Jul 2021 – Sep 2021 · 2 mos · Bengaluru, Karnataka, India

Feb 2008 – Jul 2013 · 5 yrs 5 mos · Bengaluru, Karnataka, India

• Training Document Writer
• Development of training documents for the software used in the process.
• Maintenance of training documents to include new tools.
• Utilized templates and style guidelines to develop documentation with consistent visuals and symmetrical structure.
• Query management
• Collecting meter reads from customer to bill them accurately (outbound calls).
• Resolving customer queries (Inbound calls/Emails/Fax).
• Resolving critical and aged queries as a dispute coordinator for Xerox Ireland.
• Reporting status of queries on a day to day and monthly basis.
• Reporting inbound and outbound calls on a daily basis.
• Trainer
• Training new employees on the billing process and query management.

May 2007 – Nov 2007 · 6 mos · Chennai, Tamil Nadu, India

• Worked for Barclays Bank UK mortgage process
• Back Office
• Understanding customer query and resolve them efficiently.
• Identifying scanned images of customer letters and other documents and route them to the correct department as per the request
• Responsible for critical back office as processes.

Dec 2005 – Feb 2007 · 1 yr 2 mos · Chennai, Tamil Nadu, India

• Worked for HSBC India credit card collection
• Document Writer
• Maintenance of existing training documents based on the changes in the process.
• Write reports on customer history in case of settlements.
• Collection Officer
• Responsible for collection of payments for credit cards on time and getting quality promises to pay the amount, from the card holder.
• Responsible for arranging payment pickups.
• Following up for promises of payments.