Luis Fernando Barajas

Program Manager

Mexico City, Mexico12 yrs 10 mos experience

Key Highlights

Over 10 years of experience in program management.
Led international teams in data-driven environments.
Achieved significant cost reductions and performance improvements.

Stackforce AI infers this person is a Senior Program Manager in AI and Technology Operations.

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Skills

Core Skills

Quality ManagementProject ManagementTeam LeadershipQuality ControlBusiness ManagementSales ManagementCustomer SuccessOperations ManagementRisk Management

Other Skills

Agile methodologiesTrainingAttention to detailCorrective actionsRoot cause analysisCalibrationRelationship buildingCustomer serviceTeamworkTalent managementBusiness analysisKPI implementationAgile project managementStrategic planningProduct management

About

I am a Senior Program Manager with over 10 years of experience leading programs and projects in AI, technology, and operations. My strategic approach and process optimization skills have driven efficiency, quality, and business growth in high-demand environments. • Expert in strategic planning, team management, and process optimization. • Proven ability in quality management, performance metrics (KPIs), and agile methodologies (Scrum, Kanban). • Skilled in budget management, risk analysis, and continuous improvement. • Experienced in leading international teams in cross-functional, data-driven environments. Passionate about technology, automation, and data-driven decision-making.

Experience

12 yrs 10 mos

Total Experience

1 yr 7 mos

Average Tenure

1 mo

Current Experience

Uber

AI Data Quality Program Manager

Mar 2026 – Present · 1 mo · Ciudad de México, México · Hybrid

Ai rudder

AI Solutions Customer Success Manager

Mar 2025 – Sep 2025 · 6 mos · Ciudad de México, México · On-site

Welo data

2 roles

AI Program Quality Manager

Oct 2024 – Mar 2025 · 5 mos · Remote

Oversaw quality management for 30+ AI projects across international, cross-functional teams.
Implemented SOPs and continuous improvement strategies, resulting in a 10% increase in overall accuracy.
Collaborated with key stakeholders and led strategic meetings to align project deliverables with business goals.

Agile methodologiesTrainingAttention to detailTeam leadershipCorrective actionsRoot cause analysis+5

AI Quality Manager

Jul 2024 – Mar 2025 · 8 mos · Remote

Agile methodologiesProject managementTeamworkTalent managementAttention to detailTeam leadership+7

Scale ai

5 roles

GenAI Enterprise Operations Manager

Jan 2024 – Jul 2024 · 6 mos

Agile methodologiesProject managementTeamworkTrainingTalent managementAttention to detail+7

Head of Quality Improvement Research, Program Manager

Promoted

Feb 2023 – Jun 2024 · 1 yr 4 mos

Quality Improvement Research Manager
Managed a $1.5M budget, reducing OPEX by 35%; productivity and quality alignment metrics increased by 20% and 30%, respectively.
Led 40 QA teams and 400+ auditors, overseeing 200+ AI, ML, 2D, 3D, Content & Language, and Text-based projects.
Launched the Audit+ (Quality as a Service, QaaS/IaaS) product, significantly improving client product performance.
Development and Improvement of quality processes to cover customized project needs
Research and Data Analysis for building KPIs, reports, and metrics

Project managementAgile methodologiesKPI implementationAgile project managementTeamworkTraining+14

Operations Associate

May 2022 – Feb 2023 · 9 mos

Project managementQuality controlAgile methodologiesAgile project managementTeamworkTraining+13

Operations Specialist

Promoted

May 2021 – Apr 2022 · 11 mos

Project managementQuality auditingAgile methodologiesAgile project managementTeamworkTraining+14

Quality Assurance Specialist

Oct 2020 – May 2021 · 7 mos

Project managementQuality auditingAgile methodologiesAgile project managementTeamworkTraining+13

Barajas bar & grill

Business Owner

Jan 2020 – Oct 2020 · 9 mos · Toluca, México, Mexico · On-site

Established and managed the business, achieving 100% ROI within two weeks and 60–70% monthly profitability.
Devised sales and digital marketing strategies to attract and retain customers.
Optimized inventory, logistics, and supplier relationships to reduce costs.

TeamworkAttention to detailCorrective actionsAuditing

Avocado distribution los hermanos

Operations Manager, Customer Success

Jun 2019 – Jan 2020 · 7 mos · Mexico · On-site

Achieved a 20% cost reduction through strategic vendor selection and logistics optimization.
Implemented supply chain strategies that enhanced overall operational efficiency.

DeliverySalesCorrective actionsSupplier Quality ManagementCustomer ServiceRelationship building+7

Parks desarrolladora

Vendor Manager, Estate Security

Jan 2019 – Aug 2019 · 7 mos · México · On-site

Oversaw 20+ private security firms, ensuring regulatory compliance across 35+ industrial parks.
Negotiated contracts and optimized security operations to enhance safety and cost-effectiveness.

Customer ExperienceAgile methodologiesCustomer EngagementTrainingOperations ManagementAttention to detail+11

Ailuar sa de cv

Business Development Consultant, Customer Ops

May 2015 – Oct 2018 · 3 yrs 5 mos · Mexico · On-site

Implemented customer-centric strategies, increasing client retention by 20% year-over-year.
Optimized security procedures to meet and exceed government regulatory standards.

Agile methodologiesRisk AnalysisOperations ManagementCorrective actionsSecurity AuditsLeadership+5

Bahc seguridad privada

Resourcing & Staffing Coordinator, Growth

Sep 2011 – May 2015 · 3 yrs 8 mos · Mexico · On-site

Recruited, trained, and supervised 100+ employees, overseeing operations and payroll administration.
Developed growth strategies and organizational plans to support business objectives.

Customer EngagementTrainingOperations ManagementSalesCorrective actionsRoot cause analysis+6