Jun 2017 – Jan 2020 · 2 yrs 7 mos

• 1. Delivered prototype pioneering, Dealer Management System in Salesforce Lightening for a Major Auto maker.
• 2. Responsible for the growth, operations and upkeep of a 110 people strong Captive and development projects team.
• 3. Drove bids in Salesforce Lightening, Mobility, UI/UX, Magento for clients in Auto, CPRD, diverse domains.
• 4. Supporting bids and sales campaigns for projects involving Custom Client Systems configuration and
• development in Sales Force, Hybris, Android, iOS, Xamarine, Robotics, Pega for securing new
• customers.
• 5. Capgemini Subject Matter Expert for Industry and Business Applications in Digital Customer
• Experience

Jan 2012 – Jun 2017 · 5 yrs 5 mos

• 1. Sold, Helped Sell and Developed Customer specific, 14 Offshore Service Delivery Solutions, values ranging from 0.25 to 7 Million Euros. Direct Sales closing of 7 deals total worth 14.5 Million Euros.
• 2.Sold, pitched sales in North America, Western Europe, China, Australia and Japan. Service deliveries for Engineering & Content services like CAD-Catia and Nastran tools based modeling and Analysis services, Technical Publications, Customer Information, Web Content Management, & Publishing Services in multiple delivery channels as Digital Mobile Applications, Web based, CDs, IETMs , PDF/Print & Web-based. Hunted Customers and set up a 30 Million Euros pipeline spanning across Manufacturing
• 3.Set up a wide variety of Content services like Technical Publications, Customer Information, Web Content Management, Software Help Files, Document Control and Publishing Service for multiple delivery channels as Digital Mobile Applications, Web based, CDs, IETMs , PDF/Print.
• 4. Domains covered include Aerospace, Automotive, Generic Manufacturing, Consumer Products, Oil & Gas/Utilities, High Tech, Insurance and Financial Services Domains. Particularly emphasized addressing end customer (customer’s customer) requirements, pain points and enhancing satisfaction levels.
• 5.Worked directly with Customers, organizing workshops, customer demos, to gather requirements suggest process re-engineering, create customized multicenter delivery solution models, configured and added workflow tools, Digital Technology, Robotic Process Automation and Social Media Analytics. Conducted joint workshops with major customers like a Brazilian Aircraft Co and an Australian Major Oil and Gas company for an ODC for Tech Pubs
• 6. Worked on Creation and integration of POCs for Voice Bots and Chat Bots with Duck Creek Insurance platform for Automating Customer Interactions & Workflow integration. Worked in the Banking and Insurance domains.
• 7. Led RPA solutions in Blue Prism, Heavywater & Workfusion

Jul 2008 – Dec 2011 · 3 yrs 5 mos

• 1. Established a Business Development and Solutions practice alongside delivery
• team. Successfully expanded delivery to include Content Migration and
• Engineering Services along with Content Management for Aircraft Industry.
• 2. Established Quality Control and the Quality Assurance process confirming to SAE
• AS9100 standard for the delivery process. Brought up the team standard to
• Aeronautical Quality Standard and Factory production.
• 3. Worked with potential clients in the Aerospace and Transportation/General
• Engineering/Manufacturing industry including Mechanical Design, 3D Modeling, Drafting, Structural
• Analysis, Meshing and Technical Publications
• 4. Negotiated Safety Critical contracts and sold an eventual 15 FTE, 3 year deal to a Norwegian
• Helicopter MRO Firm for delivering complete scope of Engineering Services
• 5. Track record in selling two service delivery customer services and S 1000 D configuration projects
• to a major Chinese Heavy Airplane manufacturer- total worth 1.25 M Euros deal value

Dec 2005 – Jun 2008 · 2 yrs 6 mos

• 1. Delivered over 30 different types of Aircraft Maintenance Manuals viz Aircraft Maintenance Manual,
• Aircraft Parts Manual, Fault Isolation Manual, Wiring Manual etc.. with a team of 40 Technical Writers
• working with 100% Quality Level SLAs. Managed and exceeded work delivery targets in terms of
• Pages/Units of Work
• 2. Responsible for managing customer expectations, delivery management, quality oversight to Aviation
• standards, escalation management and project oversight for the Technical Publications Delivery team.
• 3. Received Customer appreciation for ensuring all airplanes are delivered with Manuals updated to
• Engineering Standards by incorporating all customer manual change requests
• 4. Successfully set up trained, transitioned and workflow configured the Service delivery ODC of
• technical publications for a team of Technical Writers for a Modern Business Jet Aircraft.

Jul 2000 – Feb 2002 · 1 yr 7 mos · On-site

• Deputed full time from NAL, to the Aerospace Engineering Department, Indian Institute of Science, Bangalore for regular studies leading to the award of a Master's Degree in Aerospace Engineering (ME) in March 2002.

Dec 1992 – Nov 2005 · 12 yrs 11 mos · On-site

• Assistant Director & Scientist E1 at Centre for Civil Aircraft Design and Development-Flight (CCADD -F), NWTC, Belur, National Aerospace Laboratories. Scientist – Project Leader Hansa All Composite 2-Seater Trainer Aircraft Delivered the complete end – to – end Lifecycle of an Aeroplane from preliminary design till Production, Product Support and Marketing as a part of the Hansa Core Development Group
• 1.Responsible for preliminary design as well as detailed design of aircraft systems. Modelled, Designed, Fabricated, Tested, Installed & Integrated and Test Flew successfully aircraft components. Responsible for the Fuel Tank, Fuel System, Cowling, Engine Installation with O200, IO240A, IO240 B & the Rotax 914F3 engines on VT-XIW (re-engine), VT-XAL, VT-XBL and VT-HNS Hansa aircraft Versions
• 2.Successfully Type certified Hansa aircraft to JAR-VLA standards after conducting ground and flight tests. Ensured Powerplant tests for cooling, satisfactory performance, in-flight shutdown and restarting. Fuel System tests viz fuel tank pressure tests, hot fuel operation tests, Unusable Fuel Tests, test data analysis & liaison with DGCA
• 3.Established the Product Support and Supplemental Type Certification Group for Hansa. Solving Customer problems, supplying spares, conducting training programs, creating/revising technical publications and liaising with DGCA.
• 4.Procured, Raw material, Parts, Instruments and Rotables procurement for batch of 20 Hansa prototype and production series- saved 30% costs
• 5.Responsible for maintenance and flight support, marketing and ferry flying arrangements of Hansa
• 6.Responsible for First Time Creation of Hansa Aircraft Manuals
• 7. Organized flight operations, aircraft maintenance, crew for maintaining Prototype & Production Hansa airplanes. In charge Hansa for both experimental & Certification Flight Tests, conducting pre-flight operational tests, airframe checks and tests, Engine test runs, operational checks and post flight trouble shooting.