Ajay Bansal

Associate Partner

Gurgaon, Haryana, India18 yrs 9 mos experience
Highly Stable

Key Highlights

  • Over two decades of experience in GCC capabilities.
  • Led global talent transformation initiatives with AI.
  • Managed a peak headcount of over 8000 professionals.
Stackforce AI infers this person is a leader in SaaS and IT consulting with a focus on digital transformation.

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Skills

Core Skills

Business TransformationDigital StrategyDigital TransformationCustomer Experience

Other Skills

Capabilities DevelopmentExperience DesignGlobal DeliveryGlobal ManagementAgileDevOpsMobile App DevelopmentSalesforceDesign ThinkingGCCGCCSERPService DeliveryConsultingSAP

About

Senior leader at a global IT major. More than two decades of experience in setting up and scaling GCC capabilities, processes and talent across multiple packages and technologies. Responsible service line strategy and translating to execution and outcomes. Led multiple strategic missions. Currently leading a global program to transform talent for future , with AI. Deep experience in GCC talent, operations, financial and delivery metrics. Key Experiences - 1. Define strategy, policies and translate to execution. 2. Transform, Institutionalize, Scale, Manage and Optimize capabilities, processes and delivery. 3. Managed multiple practices with peak Head count at 8000+ , P&L of ~750 MUSD 4. 5. Experience includes being the Senior Lead for NCR site with 6000+ practitioners across multiple BUs. - Consulting, BPO, Research and Software. Responsible for BCP, Disaster recovery and business direction to facilities, security, transport etc. 6. Led GCC practices across front end transformation technologies, and consulting. - Salesforce, Adobe, Mobile and Web, Commerce, and more - delivering to global clients, Enterprise AI strategy, Supply Chain, Talent, Finance Strategy, consulting for global clients. 7. Talent Strategy and execution at scale. Signature Experiences. 1. Set up GCC Design Studio co-creating with global clients - Scaled to 200 design consultants.2. Set up a large agile facility, for mobile development - space, architecture, talent, delivery processes.3 Leading workforce transformation across the enterprise. – building workforce of future, delivering with AI and delivering AI.4. Delivered to clients living in multiple countries, US, England, Tunisia, Trinidad and Philippines. Scaled capabilities, people, process, clients in GCC in Philippines.6. Scaled capabilities in Salesforce in partnership with a new acquisitions. Managed key metrics, both in a scaled as well as a growing center/practices -Financial/ Operations 1.Cost of Labour per hour.2. Bench, utilization, pyramid.3. Sourcing Strategy (Off-shore mix), Location Mix.4. Cost Take out5. Cost Recovery. Talent------1. Lateral and campus hiring,2. Engagement Index3. Performance Management4. Talent Development - Learning Programs , Skills andCertifications5. Leadership Pipeline (Technical & Business)Delivery--------1. Portfolio Health2. Innovation Plays3. Client and Account leadership relations.4. Delivery models 5 AI and Assets Strategy Previously consulted with clients in Supply Chain Strategy and Transformation, with PwC and IBM.

Experience

18 yrs 9 mos
Total Experience
7 yrs 7 mos
Average Tenure
3 yrs 6 mos
Current Experience

Ibm

7 roles

Senior Partner, Strategy & Transformation

Apr 2025Present · 1 yr 1 mo · India

  • Leading Strategy and Transformation Service Line in IBM Client Innovation Centers ( Global Delivery Centers). Service line helps enterprises for AI transformation in customer , talent, finance and supply chain. I also lead IBM Interactive Experience practice and Studio in India.
Business TransformationCapabilities DevelopmentDigital StrategyExperience DesignGlobal DeliveryGlobal Management

Senior Partner, Customer Transformation Services, IBM

Promoted

Nov 2022Apr 2025 · 2 yrs 5 mos · India

Director, Interactive Experience and Mobile

Promoted

Jan 2015Jun 2016 · 1 yr 5 mos

  • Lead interactive experience services for IBMs Client Innovation Centre in India. Lead digital transformation of enterprises with a portfolio across customer strategy, IT strategy, operations strategy, digital marketing, experience design, analytics, customer platform implementations across customer lifecycle from acquisition, x-sell, up-sell, service and retaining.
  • Also led enabling technology practices - digital commerce, salesforce, portals Adobe, big data, and enterprise mobile.

Director, Application Innovation Services

Mar 2013Dec 2014 · 1 yr 9 mos

  • Grow Capability in Application Innovation Services Portfolio in IBM's India Global Delivery Center. This includes capabilities in Digital Commerce, Social, Portal, Mobile, Cloud, Application Development and Integration. Includes building delivery capability, methods, capacity, expertise and improving competitiveness.
  • Built leading edge capabilities in Cloud Platform as a Service, IBM's Bluemix and Cloud ISVs Salesforce.com and Workday
  • Established Devops driven delivery capabilities in Mobile Solutions body hybrid and in native across Worklight, iOS and several others
  • Deepened Capabilities around Enterprise Integration, and externalization.
  • Grew Smarter commerce delivery capabilities especially around IBM' Websphere Commerce and Sterling Order Management

Service Lines Leader

Promoted

Apr 2010Mar 2013 · 2 yrs 11 mos

  • Grow IT Services Delivery Capability and Capacity of Manila Global Delivery Center

Service Lines & Competencies Leader

Apr 2010Feb 2013 · 2 yrs 10 mos

  • Service Lines Leader, IBM Global Business Services
  • Global Delivery Center at Manila
  • Responsible for Capability Development across ERP and non ERP solutions across IT consulting and application management. Technologies covered across SAP, Oracle, Mainframes, Testing, Busines Analytic, Java, Microsoft and other areas.

Supply Chain Managment Service Line Leader

Apr 2007Mar 2010 · 2 yrs 11 mos

  • Develop SCM Solutions and Capability to Deliver Global SCM, IT Transformation Engagements

Ibm ix

Director, Digital Strategy & iX

Jun 2016Sep 2022 · 6 yrs 3 mos · Gurugram, Haryana, India

  • Ajay leads Digital Strategy & iX for IBM Global Business Services Client Innovation Centre in India. His focus is on driving digital transformation across industries. He is responsible for building multi disciplinary capabilities - Digital Reinvention Strategy, Experience led transformations, platforms such asmarketing, commerce and CRM, and including Web and Mobile.
  • Ajay has led several transformational projects including setting up a state of the art iOS Garage in Bangalore which uses agile and Dev ops to develop leading edge mobile apps for enterprises. IBM iX also has a Salesforce.com garage and a Design Studio which uses Enterprise Design Thinking to design superlative customer experience and apps.
  • An avid promoter of design thinking, customer experience and human factor led business transformation, Ajay has a post graduate degree in Business Administration from IIMC and two decades of enterprise management and consulting experience.

Education

Indian Institute of Management, Calcutta

M.B.A.

Jan 1995Jan 1997

INSEAD

Certificate — Digital Transformation in Marketing

Jan 2019Jan 2019

Punjab Engineering College

B.E. — Computer Science & Engineering

Jan 1988Jan 1992

MIT Sloan School of Management

Executive Program in Supply Chain — Supply Chain Transformation

Jan 2008Jan 2008

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