Mrunmaya Kar — CEO

A seasoned Transition & Transformation Professional with a trajectory includes Business excellence, Solutions, Change management, set up & established managed services/run, OPEX, BPR etc. with 18+ years of experience in Transition out of total 21+ years of work Experience in BPO , IT and FS domain across multiple vertical , Horizontals , geographies , Complexities , sizes etc. include as below: Verticals- BFSI, healthcare, Travel, Telecom, IT Manufacturing, Manufacturing, EM etc. Horizontals – SCM, S&P, HRO ( RPO , ATS , HRIS , Payroll etc ) F&A, Insurance (P&C) , financial services, IT-ITIL (AMS, ADM, Testing, Infra) etc. Operational Excellence drive through SQP -Quality Control , Quality Assurance , Quality Improvement COPC metric - Driven COPS metrics acrosss multiple verticals and horizontals eSCM - Develop assurance Model like SA , IA with combination of ISO , COPC & eSCM Digital Transformation across BFSI, Telecom, E-Commerce, Manufacturing (IT & Non-IT) , Healthcare , Travel RPAs- UI Path, Automation anywhere , Blue Prism AI , ML , NLP - High-Radius , Black-line , Black-night,AppZen, Celonis etc) Data Analytics and reporting tools-ETL- Power BI , Tableau Work flow & automation tools - Service now , Nintex, Trello etc. API/Cloud/ERP integration- (Mule-Soft, Dell Boomi , Azure, AWS , GCP , SAP , Oracle , Sage , Microsoft dynamic 365 etc) CRMs (Salesforce, Hubspot , Zen-Desk, BlackNight Document digitisation and OCR tools- ABBYY flex-capture, Kofax and Hyper-science Geographies -EMEA, USA, APAC, India etc.  Received several Project/migration awards and Pilot award right from first organization AMEX since 2001.  Lean BB certified from Infosys driving several projects across multiple verticals and horizontals.  BB certified from Infosys due to a pursuit required revisit & re-design of MPP , Instill a robust change management and enable Project team with an automated effort estimation model to baseline capacity planning for 900 FTEs in Infosys and able to increase the billing by 26 additional FTEs with an incremental annualized revenue in P&L of AUD $3Mn  PMI Trained from Bank of America  Agile certified from Capgemini Implemented agile approach in Project plan.  EM-Level-1(include Practices of PMP and Prince ) Certified from Capgemini and now part of Engagement managers forum with a transformation benefit of $ 500K within 3 months of joining.  COPC/e-SCM/ISO – Drive and Implemented COPC metrics , ISO +eSCM SA & IA model across HRO towers ( HRIS , Recruitment , Track , Payroll ) F&A towers (P2P, O2C , R2R)

Stackforce AI infers this person is a Transition and Transformation expert with extensive experience in BPO, IT, and Financial Services.

Location: Mumbai, Maharashtra, India

Experience: 19 yrs 7 mos