Ayush Shrivastav

Lead ML Engineer

Gurugram, Haryana, India5 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in team leadership and customer service.
Expert in managing complex projects and supplier communications.
Strong analytical skills with a focus on continuous improvement.

Stackforce AI infers this person is a Customer Service and Project Management professional with experience in B2B environments.

Contact

Skills

Core Skills

Team LeadershipData AnalysisCustomer ServiceTeam ManagementProject ManagementCustomer Relationship Management (crm)

Other Skills

InvestigationAttention to DetailPersonnel ManagementB2BData ManagementInternal & External CommunicationsAmazon QuickSightAmazon Web Services (AWS)Amazon RedshiftAmazon EC2SQLJavaScriptService-Level Agreements (SLA)Compliance ManagementAdministrative Assistance

About

Currently team lead with over 4 years of experience in delivering high-quality customer service and team management. Skilled at guiding support teams to meet performance metrics, improve customer satisfaction, and streamline issue resolution processes. Known for fostering a collaborative team environment and driving continuous improvement in service quality.

Experience

5 yrs 6 mos

Total Experience

2 yrs 9 mos

Average Tenure

4 yrs

Current Experience

Amazon

2 roles

Team lead Machine learning GOAI

Promoted

Apr 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · Remote

InvestigationAttention to DetailTeam LeadershipData Analysis

Operation Specialist

May 2022 – Jun 2024 · 2 yrs 1 mo · Gurugram, Haryana, India · Remote

Attention to DetailPersonnel ManagementCustomer ServiceTeam Management

Indian diecasting industries

Executive Assistant

Nov 2020 – May 2022 · 1 yr 6 mos · Aligarh, Uttar Pradesh, India

I am dealing here with vendors, managing multiple projects, managing supplier's communication, deal with invoice discrepancies, identify cost reduction opportunities, etc.
created B2B funnel, emailing to clients. Maintain data in excel and update team on crm software.
manging projects on gantt chart and ms project.
Sending NDA’s, contracts and help my team in resolving their issues
Coordinates with customers, sales partners, and ordering partners to accomplish all request handoff activities.
Maintain, record, and report the relevant documentation to director.

Attention to DetailPersonnel ManagementProject ManagementCustomer Relationship Management (CRM)