Karandeep Singh

Business Development Executive

West Delhi, Delhi, India2 yrs 4 mos experience

Key Highlights

Strong analytical skills driving strategic decisions.
Proven track record in customer satisfaction improvement.
Experience in data analysis and business problem-solving.

Stackforce AI infers this person is a Customer Service and Marketing Analyst with a focus on data-driven decision-making.

Contact

Skills

Core Skills

Marketing AnalyticsCustomer Service

Other Skills

Market ResearchCompetitive AnalysisData-Driven RecommendationsWorkshop Operations ManagementCustomer CommunicationProcess ImprovementFault DiagnosisRecord KeepingClient Relationship ManagementIssue ResolutionFeedback AnalysisMicrosoft Power BIMicrosoft OfficeMicrosoft PowerPointAutoCAD

About

I am an MBA (Business Analytics) professional with a strong interest in leveraging data to drive strategic decisions across supply chain, marketing, and business operations. With experience in client-facing roles, I bring a practical understanding of real-world business challenges and combine it with analytical thinking to uncover insights that improve efficiency, customer engagement, and overall performance. I have worked on projects involving data analysis, dashboard development, and business problem-solving using tools such as Excel, Power BI . My academic experience includes applying techniques like clustering, classification, and predictive analytics to solve problems in areas such as demand forecasting, customer segmentation, and performance optimization. I am particularly interested in roles such as Business Analyst, Data Analyst, or Supply Chain Analyst, where I can apply data-driven approaches to enhance decision-making, optimize processes, and support business growth. Skills: Data Analysis | Power BI | Excel | Marketing Analytics | Business Analytics | Problem Solving

Experience

2 yrs 4 mos

Total Experience

6 mos

Average Tenure

Current Experience

Fluke corporation

Marketing Intern

Jul 2025 – Sep 2025 · 2 mos · Remote

Conduct research and strategic analysis on offline customer engagement at seminars and exhibitions.
Perform competitive benchmarking to generate actionable insights for optimizing offline marketing strategies.
Support the marketing team with data-driven recommendations to enhance customer interaction at events.
Collaborate closely with senior marketing management to align findings with overall marketing objectives.
Develop skills in market research, competitive analysis, and offline customer engagement strategy execution.

Market ResearchCompetitive AnalysisData-Driven RecommendationsMarketing Analytics

Nestlé

Intern

Dec 2024 – Feb 2025 · 2 mos · Gurugram, Haryana, India · On-site

Euler motors

Service advisor

May 2024 – Aug 2024 · 3 mos · Gurugram, Haryana, India · On-site

Dedicated and customer-focused Service Advisor with expertise in managing workshop operations and delivering exceptional service experiences for commercial 3-wheeler vehicles. Skilled in coordinating teams, optimizing workflow, and ensuring timely vehicle delivery to minimize downtime. Proven ability to communicate effectively with customers, prepare accurate job cards and quotations, and maintain high-quality service standards.
Key Responsibilities:
1. Oversee daily workshop operations to ensure efficient workflow and service delivery.
2. Prepare detailed job cards and manage repair documentation.
3. Provide clear, timely quotations and secure customer approvals.
4. Allocate and coordinate manpower to maximize productivity.
5. Ensure prompt vehicle delivery to reduce customer downtime.
6. Act as the main point of contact for customer communication and updates.
7. Conduct quality checks to ensure service excellence and vehicle reliability.
8. Identify and implement process improvements to enhance operational efficiency.
Achievements:
1. Streamlined workshop processes, reducing turnaround times and improving vehicle uptime.
2. Enhanced customer satisfaction via transparent communication and prompt service updates.
3. Successfully improved manpower utilization resulting in increased workshop productivity.
4. Maintained consistently high service quality, contributing to repeat business and customer loyalty.

Workshop Operations ManagementCustomer CommunicationProcess ImprovementCustomer Service

Hinduja leyland finance

Service engineer

Dec 2022 – Jun 2023 · 6 mos · Delhi, India · On-site

Worked as Service Engineer in Ashok Leyland DTC operations, skilled in accurately diagnosing complex mechanical and electrical faults in heavy-duty vehicles. Proven ability to deliver effective solutions, optimize workshop operations to minimize downtime, and maintain high standards of customer service.
Key Responsibilities:
1. Diagnosed complex mechanical and electrical faults in heavy-duty vehicles with precision and technical expertise.
2. Engaged directly with customers to accurately assess vehicle concerns and provide tailored solutions.
3. Maintained thorough and accurate records of repairs, parts usage, and vehicle downtime for efficient tracking.
Achievements:
1. Optimized diagnostics and repair workflows, significantly reducing vehicle downtime.
2. Ensured timely and transparent communication, enhancing customer satisfaction.
3. Identified and implemented cost-saving opportunities in labor and parts without compromising quality.

Fault DiagnosisCustomer ServiceRecord Keeping

Gomechanic.in

Customer Relationship manager

Apr 2022 – Nov 2022 · 7 mos · Delhi, India

Customer-focused professional with a proven track record in cultivating strong client relationships, ensuring high satisfaction through prompt issue resolution, and leveraging customer feedback to drive continuous improvements.
Key Responsibilities:
1. Build and maintain strong client relationships by understanding their needs and preferences.
2. Resolve customer issues promptly to maintain high satisfaction levels.
3. Collect and analyze customer feedback to identify trends and inform service improvements.
4. Collaborate with cross-functional teams to enhance overall customer experience.
Key Achievements:
1. Increased client retention by 15% through personalized communication and proactive problem-solving.
2. Reduced customer complaints by 30% by delivering effective communication and timely resolutions.
3. Worked closely with teams to deliver seamless and positive customer experiences.

Client Relationship ManagementIssue ResolutionFeedback AnalysisCustomer Service

Tata motors

Service Advisor

Aug 2020 – Aug 2021 · 1 yr · New Delhi, Delhi, India

Customer-focused professional skilled in building strong client relationships, resolving queries efficiently, and leveraging advanced diagnostics to enhance satisfaction. Adept at analyzing feedback to drive continuous improvement and collaborating with service teams to optimize customer experience.
Key Responsibilities:
1. Built and nurtured client relationships by understanding their needs and resolving queries promptly.
2. Enhanced customer satisfaction using advanced diagnostic techniques to address issues accurately.
3. Analyzed customer feedback to identify trends and recommend service improvements.
4. Collaborated with service teams to reduce delays and enhance overall customer experience.
Key Achievements:
1. Increased customer satisfaction scores by 20% and improved customer retention by 30%.
2. Reduced repeat customer complaints by 25% by prioritizing resolution of major issues.
3. Worked closely with cross-functional teams to ensure seamless service delivery and minimize delays.