Naveen Phulwani

CEO

Bengaluru, Karnataka, India17 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

Led commercial strategy for Apple Retail in India.
Spearheaded digital commerce for Titan's multiple brands.
Expert in customer journey optimization and performance marketing.

Stackforce AI infers this person is a seasoned E-commerce and Digital Marketing leader with a focus on customer experience.

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Skills

Core Skills

E-commerceBusiness StrategyDigital MarketingBrand ManagementMarketing StrategyRetail

Other Skills

Commercial StrategyCustomer ExperienceProduct RoadmapPromotions StrategyDigital CommercePerformance MarketingConsumer Journey OptimizationContent ManagementAnalyticsRetail OperationsMarketingStore LaunchesRetail ManagementArtificial Intelligence (AI)Agentic AI

About

Current Responsibilities at Apple Own Commercial Strategy for Apple Retail in India. Deliver Apple.com/in commercial performance in India Creating best in class customer experience for Apple Retail Online Delivering market relevant product roadmap with new functionalities around payments, affordability, logistics, Apple Store App, other Buy flow enhancements Strategising, planning and executing promotions for all of Apple Retail in India Ex Titan Company Limited Digital Commerce for official brand websites www.titan.co.in ; www.fastrack.in ; www.sonatawatches.in ; Unified Consumer App Omni Channel for Titan Company Limited retail formats; World Of TITAN Stores, Fastrack Stores Consumer Journey Optimization, Personalization, Performance Marketing - Google, Facebook, Re-marketing and more Content Management, Cataloging, Category Management, Site Merchandising Partnerships and Alliances with Banks, Wallets, UPI, Affiliates

Experience

17 yrs 10 mos

Total Experience

6 yrs

Average Tenure

5 yrs 9 mos

Current Experience

Apple

Country Manager Apple Retail Online Store

Aug 2020 – Present · 5 yrs 9 mos · Bengaluru, Karnataka, India · On-site

Responsibilities
Own Commercial Strategy for Apple Retail in India.
Deliver Apple.com/in commercial performance in India
Creating best in class customer experience for Apple Retail Online
Deliver market relevant product roadmap with new functionalities around payments, affordability, logistics, Apple Store App, other Buy flow enhancements
Strategise, plan and execute promotions for all of Apple Retail in India

Commercial StrategyCustomer ExperienceProduct RoadmapPromotions StrategyE-commerceBusiness Strategy

Titan company limited

3 roles

Head Ecommerce/Omni Channel

Promoted

Jun 2015 – Jul 2020 · 5 yrs 1 mo · On-site

Business head Ecommerce for Brand TITAN, Fastrack, Sonata.
Heading Content, digital marketing, merchandising, promotions and alliances.
3 Different websites ;Annual Visitor footfall of 20 Million
Managing Analytics, Performance Marketing, customer funnel optimization, clickstream analytics
Spearheading onsite engagement through gamification, personalization, recommendation features
May 2015 to June 2018
Managed Marketplaces
Manage online category portfolio for TITAN company brands such as Tanishq, MIA, TITAN, Fastrack, Sonata, TITAN Eyeplus, other international brands. Categories such as Jewellery, Watches, Eyewear, Perfumes, Bags, Belts, Wallets.

Digital CommercePerformance MarketingConsumer Journey OptimizationContent ManagementAnalyticsE-commerce+1

Marketing Manager- Tanishq

Jun 2011 – May 2015 · 3 yrs 11 mos · On-site

Manager Retail Operations
Manager Retail Marketing : Managed new store launches and relaunches, Collection Launches, Regional Connect Initiatives
National Manager for - Jewellery purchase scheme Tanishq Golden Harvest

Retail OperationsMarketingStore LaunchesBrand ManagementMarketing Strategy