Pragya Agarwal

Product Manager

Los Gatos, California, United States14 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in building product strategies for emerging markets.
  • Proven track record in driving subscriber growth.
  • Strong experience in payments strategy and monetization.
Stackforce AI infers this person is a Product Manager with expertise in Media and E-commerce, focusing on growth and monetization strategies.

Contact

Skills

Core Skills

Payments StrategySubscriber GrowthProduct StrategySubscription StrategyPartnership ManagementPayment IntegrationProduct ManagementDigital MarketingContent StrategyConsultingRisk AdvisoryMarketingDigital CampaignsService Parts PlanningSupply Chain ManagementOperations ManagementContent Management

Other Skills

Market ResearchProject ManagementBusiness DevelopmentBusiness StrategyMarketing StrategyStrategyStart-upsTeam ManagementMarketing CommunicationsEvent ManagementSocial Media MarketingAnalyticsCompetitive AnalysisBrand ManagementAdvertising

About

I build quality products that solve consumer needs, are easy to use, are metric-informed and consistently drive growth in business metrics. I am a Product manager (content, media and e-commerce) with 10 years of experience in: 1. Building Product strategy and roadmap 2. New product launches across web and mobile platforms in emerging markets 3. Payments strategy, subscriptions 4. Maximising in-platform monetisation and user LTV 5. Growth hacking for APAC 6. Proficiency in A/B testing, UX research, analytics and SEO 7. Working cross functionally across many teams, managing stakeholders and training teams

Experience

14 yrs 6 mos
Total Experience
2 yrs
Average Tenure
8 yrs 1 mo
Current Experience

Netflix

4 roles

Global Product Lead - Consumer Payments Experiences

Promoted

Jan 2022Present · 4 yrs 4 mos

Head of Payments, SEA, Japan and Korea

Promoted

Jul 2020Mar 2022 · 1 yr 8 mos

  • Focussed on APAC Payments and subscriber growth at Netflix
  • Areas of work
  • Building a robust payments experience for non-members and members in APAC
  • Catering to the prepaid audiences in low card penetrated markets through product innovation
  • Improving conversion funnel metrics by offering the right mix of payment methods and their subsequent experience
  • Exploring and adding support for new methods of payments in the market that are popular among users
  • Engaging with all stakeholders to ensure the delivery of a high quality, consistent digital payments solution that works for subscriptions and at the same time keeps in mind consumer protection
Payments StrategySubscriber Growth

India Market specialist, APAC Growth Product

Apr 2020Nov 2020 · 7 mos

  • Focussed on driving paid member growth in India by building empathy in the global product for the Indian audience as part of a dedicated growth product squad.
  • Areas of work
  • Creating product strategy and roadmap for unlocking growth in paid subscribers in India
  • Driving product initiatives on localisation, sign up funnel, plans and pricing tailored for India (and adjacent SEA markets)
  • Driving overall impact on long term revenue and subscriber growth through optimisations on retention, LTV, average revenue per member for a recurring product in a market with its unique set of challenges around aversion to auto-renewing subscriptions, low card penetration and a largely prepaid behaviour (strong preference for recharges or one time payments v/s recurring subscriptions)
  • Creating forums for strong communication between global product leadership and the country teams to raise awareness and more dialog on unique product requirements from India
Product StrategySubscriber Growth

India Payments

Apr 2018Sep 2020 · 2 yrs 5 mos

  • Focussed on India payments experience and driving subscriber growth
  • Areas of work
  • Product payments strategy and roadmap for subscribers in India
  • Implementing product interventions driven by local market expertise on user journeys (e.g.: 2FA, building trust in payments)
  • Working with internal and external stakeholders to define product offering for new payment methods like UPI autopay, recurring on cards
  • Improving recovery from subscribers with failed payments during renewals
Payments StrategySubscriber Growth

Saavn

Sr. Product Manager - Payments, Subscriptions

Jul 2016Mar 2018 · 1 yr 8 mos · Mumbai Metropolitan Region

  • Subscription and Partnerships
  • Areas of work:
  • Premium product subscriptions strategy (Roadmap) and implementation
  • Carrier partnerships – Launch and integration,
  • OEM partnerships – Promotions handling,
  • New product development and management,
  • Core product enhancements pertaining to subscription features
  • Exploring new revenue streams
  • Projects undertaken:
  • Locally focused campaigns to drive Pro subscriptions in India via wallet partnerships and their integration on core platforms
  • Payment integrations for outside of India markets with the target audience using global payment partners
  • Promotional pricing to acquire more users by lowering the entry barrier in key markets
  • Retention of acquired users through improvements on core platforms and intelligent, data-driven insights
  • Exploring new revenue streams for Saavn and their planning
  • Launched carrier partnerships in key markets such as Singapore, Pakistan, India, Canada, Middle-East,
  • OEM partnerships launches and exclusive premium product feature rollout with leading partners in India's smartphone market
  • Tools and Training: Balsamiq, Omnigraffle, Internal data analytics tool, Cohort analysis tool, Qubole (basic querying)
Subscription StrategyPartnership Management

