Jan 2022 – Present · 4 yrs 4 mos

Mar 2020 – Jan 2022 · 1 yr 10 mos

• To harness the Domain and Digital capabilities to help drive world class operations and systems resulting in automated processes, streamlined operations, cost reduction and increased operating capacity

Sep 2017 – Mar 2020 · 2 yrs 6 mos

• Service Delivery leader for Training Shared Services
• Shared Services team acts as a central point for all employees and leaders on HR/Training matters related to hire-to-retire transactions, policies, practices and procedures supporting employees across the globe.
•  Responsible for delivering results against agreed scope of work that includes measurable ROI, strategic innovation, performance reporting and exceeding Service Level Agreement (SLA) performance
•  Responsible for development and administration of annual budget to attain business goals with operational stability
•  Managing service delivery ensuring customer satisfaction and reporting performance levels related to all critical contact center metrics
•  Continue to look for new projects/revenue opportunities for Shared services center by implementing practices that can help consolidate and standardize the chosen work streams

Dec 2015 – Sep 2017 · 1 yr 9 mos

• Responsible for driving the overall Learning and Development function for the Healthcare team which is a part of Consumer Goods Retail Life Sciences and Healthcare vertical
• Ensure seamless and smooth new transitions, effective knowledge management, driving developmental and leadership training's across bands, driving domain and industry expertise sessions within the vertical

Aug 2014 – Nov 2015 · 1 yr 3 mos

• Talent Acquisition professional with demonstrated experience in Talent Identification and Full-cycle Recruitment
• Accountable for executing senior executive level searches and managing end-to-end recruitment needs of multiple internal clients for all delivery locations across India.
• Assist with development of talent management strategies and responsible for managing vendor relationships, internal stakeholders, developing and interviewing candidates and fully executing searches across various verticals

Oct 2011 – Jul 2014 · 2 yrs 9 mos

Jul 2006 – Oct 2011 · 5 yrs 3 mos