Sunny Joseph — CEO

As an Executive Director and Product Operations Leader with 25+ years of experience, I specialize in architecting the foundational systems required for enterprise-level scale and efficiency. My focus is on transforming high-volume engineering execution into predictable, high-impact product outcomes. I currently lead the Product Operations strategy for major India development centers at a large US Bank, serving as the strategic bridge that connects global product strategy with local technology execution. My leadership centers on embedding Operational Excellence (OpEx) across the organization. My core expertise spans: PDLC-SDLC Alignment, creating frictionless global workflows by standardizing the product tool stack and embedding compliance guardrails; Strategic Change Management, mobilizing change agents to drive behavioral shifts and ensure effective adoption of Scaled Agile and Quarterly Planning; and Platform Governance, where I translate technical transformations (DevOps, SRE) into measurable value (reliability, overhead reduction) using data transparency. Throughout my career, I have used operational rigor to unlock immense business value: Accelerated TTM: Enabled 3,000+ member teams to adopt advanced practices, achieving an 80% reduction in Time-to-Market. Operational Reliability: Led an SRE transformation resulting in a 50% incident reduction and 30% MTTR reduction, delivering over $1M in cost savings. Business Velocity: Developed a modern reporting platform that reduced the sales planning cycle by 90% and unlocked 40+ critical business use cases. Platform Adoption: Led the roadmap for an Enterprise DevOps platform supporting 20,000+ engineers, improving tool adoption by 70% and streamlining integration by 90%. Framework Author: Codified industry best practices, including the SRE Transformation Framework (2021) and the DevOps Maturity Assessment Model (2019). I am deeply committed to leveraging product operations as the strategic engine for innovation and sustainable growth, driving the next wave of efficiency for global technology organizations.

Stackforce AI infers this person is a SaaS and IT Services leader specializing in operational excellence and digital transformation.

Location: Bengaluru, Karnataka, India

Experience: 21 yrs 6 mos

Skills

Product Operations
Change Management
Enterprise Devops
Platform Governance
Platform Management
Digital Transformation
Agile Management
It Service Management
Sre Transformation
Data Reporting
Digital Modernization

Career Highlights

Achieved 80% reduction in Time-to-Market.
Delivered over $1M in cost savings through SRE transformation.
Reduced sales planning cycle by 90% with new reporting platform.

Work Experience

JPMorganChase

Executive Director, Product Operations Lead (India) (7 mos)

BT Group

Product Principal (2 yrs)

LTIMindtree

Principal Director (11 mos)

Tata Consultancy Services

Delivery Head (1 yr 4 mos)

Delivery Manager (7 yrs 11 mos)

Lead Program Manager (2 yrs 7 mos)

Program Manager (10 mos)

Web Developer (5 yrs 4 mos)

Education

Bachelor of Engineering at Pune Vidhyarthi Griha's College Of Engineering And Technology

Sunny Joseph

CEO

Bengaluru, Karnataka, India21 yrs 6 mos experience

Key Highlights

Achieved 80% reduction in Time-to-Market.
Delivered over $1M in cost savings through SRE transformation.
Reduced sales planning cycle by 90% with new reporting platform.

Stackforce AI infers this person is a SaaS and IT Services leader specializing in operational excellence and digital transformation.

Contact

Skills

Core Skills

Product OperationsChange ManagementEnterprise DevopsPlatform GovernancePlatform ManagementDigital TransformationAgile ManagementIt Service ManagementSre TransformationData ReportingDigital Modernization

Other Skills

Agile MethodologiesAgile Release TrainsBusiness AnalysisClient EngagementClient SatisfactionCoachingCustomer ExperienceDelivery ManagementDigital StrategyGlobal DeliveryMachine LearningManagementOperational ExcellenceOperational MetricsOutsourcing

About

Experience

Jpmorganchase

Executive Director, Product Operations Lead (India)

Aug 2025 – Present · 7 mos · Bengaluru, Karnataka, India · On-site

Leading the operational strategy and change enablement for Product Operations across four major India development centers, impacting hundreds of product teams globally.
My core responsibilities included:
Orchestrate the SDLC-PDLC convergence to create an integrated Product Delivery Life Cycle, directly reducing friction and accelerating the path from discovery to deployment.
Function as a strategic partner to Global Change Management, designing and mobilizing a 'Train-the-Trainer' program to drive process and tool adoption across the 4 India sites.
Define and implement global workflow standards and governance models to streamline the execution and reporting of large, complex, cross-platform programs.

