Dec 2022 – Present · 3 yrs 6 mos

• As a strategic Product Owner, I lead the end-to-end lifecycle of digital corporate card solutions, driving innovation and transformation across customer, partner, and employee experiences. I own the product vision, roadmap, and backlog, ensuring alignment with business objectives and user needs. My role bridges technical, business, and design domains, delivering measurable value through agile methodologies.

Oct 2022 – Present · 3 yrs 8 mos

• Corporate Card Issuing Digital Product Owner, Product Manager

Feb 2018 – Feb 2022 · 4 yrs

• Led strategic account management for blue-chip clients across Amex and Visa portfolios, driving product adoption and revenue growth through tailored financial solutions.

– Present

• Championed change initiatives across clusters, enabling successful rollout of digital card solutions and operational enhancements.

Jan 2018 – Oct 2022 · 4 yrs 9 mos · Sandton

Aug 2016 – Dec 2017 · 1 yr 4 mos

• Developing an effective strategy for marketing Create and develop programs for national sales and ensure its implementation. Ensure the successful achievement of the company’s sales goals across all its regions
• Ensure sales volume is at its maximum, maintaining product mix, and selling price
• Oversee company’s sales performance at regional levels
• Develop effective sales strategy and ensure its timely implementation
• Keep current with demand and supply of company’s products/services, economic indicators, changing trends and its competitors
• Monitor cost in relation to prevailing competition,
• Discipline employees when necessary
• Monitor and give appraisal to the activities of the Sales Coordinator
• Review professional publications
• Establish personal networks across all regions
• Participate in professional societies
• Recruit and train sales employees for effective delivery
• Participate in market strategy building by providing useful information from sales activities. Develop Solution & Presentation for prospective Clients
• Achieve sales targets relevant to the strategic initiatives.
• Create Network of Clients in South Africa, Creating and maintaining relationship with the relevant stakeholders and clients

Jan 2016 – Jan 2018 · 2 yrs

• Developed and executed national sales strategies, led regional performance, and secured major accounts including Sun International and AECI Group.

Dec 2013 – Jul 2016 · 2 yrs 7 mos · Durban, KwaZulu-Natal, South Africa

• Managing the credit card portfolio with a view to maximize usage by existing customers and attracting new customers, thereby facilitating growth in the Group Customer Base
• Implement strategies and plans to achieve pre-set/ pre-agreed volume, revenue and profit targets through usage of credit card products.
• Monitor card activation and usage data/ trends, formulate card retention strategies to minimize attrition and thereby help grow the cards portfolio.
• Communicating the benefits of the latest technologies in credit cards products (viz. chip technology) to both external & internal Stakeholders to educate them about the same resulting in increased acceptance and usage of the cards by customers.
• Assist internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
• Lead Generation within existing and new base
• Build and maintain strong and effective relationship with the all other related units,
• Enhance relationships with VISA, MasterCard, Amex partners

Jan 2013 – Jan 2016 · 3 yrs

• Drove portfolio growth through strategic product positioning, client education, and retention strategies.

Jun 2012 – Jun 2013 · 1 yr · City of Johannesburg, Gauteng, South Africa

• Maintain and Grow Market Value on Public Sector Portfolio.Create new initiatives within the Public Sector Portfolio.Tender Presentation to Senior Representatives within the Municipality. Submission of Banking Tenders.Maintain & Retain Business Portfolio with T/O – R100mil.Optimise the profit and economic value of portfolios of Key Account clients with high growth potential and less complex commercial banking requirements by focusing:
• (a) origination efforts to cross-sell to existing client base; and (b) coverage efforts to service clients in accordance to the Key Account CVP . Identify and drive cross-sell opportunities by analysing available sales MI on VAPM i.e.: all banking products e.g., Corporate Cards, Merchant services, vanilla products,Guarantees,Forex,Vehicle Finance, Commercial Finance
• Follow through on the lead generation identified .Track and monitor the achievement of financial performance across portfolios. Apply risk-based pricing for new cross- sell opportunities and assist the RE with the pricing reviews in line with the ABB pricing policy. Operate and position ABB in a dynamic and highly competitive market place
• Achieve sales targets relevant to the strategic initiatives and drivers of the Mid-Corporate Key Accounts segment. Act as the second point of entry in the absence of the Relationship Executives
• Develop strong advisory client relationships with key decision makers, utilising the networking skills of senior ABB Executive. Conduct regular client visits in accordance with the Mid-Corporate Key Account Value Proposition. Conduct After-sales visits with clients within a month of on-boarding. Prepare holistic, comprehensive, high quality call reports for distribution
• Maintain overall ownership for servicing the client on matters related to cross-selling
• Adhere to the bank's policies and procedures and ensure compliance

Apr 2010 – Jun 2012 · 2 yrs 2 mos · City of Johannesburg, Gauteng, South Africa

• Absa Corporate & Business Bank Medium Business – Gauteng West
• Optimise the profit and economic value of portfolios of medium business clients with high growth potential and less complex commercial banking requirements by focusing:(a) origination efforts to cross-sell to existing client base; and (b) coverage efforts to service clients in accordance to the Key Account CVP. Identify and drive cross-sell opportunities by analysing available sales MI on
• VAPM i.e.: all banking products e.g., Corporate Cards, Merchant services, vanilla products,
• Guarantees,Forex,Vehicle Finance, Commercial Finance.Achieve cross-sell targets by actively participate in cross functional teams.Follow through on the lead generation identified Track and monitor the achievement of financial performance across portfolios. Apply risk-based pricing for new cross- sell opportunities and assist the RE with the pricing reviews in line with the ABB pricing policy.Operate and position ABB in a dynamic and highly competitive market place. Achieve sales targets relevant to the strategic initiatives and drivers of the medium business segment Act as the second point of entry in the absence of the Relationship Executives. Develop strong advisory client relationships with key decision makers, utilising the networking skills of senior ABB Executive
• Conduct regular client visits in accordance with medium business Value Proposition.Conduct After-sales visits with clients within a month of on-boarding. Prepare holistic, comprehensive, high quality call reports for distribution.Maintain overall ownership for servicing the client on matters related to cross-selling.Adhere to the bank's policies and procedures and ensure compliance. Take co-ownership of the portfolios risk management with Relationship Executives.Ensure that outstanding collateral conditions have been met. Co-operate and work well with others in the pursuit of organisational objectives and team goals.

Jul 2009 – Apr 2010 · 9 mos · City of Johannesburg, Gauteng, South Africa

• Optimise the profit and economic value of a portfolio of clients with high growth potential and commercial banking requirements by focusing:Origination efforts to acquire new clients plus up-selling to existing client base; and coverage efforts to solution a designated number of clients
• Maintain primary ownership of a portfolio of client accounts Ensure the long term sustainability of the portfolio. Make effective use of the client planning and solutioning tools Achieve new business and up-selling sales targets. Track and monitor the financial performance of the portfolio
• Apply risk-based pricing for all new sales and pricing reviews Develop strong advisory client relationships with key decision makers. Conduct regular client visits in accordance with the Account Value Proposition and initiate changes to ABB Product . Prepare holistic, comprehensive, high quality call reports for distribution. Make use of middle and back-office support networks
• Take ultimate ownership of the portfolio's risk management. Ensure that all outstanding collateral conditions are met . Ensure compliance to policies, legislation and regulations

Jan 2007 – Jan 2013 · 6 yrs

• Managed high-value portfolios, led tender submissions, and drove cross-sell initiatives across banking products.