Neha Agarwal

Product Manager

Bengaluru, Karnataka, India18 yrs experience

Key Highlights

Expert in IT Service Management and ServiceNow delivery.
Proven track record in solution design and implementation.
Strong leadership in managing technical teams and vendors.

Stackforce AI infers this person is a SaaS IT Service Management expert with extensive experience in ServiceNow and BMC Remedy.

Contact

Skills

Core Skills

ServicenowIt Service ManagementSolution ArchitectureBmc Remedy

Other Skills

AutomationBusiness Requirements MappingCMDBEnterprise ArchitectureIT OperationsITIL CertifiedITIL v3 Foundations CertifiedITOMITSMImplementationIncident ManagementIntegrationMaintenanceProblem ManagementProject Delivery

About

Demonstrates strong leadership and effective team management skills. Highly proficient in IT Service Management (ITSM) delivery, leveraging platforms such as ServiceNow and BMC Remedy. Brings deep expertise in solution design, implementation, development, service integrations, process automation, system upgrades, and ongoing maintenance. Well-versed in ITIL processes, Software Development Life Cycle (SDLC), and Agile methodologies.

Experience

Globalfoundries

Senior Manager

Jul 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Servicenow Platform Delivery Manager
ServiceNow Platform roadmap planning, major project deliveries with inhouse technical team and vendor management.

ServiceNowIT Service ManagementVendor ManagementProject Delivery

News corp

2 roles

Senior Manager

Promoted

Jul 2022 – Jul 2024 · 2 yrs

Business Service Management- ITSM and ITOM Tools Operations Management
Servicenow project delivery, Implementation of new modules, managing vendor for new implementation, managing vendor for Servicenow operations, coordinate with Business Analyst team.

ServiceNowITSMITOMVendor ManagementIT Service Management

IT Manager

Aug 2021 – Jul 2022 · 11 mos

Business Service Management- ITSM and ITOM Tools Operations Management
Solution designing, Mapping of business requirements and ensuring smooth project delivery. Assessing current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

Solution DesignServiceNowBusiness Requirements MappingSolution Architecture

Microland limited

Associate Manager

Jan 2021 – Aug 2021 · 7 mos · Bengaluru, Karnataka, India

BMC Remedy to ServiceNow Migration & Implementation
Skills: ServiceNow Migration, implementation and maintenance
Lead the Servicenow migration, Implemented major integrations with BigPanda, Moogsoft, Sailpoint, Email based incident/Request creation, ATT, xMatters etc..
Implemented change process for different change types
Implemented different functionality in incident, change and request modules.

ServiceNow MigrationImplementationMaintenanceServiceNowBMC Remedy

Honeywell technology solutions, inc.

2 roles

Tech Lead-ITSM

Promoted

Jun 2017 – Jan 2021 · 3 yrs 7 mos

ServiceNow Implementation, Upgrades, Development and operations
Skill - Remedy to ServiceNow Implementation, ServiceNow Major Upgrade to latest version (Newyork & Orlando), Project delivery end to end, Service Catalog development , Integrations, Data migration , Legacy code migration , Service Desk Automation, Supplier Resource Management,

ServiceNowProject DeliveryService Catalog DevelopmentIT Service Management

Senior Engineer

Nov 2012 – May 2017 · 4 yrs 6 mos

Remedy Development & Operations, ServiceNow Migration & Implementation
Skills -Solution designing and delivery, Drive and Implement Automation, Technical development, Supplier management, Work distribution, issue prioritization, Reporting, Customizations

Solution DesignAutomationTechnical DevelopmentServiceNowBMC Remedy