Utsav fashion

Product Manager

Oct 2015Jun 2016 · 8 mos · India

  • Utsav Fashion is one of India's earliest ecomm businesses and perhaps the only one that has grown organically and continues to be profitable y-o-y.
  • Areas of work:
  • New product development, product management, project management, digital marketing, training cross functional teams, SEO and analytics, merchandising and categorization, app development
  • Projects Undertaken:
  • achieving improved conversion rate (CR) through new product development and improving current product experience, 0.36% (JFM'15) to 0.46% (JFM'16)
  • re-designing and re-launching the website by way of migration of current stack to Magento which is a more well supported platform
  • aligning cross-functional teams for switch-over to new stack and their training
  • improving user experience through better navigation (redesigning category structure and layered navigation)
  • revising back-end product detail information for 50k+ products impacting overall category and attribute structure
  • optimizing marketing spends across channels through cps monitoring and re-targeting/dynamic ads.
Product ManagementDigital Marketing

Hindustan times

Product Manager

Sep 2014Oct 2015 · 1 yr 1 mo · Delhi

  • Team lead – Product | Hindustantimes.com
  • Areas of work:
  • Product strategy, product vision, content planning, audience strategy, product management, team management and hiring, product collaborations, new product development, SEO and analytics, content promotion and management, stakeholder management, social media strategy and management, conceptualization and building of a complete digital news offering across platforms, newsroom workflow management, learning and training of the news-floor.
  • Projects undertaken:
  • 1. Product development, management and launch
  • site redesign, newsletters, blogs, mobile and tablet apps
  • Instant Articles collaboration with FB for HT content
  • on-boarding of print colleagues to digital as part of Project Butterfly (Integrated newsroom)
  • digital content delivery- HT Leadership summit (2014-15), content project planning and management (2014 year end-review, ICC World Cup 2015, Dilli – 6 and Youth Survey)
  • social media delivery - launched Hindustan Times LinkedIn company page, Instagram accounts
  • 2. Project management
  • brand strategy exercise for HT.com (STP),
  • social media strategy and workflow management for HT.com,
  • news sections content revamp,
  • recommendation engine implementation and management
  • 3. Training:
  • SEO and analytics training for newsroom,
  • 4. Tools:
  • Google analytics, Parsely analytics, Comscore analytics, Webmaster tools, Sprout Social, Atavist, Crazy Eggs, Datawrapper, Dataminr, Slack, Facebook Insights tool, Google trends, Google news-lab tools , agile and scrum framework for product management
Product ManagementContent Strategy

Ernst & young

Consultant

Apr 2014Sep 2014 · 5 mos · NCR

  • Consultant with Risk Advisory services, Media and Entertainment Industry, Marketing and Advertising Risk Services(MARS)
  • Areas of Work for MARS: Media planning and strategy review, digital strategy review, creative spends review, BTL marketing plan review, production process and contract compliance for advertisers to measure marketing effectiveness across platforms and media channels
ConsultingRisk Advisory

Info edge india ltd

Marketing Intern, Marketing and Communications

Apr 2013Jun 2013 · 2 mos · Delhi

  • Successfully launched a digital campaign for Firstnaukri to build engagement and establish a stronger customer connect with the target audience.
  • Developed a Customized Student Ambassador Programme for the specified target audience through an engagement-driven digital campaign
  • Conducted extensive consumer and competitor analysis, to identify key brand drivers and leverage the same through the digital strategy.
  • Devised an extensive and engaging 9-month strategy to drive brand equities as well as to increase consumer base.
  • Conducted a deep dive consumer analysis for the Parent brand.
MarketingDigital Campaigns

Servigistics

System Architect

Oct 2011May 2012 · 7 mos · Gurugram, Haryana, India

  • Served as a Subject matter expert of Service Parts Planning for supply chain management intensive companies.
  • Worked closely with Dell, as a member of a pilot team for a new product application, SNV (Service Network Visibility).
  • Analyzed Client requirements and provided technical solutions as a member of Support Team.
  • Designed workflows and ran monitoring reports for clients on industry software such as Informatica and Intellicus.
Service Parts PlanningSupply Chain Management

Cheeze

Executive Officer

Jan 2009Jan 2011 · 2 yrs

  • Handled operations, internships, content generation, online social activity, on ground promotional activity, content management etc.
Operations ManagementContent Management

Education

Mudra Institute Of Communications

Master of Business Administration (MBA) — Marketing

Jan 2012Jan 2014

Apeejay School

High School — Science Field

Jan 1994Jan 2007

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