Kavya sri

Operations Associate

Bengaluru, Karnataka, India10 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in optimizing team performance.
Skilled in leveraging technology for workforce effectiveness.
Strong communicator with cross-department collaboration.

Stackforce AI infers this person is a Workforce Management professional with expertise in optimizing operations in a tech-driven environment.

Contact

Skills

Core Skills

Business AnalysisTeam ManagementOperations ManagementTeam LeadershipSales

Other Skills

ReportingVendor ManagementTeamworkTime ManagementTableauProblem SolvingBusiness StrategyReal-time MonitoringRTAIEXService DeliveryService LevelsMicrosoft WordPresentationsSkilled Multi-tasker

About

Dynamic Workforce Management professional skilled in optimizing team performance and scheduling efficiency. Proven track record in developing and implementing strategies to streamline operations and maximize productivity. Strong communicator with the ability to collaborate across departments to achieve organizational goals. Proficient in leveraging technology and automation tools to enhance workforce effectiveness.Dedicated to driving organizational success through strategic planning and development. Passionate about embracing fresh challenges and expanding my knowledge base through continuous learning.

Experience

10 yrs 1 mo

Total Experience

3 yrs 4 mos

Average Tenure

3 yrs 6 mos

Current Experience

Airbnb

Analyst - WFM

Nov 2022 – Present · 3 yrs 6 mos · India · Remote

Proactively strategising the future scenarios and providing insights , strategy and collaborating with stake holders and address potential changes.
Utilize data driven insights to proactively identify and address operational issues minimising their impact on performance.
Utilizes cross-functional collaboration and clear communication to overcome obstacles and promote continuous improvement.

Business AnalysisReporting

Phonepe

3 roles

Senior Analyst - WFM

Promoted

Aug 2020 – Nov 2022 · 2 yrs 3 mos

Skilled in leading diverse initiatives from inception to fruition, ensuring alignment with strategic objectives and delivering impactful results
Managing the bulk upload console for L2 resolutions,driving automation improvements,and leveraging it as a control mechanism during spike events.
Managed agents time off requests, shift swaps and daily exceptions, while also overseeing shift bids and providing support to managers in assigning preferred shifts to volunteer engineers

Vendor ManagementTeam Management

Analyst WFM

Aug 2018 – Aug 2020 · 2 yrs

Monitoring real time call volume and ticket inflow to optimise staffing levels efficiently across multiple locations.
Overseeing intraday reporting, productivity analysis and managing site performance to achieve KPI targets on a daily and weekly basis
Managing user identities to grant access to applications and systems, ensuring authentication, authorisation and association of appropriate rights and restrictions.

Operations ManagementTeamwork

Exceutive Operations

Sep 2016 – Aug 2018 · 1 yr 11 mos

Handled multiple verticals like L1, L 2 and escalation channels.
Proficient in the facilitating and implementing process improvement initiatives to enhance operational efficiency.

Team LeadershipTime Management