 yrs 9 mos
Total Experience
3 yrs 9 mos
Average Tenure
12 yrs 9 mos
Current Experience

Hcltech

5 roles

Associate General Manager

Promoted

Mar 2026Present · 2 mos

Group Manager

Promoted

Oct 2022Feb 2026 · 3 yrs 4 mos

  • Exceeding Customer expectations and deliver contractual obligations.
  • Driving Value Creation and Ideas generation.
  • Delivering SLA and other operational tasks as defined in SOW and MSA.
  • Conducting periodic reviews with the customer and HCL management and providing relevant reports.
  • People, Process and Technology risk assessment.
  • Measuring KPI's of Ops Managers and Team Leads
  • Accountable for P&L.
  • Leading various initiatives for resource cost reduction, IT cost reduction, Customer aligned excellence, Lean IT
  • o Accountable for Employee growth, motivation, retention, rotation, and effective utilization.
  • Client Onboarding, Voice of Customer, Service Excellence, Legal, Service Improvement, Gap Assessment
  • HCL Standard Assessment of multiple Technologies to identify best practices followed and providing recommendations for improvements in technology areas.
Data CentersResource ManagementInfrastructureIT OperationsInfrastructure ServicesTeam Performance+7

Consultant in Messaging & Collaboration

Promoted

Oct 2018Sep 2022 · 3 yrs 11 mos

  • Leading EUC tracks, (Messaging & collaboration, Active Directory) working with ITIL process in-terms of Change/Incident management and involved in various organizational initiatives like, Automation, Value Ideas, Risk management, problem management, Inventory Management etc. to improve IT infrastructure.
  • Exchange/O365 Administration.
  • Mobility Solutions (MobileIron/Intune Management).
  • Active Directory Management.
  • Symantec/Veritas Enterprise Vault for Mail Archiving solutions.
  • Skype for Business 2015 and MS Teams administration.
  • Sonus PSTN Gateway Administration.
  • Remote Infrastructure management.

Associate Consultant

Oct 2015Oct 2018 · 3 yrs

  • Worked as EUC lead where managing multiple tracks including Messaging platform Exchange, Office 365, Intune, MobileIron, Skype for Business 2015 with remote infrastructure support.

Technical Specialist

Jun 2013Oct 2015 · 2 yrs 4 mos

  • Administration of Windows Server 2008/2012/2016
  • Good Knowledge on FSMO Roles assignment in AD environment, DNS, DHCP, Terminal Services etc.
  • MDM: End to end knowledge on Intune/Endpoint Manager Admin Centre Console.
  • Knowledge of Enterprise Mobility Security features covered under Modern workplace offering:
  • Mobile device management Intune.
  • Allow/block/quarantine access to blacklisted applications.
  • Application packaging via Intune App Wapper and Deployment via Intune on Win10 Devices
  • Managing MobileIron Go Environment in terms of upgradation of LDAP Connector. Sentry Server upgradation and administration for Active Sync and IOS devices.
  • Creating and managing Mailboxes, Distribution Lists, Shared Mailbox, RM Mailbox, Security Group, External Contacts.
  • PowerShell scripting for administration tasks and reporting to automate frequent assignments.
  • Good Knowledge on Google Postini(Spam-Filtering)/Cisco IronPort/ EOP, where we can manage Message Tracking, Domain, IP, emails whitelisting/blocking, creating users for managing the quarantine emails on user side.
  • Exchange Patch management- plan, test, schedule and deploy the security patches on Exchange production environment.
  • L2 level Support of Skype for Business Server like generating report and user, modifications & Managing the Conferancing policies per customer requirment. etc
  • Administration of Skype For Business server along with SBAs, SBCs.
  • Managing & upgradation of Sonus 1000/2000 Gateway
  • Administration of Veritas Enterprise Vault Server (Archiving Solution).

Ibm

Technical Services Specialist.

Apr 2012Jun 2013 · 1 yr 2 mos · Noida Area, India

Wipro infotech

Sr.Engineer - Infrastructure Optimization at Wipro Infotech Ltd

Jun 2011Apr 2012 · 10 mos · Gurgaon, India

New horizons india limited

Server Admin

Jul 2008Jan 2011 · 2 yrs 6 mos · New Delhi Area, India

Arb bearings limited

System Administrator

Jan 2007Aug 2008 · 1 yr 7 mos

Education

Maharshi Dayanand University

Master of Business Administration (MBA) — Information Technology

Jan 2012Jan 2014

Jetking

Advance Diploma — Electronics and Computer Networking

Jan 2006Jan 2007

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