Shray Dutt

Customer Success Manager

Gurgaon, Haryana, India5 yrs 3 mos experience
Highly Stable

Key Highlights

  • Expert in B2B SaaS sales and customer success.
  • Strong track record in lead generation and sales operations.
  • Proven ability to cultivate client relationships and drive business value.
Stackforce AI infers this person is a B2B SaaS sales expert with strong operational and client relationship skills.

Contact

Skills

Core Skills

SalesBusiness DevelopmentLead Generation

Other Skills

Objection Handling (Sales)Performance MetricsCustomer RetentionSales Operations ManagementSales PresentationsCustomer InteractionPresentation SkillsStorytellingRelationship BuildingProduct KnowledgeProduct PresentationCustomer RequirementsProblem SolvingCommunicationC-Level

Experience

5 yrs 3 mos
Total Experience
4 yrs 6 mos
Average Tenure
9 mos
Current Experience

Adobe

Customer Success Manager

Aug 2025Present · 9 mos

Fieldassist

2 roles

Solutions Specialist

Promoted

Apr 2023Aug 2025 · 2 yrs 4 mos

  • Managed the complete sales cycle for B2B SaaS solutions, from prospecting to deal closure.
  • Conducted impactful product demonstrations, showcasing how our solutions addressed specific business needs.
  • Led sales initiatives across the African continent for key accounts
  • Comprehensive understanding of FMCG and CPG industry supply chain dynamics in Sales & Distribution logistics.
  • Consult across the supply chain, from manufacturers, distributors
  • Demonstrated expertise in optimizing sales operations within the FMCG and CPG sector.
  • Identified key client challenges and delivered tailored technology solutions that drove business value.
  • Cultivated strong client relationships, acting as a trusted advisor throughout the sales process.
  • Orchestrated pre-sales activities and crafted compelling proposals and project plans.
  • Collaborated cross-functionally to ensure seamless client onboarding and long-term success.
Objection Handling (Sales)Performance MetricsSalesBusiness Development

Demand Generation Specialist

Feb 2021May 2023 · 2 yrs 3 mos

  • Lead Validation: Conducted thorough analysis of inbound leads, assessing client requirements and conducting primary research to ensure successful closure.
  • Prospecting Excellence: Utilized cold calling techniques to generate demand for the regional team, effectively identifying potential clients and converting them into leads.
  • Sales Operations Management: Administered central CRM system, overseeing data management and utilizing insights to enhance sales operations efficiency.
  • Campaign Coordination: Leveraged campaign management solutions to execute targeted cold email campaigns, ensuring personalized content delivery to segmented audiences.
  • Lead Generation Expertise: Demonstrated proficiency in lead generation techniques, employing independent research and LinkedIn prospecting to generate high-quality leads.
Objection Handling (Sales)Performance MetricsSalesLead Generation

Education

The NorthCap University

Engineer’s Degree — Mechanical Engineering

Jan 2014Jan 2019

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