Deepak Nagaraj

Customer Success Manager

Bengaluru, Karnataka, India15 yrs 11 mos experience

Highly Stable

Key Highlights

Over 10 years of experience in Customer Success and Sales.
Expert in building strategic relationships and driving growth.
Proficient in Salesforce and Oracle technologies.

Stackforce AI infers this person is a Customer Success and Sales leader in the SaaS and Digital Transformation sectors.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

Customer RetentionStrategic PlanningValue PropositionsCross-SellingDemand GenerationPartner ManagementInside SalesMarket ResearchBusiness DevelopmentDigital MarketingOnline ResearchMarketing CommunicationsProject ManagementSEOSMO

About

A professional whose experience(10+ years) pans across Sales, Customer Success & Account Management, Renewal, Partner Management, Inside Sales, Demand Generation Professional of experience in international and domestic business. Specialities: - Customer Focus Sales Strength, Bond well with people. Always open for new ideas, ready to accept challenges. - Building Key Strategic Relationships and Leadership abilities concerning team initiatives. - Passionate about developing People, designing future-proof processes, and driving positive change. Technology interest - CRM (Salesforce), Oracle HCM, ERP & CX.

Experience

15 yrs 11 mos

Total Experience

2 yrs 3 mos

Average Tenure

7 mos

Current Experience

Adobe

Senior Customer Success Manager

Sep 2025 – Present · 8 mos · Bengaluru, Karnataka, India · On-site

I will be responsible to:
Manage client relationships – especially working remotely to assess client maturity and satisfaction
Interact with a broad level of client contacts – from Technical Writers to CLOs and Directors
Present complex information in a clear manner, both written and verbal
Manage multiple customers (and engagements) concurrently
Identify growth opportunities – identifying opportunities to both upsell & cross sell on your accounts
Maintain and build on Adobe’s relationship with our customers by providing guidance, and advice, on ways to deliver value from the product – while managing multiple accounts concurrently
Serve as a customer-facing advocate internally within the Adobe team – working to develop the product with insights from our customers
Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores
Manage product and technical queries from the customer that occur on your accounts
Manage support issues and escalations for your accounts
Produce regular status, and quarterly activity reports to Adobe leadership
Increase the lifetime value of the Customer through greater advocacy and reference-ability

Customer RetentionStrategic PlanningAccount ManagementValue PropositionsCross-SellingCustomer Success

Responsive

Regional Sales Manager

Nov 2023 – Sep 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India · Remote

Team Management:
Lead and mentor sales teams across multiple APAC & META territories
Recruit, train, and develop high-performing sales professionals
Set performance metrics and conduct regular team reviews
Coordinate with cross-functional teams including pre-sales, marketing, and customer success
Business Development:
Identify and capitalize on new market opportunities within APAC & META
Build and maintain relationships with C-level executives
Develop territory-specific business plans and growth strategies
Navigate cultural nuances and business practices across

Oracle

2 roles

Senior Customer Success Manager

Jun 2022 – Oct 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

Sales & Customer Success Manager

Jul 2020 – Feb 2023 · 2 yrs 7 mos · Bengaluru, Karnataka, India

Healthviewx

2 roles

Senior Territory Sales Manager

Apr 2019 – Jun 2020 · 1 yr 2 mos · Coimbatore Area, India

Senior Business Development Executive

Jun 2018 – Mar 2019 · 9 mos · Coimbatore Area, India

Oracle

2 roles

Senior Sales Representative

Promoted

Jun 2017 – May 2018 · 11 mos

1. Sell solutions / services to existing Oracle customers and to prospect for new customers in the assigned territory or vertical.
2. As a Telesales Sales Representative will sell products and services to an assigned geographic or national account base territory to achieve assigned objectives.
3. Develops account penetration strategies, and closes business.
4. Responsible for understanding Oracle*s product offerings and competitive issues.
5. Identifies new business opportunities by creating and implementing territory campaigns with management assistance.
6. Liaise with customer contacts for the purpose of managing the customer relationship, identifying new opportunities, and selling Oracle products and services.
7. Participate as a team member on sales teams including field sales, support and education sales and sales consulting.
8. Ability to communicate effectively over the telephone with high level decision makers.
and ability to work independently.

Telesales Representative

Sep 2016 – May 2017 · 8 mos

Epeople bespoke consulting pvt ltd

Enterprise Business Representative

Jan 2015 – Aug 2016 · 1 yr 7 mos · Bengaluru Area, India

Lead generation, Marketing Campaign, EBR, Cold Calling...

Stan ventures

2 roles

Business Development Executive

Promoted

Jan 2013 – Dec 2014 · 1 yr 11 mos · Namakkal, India

Cold calling to domestic and international Markets.
Marketing campaign in 15 days once.

Digital Marketing Executive

Oct 2012 – Dec 2012 · 2 mos · Namakkal, India

Rotaract international

Member

Jun 2007 – May 2010 · 2 yrs 11 mos · Coimbatore Area, India

Snr

NCC Trainer

Mar 2007 – May 2010 · 3 yrs 2 mos

I joined as a Cadet in the troop during my first year as my performance was impressive they promoted me as Under Officer.
I finished A and B certificates and attended a firing camp during this journey.