Aug 2024 – Present · 1 yr 8 mos

Aug 2023 – Jul 2024 · 11 mos

May 2021 – Jul 2023 · 2 yrs 2 mos

• Investigating seller accounts on Amazon, for potential risks, eliminating the risky sellers from the platform and retaining the good sellers on Amazon by verifying their appeals
• Also facilitating a better experience for the buyers, by ensuring the product quality
• Validating a seller to check if the seller is eligible to sell a brand or a product group by investigating the quality of products and the source of inventory
• Validating and eliminating the risky sellers from the platform to main product quality and prevent the sale of counterfeit products.
• Validating and correcting seller catalog for incorrect and duplicate information. Also, notifying the seller about the changes made.
• Checking for duplicate ASINs in Amazon Platform and eliminating them to create better customer experience.
• Deep dived to identify and fix process gaps and also bring in new ideas to improve the work for better seller experience.

Jun 2017 – Nov 2020 · 3 yrs 5 mos

• Mentoring and QC of New Joiners’ work; ensuring updation and Accuracy of the catalog.
• Steering Business Operations (Vendor Management and Catalog Quality); maintaining the highest level of standard for Catalogs of various products across different Market places of Amazon.
• Contacting Merchants, Web scraping the contents, collating the data, and setting up the Detail Page as per Merchant expectations and Amazon Standards.
• Engaged in mining voluminous data for specific detail according to requirements; executing data analysis and data mining along with maintaining records of work and reporting to the Manager and the concerned Product Group Managers.
• Administering Queue distribution and sending the daily backlog report and TAT reports to the managers, Queue management.
• Managing escalations and sending correction of error documents for future issues.
• Executing allocation, sending data & status reports alongside achieving 100% individual target on a daily basis;
• Working closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, converting problem statements into process improvement activities & achieving closure.
• Assisting in the creation of breakthrough ideas to invent and simplify the process.
• Shaping and informing key metrics and indicators by which leadership will assess its performance; designing workflows for automation and other projects.
• Mentoring & training, researching out the automation team and performing automation testing; creating workflow and process.
• Assisting in SOP updates, acting as the POC in the team to manage the escalations.
• Promoting and supporting effective teamwork through strong communication and regular team meetings.
• Identifying individual and team learning and development needs and planning to meet these in conjunction with learning & development staff