Sunil Kumar

Operations Associate

Bengaluru, Karnataka, India22 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 11 years in Social Compliance expertise.
  • Led initiatives to eliminate overdue audits in supply chain.
  • Managed global audit processes for Walmart.
Stackforce AI infers this person is a Global Compliance Professional with expertise in Retail Compliance and Supply Chain Management.

Contact

Skills

Core Skills

Social ComplianceSupply Chain ComplianceEthical Sourcing

Other Skills

Audit ManagementProject ManagementCall CentersPerformance ManagementBPOOperations ManagementBilling SystemsTeam ManagementCRMCall CenterCustomer ExperienceCustomer ServiceQuality AssuranceContact Center ManagementCustomer Satisfaction

About

A Global Compliance Professional with over 11 years of Social Compliance experience across all product categories, Areas of expertise: Social Compliance, Supply Chain Security Compliance and Food Safety Compliance.

Experience

22 yrs 1 mo
Total Experience
7 yrs 4 mos
Average Tenure
12 yrs 6 mos
Current Experience

Walmart

4 roles

Manager

May 2025Present · 11 mos · On-site

Compliance Assessor

Apr 2022Apr 2025 · 3 yrs · On-site

Senior Specialist

Nov 2016Apr 2022 · 5 yrs 5 mos · On-site

  • Assessment Operations: Support international teams by reviewing global audit reports and noting non-compliances for factories producing Walmart merchandise.
  • Corrective Action Plan (CAP): Support team by accepting CAPs from high-risk facilities and worked with Walmart suppliers and business partners on remediation.
  • Audit Firm Feedback: Track and provide feedback to the third party audit firms regarding the quality of audit reports.
  • Undertake Projects: Manage and participate in additional projects such as Social Bot.
  • Overdue Audits Management: Execute 30-60-90 day project with Walmart international teams in order to notify business teams of upcoming due dates for audits and assist in scheduling with third-party audit firms. The goal of the project was to eliminate overdue and expired audits within Walmart’s supply chain, thus decreasing the amount of unmonitored but active facilities.
Social ComplianceSupply Chain Compliance

Ethical Sourcing Assessor

Sep 2013Nov 2016 · 3 yrs 2 mos · On-site

  • Co-ordinate, maintain and, process suppliers related requests in CRM.
  • Handling supplier factories of different regions: South East Asia, Middle East, Africa, Europe, Turkey, and South & Central America.
  • Scheduling of Ethical Sourcing program audits for the retail markets by working with 3rd party audit firms.
  • Verifying Ethical Sourcing through report review and assess audit reports of factories producing Walmart merchandise.
  • Educate the suppliers and factories on Ethical Sourcing Compliance requirements of Walmart.
  • Ensure consistency is maintained in audit reports of 3rd party audit firms through periodic reviews of the same.
  • Communicate with suppliers of US retail market on various audit requirements.
  • Review Corrective Action Plan from Suppliers on remediation of non-conformities and advise recommendations.
  • Conduct Ethical Sourcing Audit assessments covering Walmart factories across the globe.
Ethical SourcingSupply Chain Compliance

Convergys

Senior Quality Advisor

Dec 2009Sep 2013 · 3 yrs 9 mos · Bengaluru, Karnataka, India · On-site

Wns

Senior Customer Service Advisor

Jan 2004Nov 2009 · 5 yrs 10 mos · Bengaluru, Karnataka, India · On-site

Education

Siddaganga Institute Of Technology

Bachelor of Engineering (BEng) — Electronics and Communications Engineering

Sep 1999Jul 2003

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