Titto Mathew — Business Development Executive

— A competent professional with over 15 years of experience in the areas of Client relationship and Data Management Operations, Project Management (Six Sigma, New work Transitioning), Customer Service, Complaints Management, Quality and Learning and Development — Gained significant experience in the entire chain of BPO Domain, including Transitions, Service Delivery/Operations, Risk & compliance, Process Re-Engineering & Process Excellence — Subject Matter Expert in managing service operations with key focus on defining Clients / Partners SLA’s & SOP’s & bottom line profitability by ensuring optimal utilisation of resources as well as handholding of business partners as well as the key stakeholders — Resourceful in Project Management encompassing planning, design, analysis, scope & risk management, contingency planning, resource handling and ensuring on-time delivery — Proficient at leading large and diverse teams, with current span in excess of 80 employees — Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations — Resourceful in analysing business processes, determining gaps & suggesting solutions; leading business process reengineering based on Six Sigma (Lean) to enhance process efficiency — Trained Green Belt in Six Sigma with significant experience in mentoring Yellow Belt projects on Quality, Complaints Management, First Touch Resolution and Customer Experience (Voice of Customer) — A keen planner, strategist & implementer with proactive attitude, capability to think in & out of the box. Excellent interpersonal, structured communication and organizational skills with proven abilities in team management and customer relationship management

Stackforce AI infers this person is a BPO and Project Management expert with a focus on operational excellence.

Location: Mumbai, Maharashtra, India

Experience: 20 yrs 4 mos