Jul 2023 – Present · 2 yrs 9 mos · Pune District · Hybrid

• Developed and enhanced Siebel CRM components using configuration, workflows, and eScript, based on design documents analysis, resulting in improved process efficiency by 50% and smoother execution of telecom operations.
• Designed and implemented EAI integrations using REST/SOAP web services, EBC, VBC integrating 10+ external systems, enabling seamless data exchange between Siebel and external enterprise systems using (inbound/outbound) web services.
• Developed and configured Siebel components including Configuration, Workflows, RCR Jobs, Business Services, eScript, DVM, RuleSets, Runtime Events, Integration Objects, Web Services (REST/SOAP), EBC, VBC, MVG Applet, Toggle Applets, IOs, ICs, Views, Datamaps, BCs.
• Optimized Order Management, Service Request, Trouble Tickets, DVM, Billing workflows along with creating Applet and BC user properties wherever required using Siebel tools, resulting in smoother execution of critical business processes.
• Provided L2/L3 production support, resolving high-priority issues using root cause analysis, debugging, and log analysis, resulting in 80% faster issue resolution and improved system stability with reduced downtime by 40% within the RODOD ITC Salam project (B2C/B2B/B2B2B).
• Built and optimized Siebel eScripts to extend out-of-the-box functionality, improving application performance and reducing manual intervention.
• Collaborated with architects, cross-functional teams, and client stakeholders to translate business requirements into scalable solution designs, accelerating delivery by 20–25% and ensuring on-time completion of 95%+ enhancements.