Sep 2018 – Mar 2024 · 5 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

• 1. Spearheaded the digitalisation of transit payments through innovative and
• customer-friendly solutions utilising products such as Fastag, NCMC (Prepaid Card), UPI, and
• BBPS, significantly enhancing user convenience.
• 2. Accountable for overall program management, encompassing P&L responsibility, driving product improvements, and ensuring seamless project delivery and associated operations management
• 3. Effectively managed and cultivated relationships with internal and external
• stakeholders, consistently focusing on achieving and exceeding revenue
• growth targets.
• 4. Led cross-functional teams to deliver complex payment solutions, ensuring
• projects were completed on time, within budget, and to the highest quality
• standards
• KEY ACHIEVEMENTS-
• Successful Solutions:
• Piloted various successful transit payment projects including end to end open loop NCMC implementation at Delhi Metro, NCRTC (Ghaziabad Rapid Rail), Mumbai Metro (MMOPL) along
• with first of its kind Distance based Fastag project and ANPR Tolling
• Expanded Merchant Network:
• Spearheaded a merchant acquisition initiative via timely project execution, expanding the Fastag merchant base by 50% in two years
• Expanded Customer Base
• Increased customer base significantly through the implementation of innovative RFID payment solutions
• Efficient Payment System:
• Implemented various technology enhancements to improve the usage of Fastag in India , resulting in a 40% reduction in overall transaction time.

Sep 2016 – Aug 2018 · 1 yr 11 mos · Noida, Uttar Pradesh, India

• Worked on RFID/emv based Transit program payments for Various types of merchants including RuPay.
• Key responsibilities:
• Overall program management including product improvements and operations management.

Jan 2012 – Sep 2016 · 4 yrs 8 mos · Gurugram, Haryana, India

• Role: Consultant(Cloud and Mobility Solutions)
• Domain: Multiple Domains
• Responsibilities:
• Understand and Analyze Client businesses so as to develop a comprehensive value proposition that is in line with the overall client business strategy.
• Assess various solution options involving a diverse set of technologies along with their seamless integration with existing systems.
• Define the conceptual structure and characteristics of a comprehensive and relevant technology solution for a specific business engagement.
• Provide innovative solutions to complex set of business requirements across various lines of businesses/ geographies with a focus on customer lifetime value and business transformation.
• Analyzing client data to bring out important business insights that would help in designing a strategic IT road map.
• Prepare, coordinate and support proposal presentation for large, complex RFP's/Bids across the globe.
• Present a cost benefit analysis that showcases the overall benefit from the proposed solution.
• Provide thought leadership by influencing clients, industry analysts etc.
• Develop, document and manage projects for standardizing and optimizing the transition and delivery phases.
• Improve the overall service quality and level of customer satisfaction as part of the managed services transition by bridging evident gaps in existing client operations and improving response and resolution time associated with service interruptions.
• Add value to the overall client engagement by pursuing a focused Change Management methodology via RFC’s aimed at improving operational efficiency while reducing any associated operational outages.
• Proactively analyzing and mining data related to frequent service interruptions to help service delivery teams with finding the associated root cause and working towards re-mediating the problem.

Jul 2009 – Dec 2011 · 2 yrs 5 mos · Noida, Uttar Pradesh, India

• Role: Team Lead for managing and coordinating timely execution of projects
• Domain: Healthcare
• Responsibilities:.
• Manage and motivate a offshore team consisting of 20 members.
• Handle all team escalations in a timely manner while making sure that effective checkpoints are put in place to avoid further escalations of any kind in the future.
• Understand, Analyze and Document the needs and requirements of the client as a Request for Project (RFP)
• Design and Implement an optimal solution for the client using Request for Change (RFC’s), based on concepts of consultative selling.
• Coordinate daily meetings with various global clients to keep them up to date with the delivery and progress of their projects while expediting projects that required immediate attention.
• Work towards improving customer experience by proactively trying to deliver projects on or before time.
• Passionately work towards reducing client pain points with a focus on reducing service interruptions/incidents in the environment via effective ITIL functions such as Incident, Request and Change Management.
• Worked on end to end implementations of various projects including multiple server deployments, designing an optimal backup retention strategy for reducing risk of data loss, multiple website deployments, monitoring and maintenance of the websites etc..
• Generate monthly reports depicting team performance and analyzing the data to find areas of improvements.
• Updating the Central Knowledge base repository with standard operating procedures and checklists developed after consultation with major vendors such as Microsoft, EMC, VMWare.
• Focus on providing a stable working environment to the client’s customers with minimal loss to production.
• Adhering to the Service Level Agreements laid down by the client.

Jul 2008 – Jan 2009 · 6 mos · Gurugram, Haryana, India

• Role: Technical Sales Engineer
• Responsibilities:
• Understanding and Analyzing the data retention needs and requirements of large client enterprises.
• Designing and selling of an effective solution using the most appropriate combination of Acronis products that would help the client implement an effective data retention mechanism for reducing the risk of data loss.