Guneet Kaur

Operations Associate

Gurugram, Haryana, India10 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

8 years of experience in collections and auditing.
Exceptional organization and communication skills.
Proven ability to exceed expectations in assignments.

Stackforce AI infers this person is a Collections and Audit Specialist with expertise in customer service and training.

Contact

Skills

Core Skills

A/r CollectionsProblem SolvingExternal AuditProject Management

Other Skills

Training & DevelopmentCustomer ServiceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointTeamworkEmailWritten CommunicationBusiness WritingAccountingInterview PreparationInterviewingInterpersonal Communication

About

Hi Connections, I am a commerce professional with 8 years of experience in customer service, collections, auditing & learning and development. Detail oriented with exceptional organisation and communication skills with the drive to exceed expectations on every assignment.

Experience

10 yrs 6 mos

Total Experience

3 yrs 6 mos

Average Tenure

4 yrs 11 mos

Current Experience

Airbnb

3 roles

Associate

Oct 2025 – Present · 7 mos

Senior Collections Specialist & Quality Analyst

Sep 2023 – Present · 2 yrs 8 mos

Finance Specialist

Jun 2021 – Sep 2023 · 2 yrs 3 mos

Key Roles -
1. Research collection cases and perform timely follow-ups to resolve payment issues and
disputes.
2. Assist users with payment problems and inquiries.
3. Ability to leverage negotiation and relationship management skills both internally with cross-functional teams as well as externally with our users to influence and achieve
desired outcomes.
4. Work closely with team members to maintain and monitor the integrity of the collection
process.
5. Identify and propose solutions to issues, trends, and product changes that have an
impact on collections.

Training & DevelopmentA/R CollectionsProblem Solving

Hair masters luxury salon

Business Analyst & Trainer

Jan 2019 – Mar 2021 · 2 yrs 2 mos · New Delhi, Delhi, India

Key Roles -
1. Analysis and verification of financial statements.
2. Analysing working capital requirements.
3. Assisting in the pricing decisions during the introduction stage of the company.
4. Development of business relationships and acquisition of clients for future growth.

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2 roles

Audit Senior

Promoted

Oct 2018 – Jan 2019 · 3 mos

Key Roles :-
1. Managed 5-6 audit engagements in terms of targets, expectations, training, feedback and quality of service on daily basis.
2. Imparted training to team members of PDF tools, Ms. Excel etc
3. Supervised and review of the work performed by the assigned staff.
4. Worked actively as a Social Team member.

Training & DevelopmentExternal AuditProject Management

Audit Associate

Jul 2015 – Sep 2018 · 3 yrs 2 mos

Key Roles :-
1. Performed end-to-end audit procedures for various US Real Estate Companies.
2. Developed self and others through seeking & offering on the job coaching.
3. Demonstrated professionalism, competence and clarity of communication when dealing with the US team & local audit team members.
4. Achieved the Gold Standard rating of 5 on performance measurement in the year 2017.
5. Awarded with Extra Miler - Spot Award and Exceptional Client Service Award.
6. Significantly exceeded expectations for three consecutive performance cycles and promoted from Associate to Senior in the year 2018.