Arbutharaj Anthonisamy

DevOps Engineer

Bengaluru, Karnataka, India15 yrs 11 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

14 years of extensive IT experience.
Strong leadership in Infrastructure and DevOps.
Expertise in optimizing DBaaS platform operations.

Stackforce AI infers this person is a DevOps and Infrastructure expert in IT services.

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Skills

Core Skills

Infrastructure ManagementDevops EngineeringCustomer ServiceOperations ManagementAgile Project ManagementSystems ProgrammingIt Service ManagementTechnical Support

Other Skills

Automation/Auto-remediation solutionsDBaaS platform healthVendor managementTeam leadershipChatbot implementationOperational supportProcurementProcess optimizationProject managementChatbot developmentUser supportKPI trackingPerformance improvementIncident managementCapacity analysis

About

With over 14 years of extensive IT experience, I have built a solid foundation in various roles and responsibilities. I began my journey as a Service Desk Engineer at McAfee, and I have since progressed to my current position as an Infrastructure and DevOps Engineering Manager for the DBaaS team at Intel. Throughout my career, I have consistently demonstrated a results-oriented mindset and have strived to lead by example, setting high standards for my team. My ability to effectively socialize and connect with peers has allowed me to establish strong relationships within the workplace. I firmly believe that a cohesive team that collaborates together ultimately achieves success together. In addition to my interpersonal skills, I have honed my communication abilities over the years. I hold an ITIL v3 Expert Certification in Service Management and possess a solid understanding of Agile methodologies. Furthermore, I have developed a proficient level of technical expertise in Windows, Linux, IIS, and VMware. My primary focus is to leverage my skills and knowledge to support an organization's vision and projects effectively. I am eager to embrace challenging environments that facilitate personal growth and enable me to expand my skill set for future endeavors.

Experience

15 yrs 11 mos

Total Experience

7 yrs 11 mos

Average Tenure

9 yrs 10 mos

Current Experience

Intel corporation

6 roles

Infrastructure and DevOps Engineer [Product Owner - Opensource databases on DBaaS]

Sep 2025 – Present · 8 mos

Infrastructure and DevOps Engineering Manager

Promoted

Apr 2022 – Aug 2025 · 3 yrs 4 mos

Leading a team of Infrastructure and DevOps Engineers providing Automation/Auto-remediation solutions, performing product lifecycle activities, maintaining DBaaS platform health and ensuring the platform is secure and compliant to Info-sec policies.
I am also overseeing a team of 15+ contingent workers responsible for providing production support to the DBaaS platform. I engage regularly with vendors to ensure the achievement of our KPI targets and consistently seek opportunities to enhance operational support.
Designed and developed a tracking system to monitor the end-to-end process of procuring physical servers, from initial procurement through OS installation and provisioning of the DB engine.
Optimized the process of procuring physical servers, as well as managing their deployment and warranty renewal.
Implemented a chatbot to offer initial support for queries related to the DBaaS platform.
As a team we delivered multiple auto-remediation solutions to pro-active alerts in order to reduce the impact and manual effort.
Conducted routine reviews of Statements of Work (SOW) with vendors to ensure fulfillment of support requirements and mutual agreement.
Consistently gathering feedback from product owners to ensure the team meets deliverables within committed timelines. Decomposing complex tasks into smaller components for improved tracking.

Automation/Auto-remediation solutionsDBaaS platform healthVendor managementTeam leadershipChatbot implementationOperational support+2

Operations and Capacity Manager - DBaaS

Aug 2019 – Mar 2022 · 2 yrs 7 mos

My Job responsibilities included:
Articulating strategy and operational objectives, improving performance, procuring material and resources, and securing compliance.
Track KPIs of DBaaS Operations and perform quality controls.
Mentor team members and finding ways to increase the quality of customer service and implement the best practices across all levels.
Perform analysis of the ticket volume and identify opportunities to reduce the volume.
Work with global team in the space of incident reduction through problem management.
Drive weekly OpEx meetings and present the Operational indicators, trend analysis and opportunities to improve operations, to the Product owners.
Track the capacity for DBaaS platform.
Analyze & report the need of physical server capacity, Virtual Compute & Storage Capacity, and Network subnets across all datacenters.
Owning the physical server landing process for the entire DBaaS team.
Partnering with peer teams and ensuring the DBaaS Platform needs are met.

KPI trackingPerformance improvementIncident managementCapacity analysisOperations Management

Scrum Master

May 2019 – Aug 2019 · 3 mos

My Job responsibilities included:
Conducting Sprint ceremonies (Sprint planning, Daily Scrum, Sprint review and Sprint retrospection)
Assisting team with estimations, impediments and ensuring the sprint user stories and tasks are completed within the committed timelines.
Participating in scrum of scrum meetings to connect with multiple teams and identifying opportunities to work together on complex solutions if any.