Product OperationsSDLC-PDLC AlignmentOperational ExcellenceChange Management

Bt group

Product Principal

May 2023 – May 2025 · 2 yrs · Bengaluru, Karnataka, India · On-site

At BT Group, I served as Principal Product, leading the strategic direction, development, and delivery of our Enterprise DevOps tools and platform, which supports over 20,000 engineers across the organization.
My core responsibilities included:
Strategic Roadmapping: Defined the operational roadmap for centralized Enterprise DevOps Platforms, maximizing tool adoption and ensuring platform value was aligned with organizational efficiency metrics.
Operational Leadership: Facilitated Agile Release Trains to foster collaboration, accelerate delivery cycles, and significantly enhance engineering productivity.
Platform Excellence: Spearheaded initiatives for platform governance and operational excellence, resulting in measurable improvements in engineering productivity and operational reliability for 20,000+ engineers.
End-to-End Solutions: Delivered comprehensive solutions spanning tools, infrastructure, and SRE support, cultivating a culture of continuous improvement and innovation within engineering teams.
Key Achievements:
Streamlined tool integration processes, reducing operational overhead and an increase in organizational velocity.
Improved platform adoption rates by over 70% across engineering teams.
Introduced innovative DevOps practices that significantly enhanced delivery speed and quality.

Enterprise DevOpsStrategic RoadmappingAgile Release TrainsPlatform Governance

Ltimindtree

Principal Director

Jun 2022 – May 2023 · 11 mos · Pune, Maharashtra, India · On-site

As Principal Director at LTIMindtree, I led digital transformation projects for over 50 Retail and CPG clients. My responsibilities included managing Agile teams, overseeing governance, and tracking operational metrics to ensure successful project delivery, client satisfaction, and financial performance. I spearheaded initiatives that drove innovation and efficiency, fostering a culture of continuous improvement and excellence.

Digital TransformationAgile ManagementClient SatisfactionOperational Metrics

Tata consultancy services

5 roles

Delivery Head

Jan 2021 – May 2022 · 1 yr 4 mos

As Delivery Head for the ITSM portfolio, I managed multiple high-impact engagements related to supply chain management for Azure Data Centers, as well as infrastructure and application services for security and procurement tooling for one of the world's largest software companies. My responsibilities included:
Operational Leadership: Directed cross-functional teams to deliver infrastructure and application services, ensuring operational excellence and process efficiency.
SRE Transformation: Led a pivotal initiative to transition from a traditional ITSM approach to a Site Reliability Engineering (SRE) culture, driving significant operational improvements.
Process Optimization: Streamlined processes to enhance efficiency, reduce operational bottlenecks, and align with client objectives.
Key Achievements:
Successfully transitioned multiple teams to an SRE model, achieving a 50% reduction in incidents and a 30% improvement in MTTR (Mean Time to Resolution).
Delivered $1M+ in cost savings through improved operational efficiencies and process automation.
Increased client satisfaction by implementing proactive monitoring and advanced tooling solutions tailored to security and procurement needs.

IT Service ManagementSRE TransformationProcess Optimization

Delivery Manager

Promoted

Jan 2013 – Dec 2020 · 7 yrs 11 mos

As Delivery Manager, I led the data and reporting team within Microsoft’s CFO organization, overseeing the transition, transformation, and expansion of the engagement. My key responsibilities included:
Engagement Transition: Successfully managed the transition and takeover of the engagement, ensuring seamless integration with the client’s operational ecosystem.
Operational Transformation: Transformed team operations to drive efficiency, innovation, and alignment with strategic objectives.
Digital Modernization: Spearheaded the development of a new reporting platform and modernized legacy systems through digital transformation initiatives, including advanced machine learning models.
Key Achievements:
Achieved a 90% reduction in the sales projection cycle time through machine learning-driven process improvements.
Delivered 40+ innovative business use cases enabled by the new reporting platform.
Scaled the engagement size and revenue by 10x in under two years, establishing it as a flagship success story.
Fostered a culture of innovation, enabling the development of advanced analytics solutions that significantly enhanced business decision-making.

Data ReportingDigital ModernizationClient Engagement