Jan 2024 – Present · 2 yrs 4 mos

• Managed employee lifecycle in Workday, including hires, terminations, promotions, and transfers, ensuring compliance with HR policies, accurate documentation for audits, and timely payroll support.
• Resolved HR-related queries for Walmart Associates worldwide via ServiceNow, ensuring SLA compliance.
• Assigned and monitored daily cases in ServiceNow to maintain workflow efficiency.
• Developed, updated, and maintained Standard Operating Procedures (SOPs) for process standardization.
• Managed team operations, including task allocation, performance tracking, and reporting.
• Maintained effective communication with onshore and offshore stakeholders.
• Conducted process training for new associates and provided regular process updates to the team.
• Supported ad hoc business requirements and conducted internal audits, delivering daily/weekly reports to leadership.
• Provided inbox support for Compensation Equity, assisting associates globally with equity-related matters during promotions and bonuses.
• Generated and automated reports and KPI dashboards to track performance against key metrics.
• Collected, cleaned, and analyzed data to identify trends, patterns, and actionable insights; developed and maintained data models.
• Utilized advanced Excel functions, formulas, and Power BI to create accurate, visually appealing reports and dashboards, ensuring data accuracy and accessibility.

Aug 2021 – Jan 2024 · 2 yrs 5 mos