Nov 2023 – Present · 2 yrs 6 mos · Mundra, Gujarat, India · On-site

Jan 2022 – Dec 2023 · 1 yr 11 mos

Oct 2016 – Dec 2023 · 7 yrs 2 mos

• Perform & supervise the day to day activities and delivery of soft services .
• Plan ,organize and coordination all soft services activity .
• Ensure standards of service detailed in the service level agreement and within the schedules of the contractual terms and conditions are achieved ,maintained and developed.
• Grow services in order to meet client and commercial expectation whilst maintaining strict budgetary control in line with client and sodexo expectation.
• Provides strong leadership and clear direction to direct report ,being a mentor in order to assist in improving performances and making achievements .
• Be accountable for business areas being fully complaint with all legal, regulatory and company policies and procedure.
• Manage and develop local strong client and customer relationships .
• Drive service excellence across the business area.

Oct 2016 – Dec 2023 · 7 yrs 2 mos

Dec 2014 – Oct 2016 · 1 yr 10 mos · Ahmedabad Area, India

• Oversee the daily operations of outlet for efficient operations.
• Plan and overlook daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Interview and hire associates for outlet operations.
• Schedule orientations and job training to outlet associates.
• Organize regular meetings to discuss about issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Nov 2013 – Dec 2014 · 1 yr 1 mo · Lonavala,Pune

• Supervise efficient working of outlet and assigned shift, administer pre-meal meeting
• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Administer training program and prepare schedule and handle inventory effectively.
• Perform regular inspection of beverage preparation and presentation and promote special of the day .*Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.
• Coordinate with Food &Beverage Manager for everyday operation and maintain financial and administrative records.
• Maintain proper sanitation, hygiene standards in bar and store.
• Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.

Apr 2012 – Nov 2013 · 1 yr 7 mos · Bangalore

• >Ensure that the department complies with and exceeds standard operating procedure
• >Maintain guest satisfaction and ensure repeat business through personolized and efficient service
• >Regularly upgrade and review standard of service and quality hospitality in the outlet
• >Maintain facilities and equipment in perfect condition
• >Implement procedures to keep breakage and losseses to an absolute minimum
• >Develop creative food and beverage set ups and promotional events
• >Responsible for acheaving budgeted beverage cost in conjunction with restaurant manager
• >Responsible for the grooming standard of the associates
• >Highly visible in the restaurant peak hours ,makes personal contact with the guest and takes feedback
• >Supervises outlet checks and is responsible for ensuring that all the policies must be followed
• >Maintaining reports and inventory

Aug 2010 – Apr 2012 · 1 yr 8 mos · Bangalore

• To support and assist the Restaurant Manager at By the Blue Indian specialty restaurant. Helping to ensure both areas are professionally managed/ organised and a high degree of customer care, quality, cost control and revenue maximization is achieved .
• o Ensure total guest satisfaction is achieved
• o Ensure the systems in place to maintain the required high standards of
• professionalism, cleanliness and service delivery are followed at all
• times
• o Ensure all company procedures relevant to these areas are adhered to
• at all times.
• o Ensure any guest issues are addressed immediately and resolved in a
• manner which exceeds
• o Ensure all new team members are inducted, mentored and trained
• thoroughly
• o Ensure all service and hospitality quality standards are adhered to on
• all occasions by the team members .