Kenneth Peh

Operations Associate

George Town, Penang, Malaysia25 yrs 2 mos experience

Key Highlights

24+ years of cross-industry management experience.
Expert in Quality Management Systems and ISO governance.
Proven track record in talent acquisition and workforce development.

Stackforce AI infers this person is a seasoned leader in Education and Quality Governance with expertise in Learning and Development.

Contact

Skills

Core Skills

Quality Management Systems (qms)Compliance ManagementLearning And DevelopmentWorkforce PlanningMarketing StrategyBusiness DevelopmentPerformance ImprovementStakeholder EngagementStudent RecruitmentProgramme AdvisoryRelationship ManagementOperations Leadership

Other Skills

ISO AuditingLearningDevelopmentOrganisational DevelopmentTeam ManagementExternal RelationshipsLeadershipCustomer ServiceCustomer SatisfactionTalent AcquisitionContinuous ImprovementAudit & ComplianceCustomer ExperienceCustomer SupportHelp Desk Support

About

Management leader with 24+ years of cross-industry experience aligning talent acquisition, workforce capability development, and quality governance frameworks to organisational strategy. Currently holding dual leadership roles at SENTRAL Education, overseeing corporate training while concurrently leading enterprise Quality Management Systems (QMS), ISO governance oversight, audit coordination, and continuous improvement initiatives. Experienced in integrating competency mapping, structured Training Needs Analysis (TNA), and compliance-driven process controls to strengthen workforce readiness, performance performance outcomes, and regulatory confidence. My professional focus sits at the intersection of: • Talent acquisition & workforce planning • Learning strategy & organisational development • Governance, compliance & risk management • Performance optimisation & stakeholder alignment I am particularly interested in management roles within structured corporate or multinational environments where talent strategy, capability architecture, and governance discipline converge to drive sustainable organisational performance. HRD Corp Certified Trainer | Master of Education (TESL)

Experience

25 yrs 2 mos

Total Experience

5 yrs 6 mos

Average Tenure

2 yrs 11 mos

Current Experience

Sentral education sdn bhd

2 roles

Quality Assurance Manager

Promoted

Dec 2025 – Present · 5 mos · Penang, Malaysia · On-site

Appointed by senior leadership to lead the organisation’s Quality Assurance and ISO governance portfolio, strengthening compliance oversight and enterprise risk controls in addition to existing management responsibilities.
Lead and maintain the organisation’s Quality Management System (QMS) aligned with ISO governance frameworks.
Coordinate internal and external audits, ensuring structured closure of findings through Corrective and Preventive Action (CAPA) processes.
Strengthen documentation control, risk management, and compliance monitoring systems.
Oversee regulatory and accreditation alignment with national standards.
Drive Continuous Quality Improvement (CQI) initiatives across departments.
Advise senior leadership on governance exposure, compliance risks, and quality performance indicators.

Quality Management Systems (QMS)ISO AuditingCompliance Management

Corporate Training Manager

Jun 2023 – Present · 2 yrs 11 mos · Penang, Malaysia · On-site

Member of the management team responsible for enterprise learning strategy and workforce capability development.
Lead corporate training strategy across technical, regulatory, safety, and leadership domains.
Conduct structured Training Needs Analysis (TNA) and competency mapping to align development initiatives with organisational growth priorities.
Manage training budgets and supervise a team of 6 trainers.
Partner with stakeholders to support workforce readiness and talent pipeline initiatives.
Implement structured performance measurement frameworks to evaluate training effectiveness and ROI.

LearningDevelopmentOrganisational DevelopmentLearning and DevelopmentWorkforce Planning

Forwardemy sdn bhd

Growth Manager

Aug 2022 – May 2023 · 9 mos · Penang, Malaysia · On-site

Drove regional expansion and brand positioning initiatives across Northern Malaysia.
Achieved 60% market penetration in Northern Malaysia through targeted business development and strategic branding initiatives.
Secured strategic partnerships with national retail brands including Senheng and Harvey Norman, expanding brand visibility and customer acquisition channels.
Accelerated regional growth through structured outreach and partnership strategies.

Marketing StrategyTeam ManagementBusiness Development

E-geniuses.com sdn bhd

Education Specialist

Aug 2019 – Jul 2022 · 2 yrs 11 mos · Penang, Malaysia · On-site

Led engagement and performance improvement initiatives within education advisory operations.
Improved learner engagement and performance metrics by 70% through implementation of targeted engagement strategies.
Strengthened retention outcomes by enhancing advisory frameworks and stakeholder communication processes.
Built collaborative partnerships with parents, learners, and internal teams to drive sustained academic performance improvements.

External RelationshipsLeadershipPerformance ImprovementStakeholder Engagement

Disted pulau pinang sdn bhd

Senior Programme Advisor

Oct 2015 – Jul 2019 · 3 yrs 9 mos · Penang, Malaysia · On-site

Managed programme advisory and student recruitment strategy across regional markets.
Achieved a 70% conversion rate, significantly exceeding typical education advisory benchmarks.
Expanded brand reach across Northern Malaysia, Indonesia, and Thailand through consultative advisory and targeted outreach strategies.
Designed and delivered customised programme briefings and readiness workshops to enhance participant preparedness and engagement.

Marketing StrategyExternal RelationshipsStudent RecruitmentProgramme Advisory

Various organisations

EARLY CAREER FOUNDATION

Nov 2000 – Sep 2015 · 14 yrs 10 mos · Malaysia · On-site

EARLY CAREER FOUNDATION
Progressed through increasingly senior roles across education, banking, logistics, technology, and client services, building a strong foundation in relationship management, operations leadership, and performance-driven service delivery.
Early Career Roles:
Senior Education Advisor – KDU College (PG) Sdn Bhd (2009 – 2015)
Client Service Manager – Runcit Media Sdn Bhd (2008 – 2009)
Relationship Manager – OCBC Bank (Malaysia) Berhad (2007 – 2008)
Customer Service Supervisor – TNT Express Worldwide (M) Sdn Bhd (2006 – 2007)
Senior Customer Service Executive – Computer Systems Advisers (M) Bhd (2004 – 2006)
Helpdesk Analyst – Solsis (M) Sdn Bhd (2000 – 2004)

Customer ServiceCustomer SatisfactionRelationship ManagementOperations Leadership