ravindra s — Operations Associate

Experienced Information Technology Operations Specialist with a demonstrated history of working in the computer software industry for 10+ yrs. Skilled in Incident/problem/Change Management , System Administration, Public Speaking, Leadership roles and Customer Service operations. Key Areas: ➙ Complete responsibility for the management, communication, escalation, investigation and resolution of Critical incidents, ensuring Business and Customer updates are timely and of sufficient quality as required. ➙ Ensure that all modes of communication are effectively used throughout the incident life cycle. ➙ Point of Contact for Incident Escalation. Identifying and resolving conflict and bottlenecks. ➙ Providing consolidated production incident metrics to the Head of Technology Operations and Operations Centre Manager along with resolution rates. ➙ Excellent interpersonal, influencing skills, interacting appropriately with users of many technical skill levels, remaining calm and courteous while working to resolve problems. ➙ Be part of problem Management calls of Business critical incidents and list KPI's if any. ➙ Area of Technology expertise in AWS , RHEL , System Administration, ITIL and Networking.

Stackforce AI infers this person is a skilled IT Operations Specialist in the software industry.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 3 mos