Jan 2022 – Present · 4 yrs 4 mos

• Acted as the single point of contact (SPOC) for an enterprise Product Information Management (PIM) application. Extracted and documented business logic from MySQL stored procedures to support application migration from one vendor to other, issue analysis, enhancements, and business clarifications. Translated business issues into functional requirements and actionable tasks, improving turnaround time by 20%. Analysed logs, identified root causes, and coordinated fixes, achieving a 25% reduction in recurring incidents. Owned end-to-end application support including issue triage, prioritization, stakeholder communication, and delivery tracking.

Jan 2022 – Present · 4 yrs 4 mos

• Served as O shore Lead for AML and Fraud applications, supporting mission-critical banking systems with 99.9% uptime. Managed incident resolution and problem management through effective RCA. Acted as primary point of contact for clients and stakeholders, providing regular status updates and SLA reporting. Created root cause analysis (RCA) and change summaries by analysing application behaviour and underlying data flows. Collaborated with onshore and development teams to ensure regulatory compliance and operational stability.

Jul 2019 – Sep 2022 · 3 yrs 2 mos

Jan 2019 – Jan 2022 · 3 yrs

• Developed from scratch rating and billing system for a Tier-1 global client. Built backend services using Java and Spring Boot, automated manual rating and billing tasks. Designed UI components using HTML, CSS, JavaScript, and JSP based on customer’s requirement. Worked with Oracle databases, optimizing SQL queries. Collaborated closely with BAs and QA teams during requirements discussions, defect analysis, and UAT support.