Jan 2025 – Jan 2025 · 0 mo

Jan 2022 – Jan 2025 · 3 yrs

Jan 2018 – Jan 2022 · 4 yrs

Jul 2016 – Mar 2018 · 1 yr 8 mos · Bengaluru Area, India

• Role Profile
•  Managed customer success relationship and operations for channel sales data for 25 customers in the hi-tech industry
•  Managed 50+ customer success and operations team members including 5 managers
•  Worked on various cost reduction projects and process improvement projects with significant financial impact to company
• Customer Success Management
•  Driving platform adoption across the customer teams
•  Working on upsell and cross sell opportunities
•  Weekly and ad hoc meetings with customer contact points
•  Driving Quarterly Business Reviews with customers
•  Escalation management
•  Managed customer onboarding on the platform
• Operations
•  Managed change requests for the customizable portion of the platform
•  Managed customer operations teams ensuring the daily deliverables are met and SLAs are adhered to
•  Reduced the operations time by 20% by implementing automation for feed outs for customers
•  Drove tool and platform adoption across all operations teams thereby improving the data accuracy and productivity
•  Participated in scrum and other meetings with product management and engineering teams providing inputs for feature requests resulting in productivity gains and performing UAT for the same
• Data Analytics
•  Presented sliced and diced data across regions, products etc. leading to visibility to the customer for inventory and sales
•  The data leads to effective payment of incentives to channel partners and proper planning of production
• Strategic Planning
•  Partnered with senior leadership of company on strategic matters and worked on critical projects driven by them
•  Winner of the innovation competition where 50 teams participated. Won prize money of $25K

Nov 2013 – Apr 2016 · 2 yrs 5 mos · Bengaluru Area, India

•  Worked with Financial Services and Technology Services divisions on Product Management, Engineering and Strategic Initiatives
•  One of the 25 employees selected from over 9,000 worldwide in the fast-track Management Development Program (MDP) for 2015-17
•  Managed 25+ Engineering team members including managers - Business Analysts, Enterprise Applications, Data Warehouse Reporting and Analytics teams
•  Worked on various cost reduction projects and process improvement projects with significant financial impact to company
•  Managed the Internal web based product being used by Accounts Receivables Management operations teams (around 1000 members). This product replaced the legacy AS400 based front-end
•  Managed the end-to-end implementation and portal development by collaborating with cross functional internal technology teams and external vendor. Completed launch on schedule with no major bugs
•  Project Management for onboarding new customers on the platform
•  Led the Data Warehouse migration project and creation of inhouse reporting portal
•  Managed integration of IT processes for acquired companies
•  Improved the performance by 25% of journal entries processing in MS Dynamics by implementing bundling
•  Developed automated account segmentation models to drive collection strategy for the Financial Services operations team leading to increase in revenues
•  Created and published regular dashboards and analyses from the data warehouse giving insights into the performance of different strategic and operational initiatives and provided recommendations to improve the same
•  Published monthly business review report for the Financial Services business which is presented to the CEO

May 2012 – Oct 2013 · 1 yr 5 mos · Gurgaon, India

• Role Profile
•  Was part of the leadership development program where I have worked directly with the head of strategic markets
•  One of the 10 employees selected from the top B-schools (IIMs, ISB, XLRI etc.)
•  Member of the corporate program ECP, have worked closely with senior leadership teams across all the business verticals of Ingersoll Rand – Climate Solutions, Industrial Technologies, Residential Solutions and Security Technologies
•  Interacted with CXO level and senior leadership of target customers as well as the end users
•  Interfaced with the influencers of the industry – “HVAC consultants” in northern region and prospective channel partners
•  Efficiently & effectively carried out consultative selling of compressors in the auto ancillary industry
• Strategic Planning and Marketing
•  Carried out feasibility study, opportunity assessment, market research and competitor analysis
•  Developed go to market strategy for Ingersoll Rand to enter the manufacturing vertical offering solutions as “One Ingersoll Rand”
•  Part of the Trane team which participated in ACREX exhibition (for HVAC industry) at Mumbai
•  Worked on BTL activities for HVAC Systems and Compressors
• Channel Management
•  Pivotal in developing distributors for evolution series of compressors in gaining a better hold of the market and managing their interactions with the company
•  Developed new markets in the Auto ancillary industry in North India

Nov 2010 – May 2011 · 6 mos · Gurgaon, India

•  Responsible for project planning, estimation, scope management, issue resolution, tracking and resource management
•  Worked on three diverse applications, interacting with business users and leading a technology team for the development

Aug 2005 – May 2010 · 4 yrs 9 mos · United States

•  Responsible for project planning, estimation, scope management, issue resolution, tracking and resource management
•  Working with Key Client Managers
•  Application Development
•  Leading team of developers