SHASHI RAJ

Operations Associate

New Delhi, Delhi, India2 yrs 8 mos experience

Key Highlights

Led a team of 800+ delivery executives.
Achieved a 15% increase in on-time delivery rates.
Certified in Six Sigma and Total Quality Management.

Stackforce AI infers this person is a Logistics and Quality Management professional with strong analytical and operational skills.

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Skills

Core Skills

Fleet Operations ManagementData AnalysisQuality ManagementProcess Improvement

Other Skills

Delivery ManagementTeam ManagementQuality AuditsSOP FormulationLoss ControlMicrosoft ExcelData AnalyticsInternal AuditsPublic SpeakingExternal AuditsTeam LeadershipProduction EngineeringManufacturing EngineeringIndustrial EngineeringProfessional Skills

About

I have hands on experience in managing rider onboarding, daily supply planning, imur moolution, and performance tracking. I have worked closely with riders, store seams, and bech support to ensure SLA ahmener and smooth last mile mention in a high pressure quick commerce. Quality & Process Excellence Executive with a passion for making processes more efficient and productive. Certified in Six Sigma and Total Quality Management, aiming to revolutionize the industry. Unlocking insights and creating solutions for businesses with my skills in SQL, Python, R programming, Power BI & Tableau. Ready to bring my freshest ideas to the table. #SixSigmaCertified YellowBelt #TQM#DataAnalysis

Experience

2 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 4 mos

Current Experience

Blinkit

Fleet Operations Manager

Jan 2025 – Present · 1 yr 4 mos · Delhi, India · On-site

Managed a team of 800+ active delivery executives and ensured timely delivery of Grocery orders to customers in a specific geographical area.
Monitored delivery metrics such as on-time delivery, delivery accuracy, and customer satisfaction to maintain high standards of service.
Coordinated with the merchants, customer support and sales team to address customer complaints and resolve issues in a timely manner.
Analyzed delivery data and provided reports to senior management on a regular basis.
Implemented process improvements to increase efficiency and customer satisfaction, resulting in a 15% increase in on-time delivery rates.
Recruited and trained new delivery executives, resulting in a 20% increase in delivery capacity and improved delivery times.
Conducted regular performance reviews of delivery executives and provided constructive feedback to improve performance and productivity.

Delivery ManagementData AnalysisTeam ManagementProcess ImprovementFleet Operations Management

Flipkart

Quality Executive

Sep 2023 – Jan 2025 · 1 yr 4 mos · On-site

Quality and Process improvement Audit of Last Mile, First Mile Also contribute in Loss Reduction in Supply Chain.
Responsible for identify the process Gap,
implement and communicate all changes to set
the quality process.
Responsible for conducting Audits in Bihar Region.
Work as Consultant for Quality and Operation process Adherence for City logistics.
Provide feedback and assistance to the team to make sure new policies and procedures for Operations are understood.
Formulate SOPs of processes.
Identify areas of development and improvement and make suggestions to support team member to achieve their KRA.
Surprise Audit of delivery hubs/warehouse/ Vendor to ensure Process Adherence as per the SOP.
Find out Non-compliance during audit and periodically review the action plan.
Capturing Good/Bad practices and share with the stakeholders and ask to make corrective actions plan if any mishap occurs.
Loss & prevention of the goods, Goods reconciliation in last mile Operation.
Deployed 5s culture in Warehouse and Last Mile Operation.