Mar 2026 – Present · 2 mos

Oct 2022 – Feb 2026 · 3 yrs 4 mos

• Exceeding Customer expectations and deliver contractual obligations.
• Driving Value Creation and Ideas generation.
• Delivering SLA and other operational tasks as defined in SOW and MSA.
• Conducting periodic reviews with the customer and HCL management and providing relevant reports.
• People, Process and Technology risk assessment.
• Measuring KPI's of Ops Managers and Team Leads
• Accountable for P&L.
• Leading various initiatives for resource cost reduction, IT cost reduction, Customer aligned excellence, Lean IT
• o Accountable for Employee growth, motivation, retention, rotation, and effective utilization.
• Client Onboarding, Voice of Customer, Service Excellence, Legal, Service Improvement, Gap Assessment
• HCL Standard Assessment of multiple Technologies to identify best practices followed and providing recommendations for improvements in technology areas.

Oct 2018 – Sep 2022 · 3 yrs 11 mos

• Leading EUC tracks, (Messaging & collaboration, Active Directory) working with ITIL process in-terms of Change/Incident management and involved in various organizational initiatives like, Automation, Value Ideas, Risk management, problem management, Inventory Management etc. to improve IT infrastructure.
• Exchange/O365 Administration.
• Mobility Solutions (MobileIron/Intune Management).
• Active Directory Management.
• Symantec/Veritas Enterprise Vault for Mail Archiving solutions.
• Skype for Business 2015 and MS Teams administration.
• Sonus PSTN Gateway Administration.
• Remote Infrastructure management.

Oct 2015 – Oct 2018 · 3 yrs

• Worked as EUC lead where managing multiple tracks including Messaging platform Exchange, Office 365, Intune, MobileIron, Skype for Business 2015 with remote infrastructure support.

Jun 2013 – Oct 2015 · 2 yrs 4 mos

• Administration of Windows Server 2008/2012/2016
• Good Knowledge on FSMO Roles assignment in AD environment, DNS, DHCP, Terminal Services etc.
• MDM: End to end knowledge on Intune/Endpoint Manager Admin Centre Console.
• Knowledge of Enterprise Mobility Security features covered under Modern workplace offering:
• Mobile device management Intune.
• Allow/block/quarantine access to blacklisted applications.
• Application packaging via Intune App Wapper and Deployment via Intune on Win10 Devices
• Managing MobileIron Go Environment in terms of upgradation of LDAP Connector. Sentry Server upgradation and administration for Active Sync and IOS devices.
• Creating and managing Mailboxes, Distribution Lists, Shared Mailbox, RM Mailbox, Security Group, External Contacts.
• PowerShell scripting for administration tasks and reporting to automate frequent assignments.
• Good Knowledge on Google Postini(Spam-Filtering)/Cisco IronPort/ EOP, where we can manage Message Tracking, Domain, IP, emails whitelisting/blocking, creating users for managing the quarantine emails on user side.
• Exchange Patch management- plan, test, schedule and deploy the security patches on Exchange production environment.
• L2 level Support of Skype for Business Server like generating report and user, modifications & Managing the Conferancing policies per customer requirment. etc
• Administration of Skype For Business server along with SBAs, SBCs.
• Managing & upgradation of Sonus 1000/2000 Gateway
• Administration of Veritas Enterprise Vault Server (Archiving Solution).