Sprint ceremoniesTeam facilitationAgile methodologiesAgile Project Management

Domain Engineer

Sep 2018 – May 2019 · 8 mos

My Job responsibilities included:
Managing the VMware infrastructure (vSphere 5.5\6.5)
Responsible for the system engineering and administration of the Compute Hosting Infrastructure for Intel IT which includes external, internal and secure environments.
Ensure the VMware infrastructure is healthy, secure and compliant.
I am also responsible for delivering procurement and provisioning duties which includes landing of new blades and enclosures, configuring and validating the same, before they are released in to production.
Providing operations support to Intel users who use the virtual environment
Provide coaching and mentoring to the Contractor team and getting the operational duties completed without any escalations
Also Managing vRA Cloud infrastructure

VMware infrastructure managementSystem engineeringOperations supportInfrastructure Management

Systems Programmer

Apr 2016 – Aug 2018 · 2 yrs 4 mos

My Job responsibilities included:
Engaging with customers during planning of a new application landing on the network. Recommending standards and best in class, keeping legal and security into high considerations.
Setting up Industry best standard systems (Windows and Linux) for hosting enterprise level applications both Internal and External facing.
Ensuring the architecture is enabled with redundancy and DR capabilities in order to achieve high availability for the applications and reducing the downtime in case of a disaster.
Migrating applications from legacy systems to the latest systems. This involves, working with peer teams to procure new hardware or use self service tools to land new virtual infrastructure.
Triage complex issues and driving them to resolution by following Service Management process. This also involves working with peer teams to derive resolution and implementing the same.
Optimizing system efficiency by analyzing performance indicators and making changes or recommending solutions as required.
Mentoring and coaching new hires in the team, to ramp up and cater to the service offerings.

Application planningSystem architectureService managementSystems Programming

Intel security

2 roles

Team Lead, Global IT Servicedesk

Promoted

May 2012 – Mar 2016 · 3 yrs 10 mos

Providing team leadership and coaching:
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Lead by setting a good example (role model) - behavior consistent with words
Coach and help develop team members; help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Strive for team consensus and win-win agreements
Ensure discussions and decisions lead toward closure
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Assure that the team members have the necessary education and training to effectively participate on the team
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
Focusing the team on the tasks at hand or the internal customer requirements:
Coordinate with internal as necessary
Familiarize the team with the customer needs, specifications, techniques and tools to support task performance
Assure that the team addresses all relevant issues within the specifications and various standards
Serve as meeting manager
Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
Ensure deliverable are prepared to satisfy the project requirements, cost and schedule
Help keep the team focused and on track by conducting one to ones with the engineers.
Communicating team status, task accomplishment, and direction:
Provide status reporting of team activities against the program plan or schedule
Keep the project manager informed of task accomplishment, issues, status and reports
Serve as a focal point to communicate and resolve interface and integration issues with other teams
Escalate issues which cannot be resolved by the team.

Team leadershipCustomer serviceProblem solvingIT Service Management

IT Support Engineer

Jan 2010 – Apr 2012 · 2 yrs 3 mos

During my tenure as a IT Service Desk Engineer at McAfee, I was responsible for providing first-level technical assistance to employees. Some of the key tasks I performed were:
User account management: Utilizing Active Directory and Exchange Management Console, I efficiently managed user accounts, ensuring smooth onboarding, offboarding, and account modifications.
Troubleshooting Windows client applications: I adeptly resolved issues related to various Microsoft Office applications such as Outlook, Excel, Lync, as well as internet browsers and third-party applications. This involved diagnosing and resolving software conflicts, configuration problems, and compatibility issues.
Resolving VPN connection issues: I successfully addressed VPN connection problems, identifying and rectifying configuration discrepancies on client machines to restore secure network access.
Following service management process: I diligently handled tickets in accordance with standard service management processes. This included timely ticket assignment, accurate documentation of troubleshooting steps and resolutions, and effective communication with end-users.
Bridging for major incidents: In the event of major incidents, I facilitated communication bridges to bring together relevant stakeholders for troubleshooting. By engaging the appropriate subject matter experts (SMEs), I ensured swift incident resolution and minimized the impact on business operations.
In summary, as a Service Desk Engineer at McAfee, I delivered comprehensive technical support, managing user accounts, troubleshooting Windows client applications, addressing VPN connectivity issues, and actively participating in incident management processes.

User account managementTroubleshootingIncident managementTechnical Support