May 2023 – Nov 2025 · 2 yrs 6 mos · Noida, Uttar Pradesh, India

• Lead cross-functional teams to streamline operational processes, resulting in an increase in efficiency.
• Implemented robust project management methodologies, ensuring on-time delivery of complex programs.
• Orchestrated successful program launches, achieving key milestones and surpassing stakeholders’ expectations.
• Established and monitored KPIs to drive continuous improvement in program performance.
• Collaborated with stakeholders to define project scopes, budgets, and timelines, ensuring alignment with organizational goals.
• Implemented risk mitigation strategies, reducing project-related issues.
• Spearheaded initiatives to enhance team collaboration, fostering a positive and productive work environment.
• Stayed abreast of industry trends and emerging technologies, implementing relevant innovations to enhance program effectiveness.

Sep 2022 – Apr 2023 · 7 mos · Gurugram, Haryana, India

• Building a culture of end-to-end ownership to uncover new opportunities and turn them into insights.
• Develop short and long-term product strategies and roadmaps to drive strategic initiatives that increase collaboration and benefits across multiple teams.
• Actively manage key business stakeholders from 5-6 global teams by conducting product reviews, strategy sessions with leadership, performance assessments, and prioritization based on impact and effort.
• Oversee strategic business initiatives from inception, planning, and development through to a successful execution ensuring a 15-day successful sprint.

Feb 2021 – Sep 2022 · 1 yr 7 mos · Gurugram, Haryana, India

• Engage with stakeholders and up to 5-6 cross-functional teams like IT, Legal, Data Science, etc. to understand, conceptualize and solve problems that serve the organization's growth.
• Ideate action plan to influence product and engineering teams with operational insights and spearhead execution ensuring a 15-day successful Sprint.
• Stimulate and manage the conception of new ideas, designs, and methods for product enhancement like identifying bugs and performance degradation performing UAT and feedback management in 24-48 hours.
• Directed regular communications through emails and meetings between a core and steering committee of 8-10 high-value stakeholders, to drive consensus & draw outcomes from both project & engineering leads.
• Implemented process improvement and solutions leading to a 13% decline in user queries by sharing and encouraging best practices across global teams via internal communication portals.

Aug 2018 – Mar 2021 · 2 yrs 7 mos · Gurugram, Haryana, India

• Support and promote client success via regular communications and proactive action plans to mitigate probable issues and ensure successful event management.
• Assist and consult on event planning, including setups, finances(RoI), and reporting. Share actionable insights to improve the overall event success rate.
• Accelerated and maintained a CSAT of 95% across the team and personally by effective measurement, improvement, and action plan for maintaining productivity, and best practices.
• Led UAT testing for new feature releases and product augmentation to support the changing client requirements.
• Prioritized issues and critical incidents, and coordinated with cross-functional technical and business teams for resolution ensuring a TAT of under 48 hours.
• Measured, monitored, and reported service quality in the form of mentoring and coaching 2-3 new hires.
• Liaise with internal teams to maintain best practices and process documentation to enable new hire training and mentoring.

Jan 2016 – Mar 2018 · 2 yrs 2 mos