Alex Smith-Bingham — CEO

Capgemini Group Lead for the Customer Experience Offer. Customer Experience covers all the support and help our clients need between them and their customers. This will range from changing their purpose, their propositions, new capabilities in sales/service/marketing and commerce, new operating models and new ways of working and ecosystems. We harness our global capability in strategic innovation (F212/Idean/Frog), business consulting, DCX solutions, Insight and Data and run operations in technology and business services. We help our clients respond to significant changes whether they are driven by health, politics, economics and the environment or everyday challenges whether that's achieving customer satisfaction, deadlines, profits or savings. I am also the Digital UK lead responsible for Capgemini's Digital Customer Experience (DCX) Practice. The DCX practice specialises in User Experience and Front End development; Commerce and Trading; Sales, Service and Marketing; Content management; Customer Experience Platforms. The practice draws on a large team in the UK and India and works with similar practices in Capgemini across the globe. The Industry teams focuses on Retail, Consumer Products, Utilities, Travel, Services, Banking, Automotive/manufacturing and Government. My personal client experience has been on major digital programmes with Burberry, Co-op, McArthurGlen, International SOS, Johnson and Johnson, GSK, Wrigley, Unilever, Diageo, PMI, Reckitt Benckiser and L'Oreal. Previously 13 year career with Accenture. Consumer Products and Professional Services sales and market development lead. EMEA Digital lead for Consumer Products Client lead for Rexam. Consumer Products global lead for new digital ventures and alliances Specialties: Strategy, Single View of the Customer, Personalised CRM and Marketing, Social Media, Customer Strategy, Digital Stores Transformation, Cloud computing, Joint Ventures/Alliances, Consulting, Technology and Outsourcing. Sector expertise in Services, Consumer Goods, Retail, Utilities and Healthcare

Stackforce AI infers this person is a Digital Customer Experience leader with expertise in consulting and strategy across multiple industries.

Location: London, England, United Kingdom

Experience: 30 yrs 5 mos